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“BEDBUGS!!!!!!!” 1 of 5 stars
Review of Americas Best Value Inn

Americas Best Value Inn
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Americas Best Value Inn
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12380 West Interstate Hwy 40, Flagstaff, AZ 86014   |  
Hotel amenities
Ranked #57 of 65 Hotels in Flagstaff
Renton
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“BEDBUGS!!!!!!!”
1 of 5 stars Reviewed August 27, 2012

Don't stay here! They have a bad infestation of bedbugs. My daughter got bit over 50 times!!! What was worse was that they really didn't care. No apology, no refund. Unbelievable! When we demanded a refund we were told that the manager would call us. So far, no call. We did report it to the health department. This place is gross!!

  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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10 reviews from our community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Any
English first
Cuenca, Ecuador
Top Contributor
78 reviews 78 reviews
25 hotel reviews
Reviews in 38 cities Reviews in 38 cities
83 helpful votes 83 helpful votes
1 of 5 stars Reviewed July 28, 2012

My husband and I booked a stay here for 2 nights in July 2012 based on location and price. However, we were so displeased with the accommodations that it will undoubtedly be the last time we stay here!

We called ahead to inquire about the availabillity of hairdryers and wi-fi. We were told that both would be available to us upon check-in, but they were not. My husband went back to the office later and got them on his second request. We were provided a DSL cable so we could use the internet, but the server was down most of the time anyway.

Our room was on the ground floor and we couldn't draw the old worn curtains because of some missing hooks, so I used a safety pin to hold them closed. The room smelled old, musty, and dusty upon entering. The carpet was very dirty and had a bleached-out spot. There were scratches and chips in the paint, and the color choices were harsh. There were 2 beds. The mattresses were thin, and the pillows even thinner. The sheets were yellowed from improper laundering, and there were burn-holes in the blanket even though this was a non-smoking room. The wood furniture was very battered, and there were hand prints all over the headboard. The lighting was very dim, as there were only 2 CFL bulbs to light the room and one was burned out. I didn't request a replacement bulb, as I noticed the socket was dangling from the fixture.

There was a mini refrigerator that looked 50 years old, but it worked very well. We couldn't get the mini microwave to work at all. There was an older model TV with remote, and it worked fine. There was no liner for the cracked plastic ice bucket.

There were 2 chairs in the room, although there was barely space for them. They looked as though they would be rather comfy, if we dared sit on them, but the upholstery was disgusting with filth and stains, so we did not use them.

The tiny bathroom had a copious amount of dirty build-up on the baseboards. The plastic sink had cracks, and the tub was in poor condition. The toilet seat slipped around on the porcelain, and we were provided with only 2/3 of a roll of tissue; no back-ups, and not even kleenex. There was no trash can in the bathroom; only one in the bedroom. There was a dispenser with soap and lotion on the wall next to the sink. Another dispenser in the shower contained shower gel and shampoo. The bathroom linens were gray-ish, rather than white, making me doubt that bleach was used as a laundry disinfectant. We didn't receive fresh towels or any sort of housekeeping service at all during our stay.

On top of it all, a train track near the hotel made for very interrupted sleep. And the walls were so thin, we heard every conversation of passers by our room, as well as the middle-of-the-night pacing in the room above us.

The whole place was just awful, and made us feel unclean. We spent very little time there, except to sleep, so we dealt with the disgusting conditions as best we could. But would never do it again when there are so many other/better choices in the vicinity for a comparable rate.

Room Tip: There is an obvious lack of cleaning and maintenance at America's Best Value Inn Flagstaff, whic...
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 4, 2011

We were heading to Grand Canyon and stayed here for a night.The front desk staff was friendly and the room was small and clean. Overall no complains. We booked this hotel thru the hotels.com site and got a very good deal.

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 24, 2010

I was in Flagstaff for a conference and booked ahead with the America's Best Value Inn in town. The stay was decent overall. The rooms were very clean and the service was exceptional. The only downsides were the quality of the rooms -- the beds and weren't so comfy and the fridge smelled terrible. Just in need of some basic deep cleaning and new beds and pillows in the room I stayed in.

  • Stayed June 2010, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 9, 2010

Served the purpose, stay one night on way to Grand Canyon.
Rooms are clean and bed was comfortable.
would stay here again.
Good rates on their website.

  • Stayed June 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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New Delhi
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 of 5 stars Reviewed December 9, 2009

It was really a best value stay, though a short overnight stay.

I have already recommended this place verbally to so many people. Breakfast , complimentary is worth the price for the stay.

Location is excellent with lots of parking space.

Stayed August 2009
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Groningen
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed September 12, 2009

It's not a bad hotel. We booked on Expedia and payed about $55 a night (Friday and Saturday). Our neighbour told me he payed only $40 a night for exactly the same room.
We booked a King Size bed on expedia but they could only offer us 2 queens. This happens on Expedia a lot, so I'm not sure if it's the hotel to blame.

The rooms are average, there is a microwave, fridge and a coffeemaker which is pretty convenient. The TV reception is good and they offer about 100 channels.
Also the high speed wifi worked fine. The beds were alright, not to soft and not to hard.

We did have a problem with the air conditioning. We turned it on and after 5 minutes it broke down. We went to the reception the next morning at 8:30 am and they apologised and promised to send someone over to fix it right away. When we got back to the hotel at about 9pm the airco was not fixed! Very disappointing.

The location is alright, it's about half a mile from down town Flagstaff and 90 minutes drive from Grand Canyon. It's located right next to a railroad and there will be trains driving by all day long, so if you're a light sleeper bring ear plugs.

  • Stayed September 2009, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Americas Best Value Inn

Address: 12380 West Interstate Hwy 40, Flagstaff, AZ 86014
Location: United States > Arizona > Flagstaff
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #57 of 65 Hotels in Flagstaff
Price Range (Based on Average Rates): $
Number of rooms: 60

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