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“Terrible, but could have been worse (although I don't know how).” 1 of 5 stars
Review of Travelodge Flagstaff - NAU Conference Center

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Travelodge Flagstaff - NAU Conference Center
2.0 of 5 Hotel   |   990 West Route 66, Flagstaff, AZ 86001   |  
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Ranked #38 of 65 Hotels in Flagstaff
Phoenix, Arizona
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Terrible, but could have been worse (although I don't know how).”
1 of 5 stars Reviewed June 17, 2013

Here's the highlights. Read on for more detail.
- indifferent check-in staff
- filthy carpets
- rotted ceilings
- dirty shower (someone else's soap w/hair and used dental floss)
- old CRT TV with no DVD player
- bathroom door cutout so it would open all the way
- strong odor
- lamp came on and off at will
- spare toilet paper roll was rotted
- toilet tank cover (square) did not fit toilet tank (round)
- AC vents cracked and broken
I got this room for one night for $105. A friend and I had booked consecutive rooms. Come to find out that 174 and 175 are not next to one another - there's evens on one side and odds on the other. That's not the end of the world - we got over that.

Upon check-in, the gentleman was so indifferent to us being there. He wasn't necessarily friendly, nor was he rude - just indifferent. Upon entering the room, it smelled so overwhelmingly strongly of cleaning agents (probably to cover up other smells) that I had to leave the door open for an hour before I felt like I could breathe tolerably. The carpets were filthy - my bare feet were grey an hour into my stay and I had to wash them. Going into the bathroom, I realized that the door wouldn't have opened all of the way had they not cut out the countertop's profile into the door. There was no ice bucket, but one was delivered promptly at my request. The toilet, which has a rounded tank, had a square tank lid on it, which didn't fit well. The toilet paper soon ran out, but when I opened the new roll I found that it was water-logged and rotten - likely dropped in the toilet and retrieved. The ceiling above the shower was also dry-rot from water damage. When I got into the shower, I noticed that there was already a soap that had been opened - and used, based on the hair I discovered upon examination. There was also someone else's dental floss on the shower wall/railings (I'm certain it wasn't mine, as I had not yet flossed in the hotel and don't typically floss in the shower).

The walls had had some holes filled, but they hadn't been painted yet. The TV, an old CRT, did not have a DVD player available for the movies I had brought along. When I asked the front desk if they had one I could use, they stated they didn't have one. So we didn't even use the TV. The alarm clock had been set an hour behind the actual time, which made us an hour late for our dinner reservations. The "continental breakfast" was nothing more than terrible coffee, frozen muffins/bagels, and commercial cereal. I couldn't get the lamp to turn on. I eventually found the switch (from the 1970s) hidden near the door, but the lamp came on and off intermittently at its own will.

Behind the hotel is what appears to be section eight housing. I didn't use the pool, although it appeared clean from afar.

Like I said before, I really expected more for the money. I easily could have spent my $105 somewhere else and gotten much better service and quality. This was a terrible hotel that set the tone for a very non-productive weekend in Flagstaff. This is unfortunate, because we have had several really great times in Flag.

Room Tip: The rooms to the east are nicer - like, East on Santa Fe at another hotel like the Drury Inn & S...
See more room tips
  • Stayed June 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
familyinn, Guest Relations Manager at Travelodge Flagstaff - NAU Conference Center, responded to this review, July 28, 2013
We would like to thank you for finding the time to share to us your valuable comment following your recent stay with us. We sincerely believe that guest feedbacks are indeed paramount for us to gauge the level of our service and allow us to focus on matters that are essential for guests’ comfort. We wish to let you know that our staff members are willing to go above and beyond what is needed to ensure your comfort should you report matters to them. We deeply apologize for the inconvenience it has caused you, and rest assured that we will thoroughly assess and evaluate all the points that you have mentioned. We hope that we may be able to give you a far better experience should you reconsider and visit us again.
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234 reviews from our community

