CHECK-IN: I reserved a room with 2 queen beds, refrigerator, and microwave for 2 nights. When I went to check in, I was told that the room wasn't ready (even though I arrived several hours after the 12 o'clock check in time) and was told to come back in half an hour. I came back 30 minutes later, got the key-card, and went to check out the room. The room she (the desk person) tried to put me in had no microwave or refrigerator, so I went back to the office. I showed the desk person that my reservation was for a room with fridge and microwave, at which point she started to complain about how people want everything but don't want to pay for it. I didn't want anything special - I just wanted what I had paid for. She said if I needed a microwave, there was one in the office. I told her I wanted the room I had reserved. With reluctance and attitude, she gave me a different room. The room only had one bed, but it did have the fridge and microwave. She also added another set of taxes onto the amount I paid (which already included taxes), saying that it was some sort of utility tax or something.

THE ROOM: The room was filthy and one of the lamps was missing its lampshade. The carpet was disgusting and, after walking around on it for only a few hours, my soles were black. I wore socks after that, and they were soon in desperate need of a washing. The bathroom and shower stall were cramped.

AMENITIES: The tv/cable worked fine and I didn't have any problems with the Internet connection. Fridge and microwave were in working order. The coffee-maker was missing the cover over the part where you pour the water in so, once it started brewing, water began spurting out. I ended up just covering it with a paper bag.

FINAL OPINION: I am in Flagstaff for several days every month. I will NEVER stay at this place again. The front desk lady was appalling, the room was absolutely filthy, and it was a hassle to get what I had booked. There are much better motels in town (Super 8, for example). Avoid this place at all costs. You have been forewarned!

This is a pretty low price motel and you get what you pay for. There is hardly any continental breakfast their wireless doesn't work and the rooms are old. If you are a Wyndham Rewards member good luck trying to get your points since they don't seem to communicate with the franchiser. They also increase the rate a few dollars from the internet stated price making up some excuse about taxes. Good rooms for younger people or people on a strict budget or party crowd.

When we called to book the room for 3 adults and 2 children we were specific about how much it would be for 2 nights - we were very clear that we wanted the rate for 2 nights and we were given a quote and reserved the room. Upon arrival we come to find out the rate we were quoted was for one night and we couldn't cancel the reservation.
I was furious we were lied to and all the management had to say was "oh well". I will enjoy many trips to Flagstaff but I will never, NEVER stay here again.

I made reservations to return in September for Family weekend in September upon checkout from our nights in June for Freshman orientation in June 2011. Stopped back in on August 24 2011 to verify and check the reservations for the 3 rooms, all was good. Returned on September 23 to check in. What reservation, we have nothing in your name. This was the same person that verified the reservation in August. Told they had no rooms at the reservation rate I was given in June and that they would have never booked rooms on such a busy weekend for that discounted rate. I was welcome to pay the higher premium for one night, two rooms one queen bed each $89.99 when I had reserved 3 rooms with two queen beds at $59.99. Very rude, was obvious what they had done. No customer service what so ever...... Dont make the same mistake I did, I would never stay here again nor would I reccomend anyone.