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Hotel Aspen InnSuites Flagstaff / Grand Canyon
2.5 of 5 Hotel   |   1008 East Route 66, Flagstaff, AZ 86001-4747   |  
Hotel amenities
Ranked #35 of 65 hotels in Flagstaff
Gainesville, Florida
Senior Contributor
46 reviews 46 reviews
28 hotel reviews
Reviews in 34 cities Reviews in 34 cities
32 helpful votes 32 helpful votes
“okay”
3 of 5 stars Reviewed March 26, 2013

We stayed here for one night on our way to Vegas. Even though the bed was clean and comfy, the room overall was in a bad condition. The bathtub faucet was dripping water all day and night long, while the bathroom's sink was backing up water. This was frustrating. Also, the furniture in the room looked very old and showed wear and tear. With regard to breakfast, I showed up at the cafe exactly at 6:30, but there was a huge group of guests and the line was so long that I was only able to grab a cup of coffee. I wouldn't stay there again.

  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna P, Public Relations Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review, April 17, 2013
Dear guest:

We truly value your feedback! Thank you for taking the time to complete this TripAdvisor review.

However, we sincerely apologize for the issues you experienced during your stay with us. We're very sorry to hear about your dissatisfaction with our hotel. Please know that we're working continuously on making updates and improvements to our property, and your feedback assists us in this effort.

If there is anything that I can do to further assist you, please don't hesitate to contact me.

Sincerely,

Anna Patel
PR and Office Manager
Anna.Patel@dayshotelflagstaff.com
(928) 774-7186
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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495 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Houston, Texas
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 23, 2013

Great place to stay for a family on a budget. With a full breakfast and couple free drinks how can you beat that? Aaron at the front desk is spot on with service and even has the best restaurant recommendations. We will be back for sure! Thanks Aaron. Black Barts was awesome by the way!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna P, Public Relations Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review, March 25, 2013
Dear guest,

We appreciate you taking time out of your schedule to complete this TripAdvisor review. We value your feedback!

We're so happy to hear that you enjoyed your stay with us. I'll be sure to let Aaron know how much you appreciated his help! I'm sure he'll be excited to hear about it.

We're looking forward to seeing you again in the future! Until then, if there's anything that you feel we could improve upon, please don't hesitate to contact me personally. I would love to hear more from you!

Sincerely,

Anna Patel
PR and Office Manager
Anna.Patel@dayshotelflagstaff.com
(928) 774-7186
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 21, 2013

On a recent trip to Phoenix we took a side trip to Flagstaff to take a prearranged tour of the Grand Canyon. We arrived during a terrible snow storm and decided to stay over night. Our tour guide recommended and took us to the hotel. We were able to get a suite for a reasonable price. We were not able to drive our rented car up the slop to our room, but that was a weather issue. The suite came with four large beds and two bathrooms which was extremely convient. The room was clean and included both a microwave and small fridge. Free internet was availble in the main office which my older son took advantage off. The free buffet breakfast was served in a separate building. The gentleman serving the breakfast was friiendly to everyone and made sure that the food was warm and well stocked. With two teen sons and free buffet was a great way to start our day.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna P, Public Relations Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review, March 22, 2013
Dear guest,

We appreciate you taking the time to complete this TripAdvisor review. Thanks so much for your positive feedback.

We're so happy to hear that you and your sons enjoyed your stay with us, as well as our complimentary breakfast!

Please know that we're working continuously on making updates and improvements to our property, and your feedback assists greatly in that effort. If there's anything you think we could improve upon, please don't hesitate to contact me personally. I'd love to hear from you!

Sincerely,

Anna Patel
PR and Office Manager
Anna.Patel@dayshotelflagstaff.com
(928) 774-7186
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed March 11, 2013 via mobile

We got the jacuzzi suite for below the price of many other hotels in flagstaff. Our room was very clean and we had two king sized beds and a pull out sofa when we expected only the 1 king bed. Also 2 full bathrooms. Hotel also offers great hot breakfast. We had a late check in and the hotel staff were extremely accommodating and friendly. Will stay here every time we are in the area!!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna P, Public Relations Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review, March 12, 2013
Dear guest,

We appreciate you taking the time to complete this TripAdvisor review. Thank you for your valuable, positive feedback!

We are very excited to hear that you enjoyed your stay with us so much, you're considering staying with us again in the future! This is, of course, always the reaction we hope for in our guests.

If there's anything else we can do to further assist you, please don't hesitate to contact me directly. I would love to hear from you! And again, thank you so much for this great review!