Traveler rating
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    40
See reviews for
84
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Phoenix, Arizona, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 17, 2013

The room was clean, the problem was the person who checked us in. An older gentleman Hispanic. I went down to ask him to call a taxi for us there was someone checking in, I waited. The clerk offered this new arrival with what ever she wanted, even asked the guest if they would like upstairs or downstairs. We were not offered anything. We were told only the room upstairs was available when we checked in. when I asked him why I was not offered up or down stairs? he said in a low whispered voice because I had two king beds they had two queen beds. I asked again and he said the same. [--]! I hope this business knows that certain people are getting preferential treatment while others are given what they feel they should get. Oh and he didn't call me a taxi he told me to pick a business card that was on the desk. Other times I would have asked that we be moved but I was too tired from taking all our stuff upstairs and he looked at me like he would ask us to leave if I said any more and we just wanted to rest, but now I am telling the world, don't be sheep like we were, demand that you get what everyone else receives.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
familyinn, Guest Relations Manager at Travelodge Flagstaff - NAU Conference Center, responded to this review, July 28, 2013
Thank you for taking the time and effort to bring your concerns to our attention. We sincerely appreciate the candid comments you gave us, for it serves as a motivation and an opportunity to correct and improve the delivery of our services to better serve our valued guests. Your feedback regarding the staff clerk’s demeanor is indeed troubling and rest assured that this matter will certainly be assessed so that we may be able to address your concerns as promptly as possible. We apologize for the inconvenience it has caused you. We hope that we may be able to give you a far better experience should you reconsider and visit us again in the future.
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Edmonton, Canada
Top Contributor
216 reviews 216 reviews
56 hotel reviews
Reviews in 91 cities Reviews in 91 cities
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed June 1, 2013

Although this is an older property, it is well cared for.
I was away for 14 days on this trip.
I found the bed to be the best of all motels I stayed at during the entire14 days.
Manager and staff are friendly.
Very satisfied. great value for price.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Travelodge

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
familyinn, Guest Relations Manager at Travelodge Flagstaff - NAU Conference Center, responded to this review, July 28, 2013
We sincerely value the time and effort you gave to share to us your experience following your recent stay. We wish to let you know that we will work harder than hard to further improve the services we offer our valued guests. Thank you for giving us an opportunity to serve you and give you the best value for your money. We hope to see you again on your next visit.
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Sprague
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 22, 2013

Old carpet, crack in door so big you could see outside
Mold in the bathroom
Rude clerk who would not let us see the room before we checked in
I slept barely in my clothes because it was so gross
Telephone was so old it was an antique
Don' t stay here

Room Tip: Try to have a look before you pay
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Stayed March 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
familyinn, Guest Relations Manager at Travelodge Flagstaff - NAU Conference Center, responded to this review, July 28, 2013
We would like to extend our gratitude for helping us in better serving you more by giving us your feedback about how our staff services have been during your stay with us. We sincerely apologize for the inconveniences it has brought you. We certainly value your assessment for the points you raised with regards to the cleanliness in total for this will aid us in pin pointing which areas we need to give more attention to. We hope to give you a far better experience the next time you choose to stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Travelodge Flagstaff - NAU Conference Center

Address: 990 West Route 66, Flagstaff, AZ 86001
Phone Number:
Location: United States > Arizona > Flagstaff
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #38 of 65 Hotels in Flagstaff
Price Range (Based on Average Rates): $
Hotel Class:2 star — Travelodge Flagstaff - NAU Conference Center 2*
Number of rooms: 37
Official Description (provided by the hotel):
Renovated in 2011, Our property features 100% Smoke free pet free rooms. Our room choices include King Suites, Double Queen rooms and Double King rooms. All rooms feature Wi-fi, Microwave, Fridge and coffee makers. We also offer a complimentary Breakfast. ... more   less 
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Also Known As:
Travelodge Flagstaff - Nau Hotel Flagstaff

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