Sean, the manager of Hotel Monte Vista, not only would not credit me for a parking ticket which I incurred because of the ineptitude of Sara, a newly hired hotel clerk (she gave me a parking voucher that was only good for two hours and never told me I had to park in their parking lot for any longer stays), but also would not even talk to me on the phone to explain why nor reply to my email (yeah, probably because he knew he was morally and ethically wrong for not crediting my bill for the $33 ticket). BAD, BAD CUSTOMER RELATIONS!!!! Thanks to BofA's credit department for giving me credit for it because I am a long-standing good customer!

We have stayed at the Monte Vista several times while in Flagstaff. It is a funny, quirky place which we have enjoyed but can understand other visitors not being as easily entertained as we are. The Rendezvous Bar, located on the first floor corner of the hotel and looking out at the stores in the old part of Flagstaff, is a beauty! " A coffee bar by day and a martini bar by night" pretty much describes it. Something for everyone. Great views, good traffic, good service and a great martini ( Bombay Safire on the rocks, very dry, a lemon twist). What is not to enjoy. When we were in Flagstaff this past week for one night, we didn't stay at the Monte Vista but did make time to spend an hour in the Rendezvous.

Planned a day trip and got snowed in. This was the only choice I had being that the blizzard made it impossible to drive. The woman at the desk was so nice and hospitable, and got me their ''Betty White Room''(cali. King bed, 4 big windows, large space considering the turn of the century layout). Very enjoyable stay despite the situation. In the heart of old flagstaff, great thai restaurant two buildings down, and a cute cafe and fun arcade with a bar and pool tables adjacent to the lobby.

The room had a great view, it had charming decor and I slept very well. The bathroom was small but charming. The service was nice, and they even lent us a cork screw from the bar to open wine we bought down the street.

We had a good stay. We'll be back.