Sincerely,

Anna Patel
PR and Office Manager
Anna.Patel@dayshotelflagstaff.com
(928) 774-7186
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 10, 2013

This motel is a great deal for what you pay for it, if you find a deal online. We paid about $48/night for a little suite with a king bed in a small actual bedroom with door, and a small living area with sofa bed, microwave and mini-frig. Bathroom was decent size and clean, as were the towels and bedding. Heater worked just fine. Nothing is new, but nothing is worn out either. Staff were very pleasant and helpful. The free breakfast buffet is good - not great - but filling, as you can eat all you want. The cheerful attendant asks you immediately when you enter if you would like a fresh waffle so that it's ready by the time you've chosen the rest of your food. The buffet includes scrambled eggs (not bad), some type of meat, home fried potatoes, yogurt, cold cereals, different breads for toasting and coffee, tea and hot chocolate. And HOT fresh waffles. Again, nothing fancy, but more than enough to keep you going until afternoon. They also offer free beer and wine and chips/salsa from 5 to 6:30 pm in the same room with the same pleasant fellow serving. We weren't bothered by train noise nor any other noise and the motel was pretty busy with skiers the weekend we were there. All in all, for a budget price we got as much or more than I had hoped for. Would highly recommend to non-picky people on a budget!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna P, Public Relations Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review, March 11, 2013
Dear guest,

Thank you so much for taking the time out of your schedule to complete this TripAdvisor review! We appreciate your feedback.

We're so happy to hear that you enjoyed your stay with us! It is always our hope to see our guests return in the future -- hopefully this is the case with you!

Please know that we're continuously working on making updates and improvements to our property, and your feedback greatly assists us in that effort. If there's anything else that you feel we can improve upon, please don't hesitate to contact me directly. I would love to hear more from you!

Sincerely,

Anna Patel
PR and Office Manager
Anna.Patel@dayshotelflagstaff.com
(928) 774-7186
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arizona
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed February 26, 2013

This place is above average for a road trip stop, but does not quite reach very good, though with a little updating, it could definitely get there. The first surprise was that this "boutique hotel" is in an old motel and definitely retains some of that dated motel feel both in terms of the building decor and the outdated room we stayed in. The bedding was very clean (which to me is the most important thing), and the room was acceptably clean, with the exception of carpets that smelled kind of dirty (I don't know why any traveler's lodging even has carpet when there are so many other cleaner and lower-maintenance options available). We were on the 2nd floor, which meant lugging our luggage upstairs, so a ground floor room would have been a good thing to request. There was definitely some railroad noise, and I was glad to have brought earplugs, since I am a very light sleeper. The building in which breakfast is provided was very simple but cute, decorated with Route 66 memorabilia. The manager did a great job of making guests feel welcome and keeping the food stocked. There were waffles, cereal, fruit, sausages and scrambled eggs (which seemed like the powdered variety) and a variety of beverages. Although the food definitely won't win any culinary awards, it gave us some fuel for the next leg of our trip, was included in the stay and it saved us some time over finding somewhere else to eat, since Flagstaff was not our end destination on this road trip. All in all, a fine place to stay overnight on the way to somewhere else, or maybe for a weekend of hanging out in Flagstaff, but probably not somewhere I would spend an extended stay.

Room Tip: Ask for a ground floor room as far away as possible from the railroad noise
See more room tips
  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose A, Public Relations Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review, March 6, 2013
Dear guest,

Thank you for taking the time to provide us with a completed review on TripAdvisor. We greatly appreciate your feedback!

We're happy that overall, you had a comfortable stay with us. Please know we're working continuously on making updates and improvements. Your feedback contributes to the betterment of our property -- so again, thank you for your honest review!

We sincerely apologize for the railroad noise -- unfortunately, it's fairly unavoidable, given our location. However, I'd like to note that thanks to the "quiet zones" implemented in 2010, we've noticed a significant decrease in train-issued noise! Believe it or not, it used to be much worse!

Again, thank you so much for your feedback. It's greatly appreciated. We hope to see you again in the future, should you be passing through Flagstaff.

If there's anything else that I can assist you with, please feel free to contact me.

Sincerely,

Anna Patel
PR and Office Manager
Anna.Patel@dayshotelflagstaff.com
(928) 774-7186
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, New York
Top Contributor
54 reviews 54 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed February 25, 2013

Every staff I encountered was friendly and helpful. Suite was spacious and clean. Convenient parking. Stores and restaurants nearby and bar right next door. Fresh hot breakfast-a super nice guy even made my waffles! Would for sure stay here if we travel to Arizona again!

Room Tip: I am a smoker and they have smoking rooms that do not have that stale cigarette smell.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose A, Public Relations Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review, March 6, 2013
Dear guest,

We greatly appreciate the positive feedback you've provided in this TripAdvisor review. Every bit of feedback we receive contributes to the betterment of our property, and therefore, we're always grateful for any input we receive.

We're glad to hear that you enjoyed your stay with us! If you have any more suggestions for improvement, we would absolutely love to hear them. Please feel free to contact me directly, if you have any more comments or suggestions.

Hopefully we'll see you again soon, should you ever travel through Flagstaff again!

Sincerely,

Anna Patel
PR and Office Manager
Anna.Patel@dayshotelflagstaff.com
(928) 774-7186
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Aspen InnSuites Flagstaff / Grand Canyon

Address: 1008 East Route 66, Flagstaff, AZ 86001-4747
Location: United States > Arizona > Flagstaff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
Ranked #35 of 65 hotels in Flagstaff
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel Aspen InnSuites Flagstaff / Grand Canyon 2.5*
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Also Known As:
Hotel Aspen Innsuites Flagstaff

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