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“Good Hotel” 4 of 5 stars
Review of Doubletree by Hilton Hotel Murfreesboro

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Doubletree by Hilton Hotel Murfreesboro
3.5 of 5 Hotel   |   1850 Old Fort Parkway, Murfreesboro, TN 37129   |  
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Ranked #6 of 33 Hotels in Murfreesboro
Memphis, TN, United States
1 review
“Good Hotel”
4 of 5 stars Reviewed November 18, 2013

Good clean hotel. However, the cleaning solution they use to clean the rooms with does not smell good at all. Also during your registration process you need to request your included breakfast or you won't get a voucher. Whats up with that??

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sandramiller, General Manager at Doubletree by Hilton Hotel Murfreesboro, responded to this review, December 6, 2013
I am so sorry for the over use of cleaning solution in the room you occupied, this has been addressed with our Executive Housekeeper. Thank you for providing input from your stay as our guest’s input does assist me in making improvements where necessary.

Sandra Roberson
General Manager
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485 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Norwegian first
  • Spanish first
  • Any
English first
murfreeboro, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 18, 2013

I am used to some noise in a hotel but this was unreal. When I went to the front desk to ask about a different room, I was told to put earplugs in. My room was "cleaned" but the glasses they replaced with were dirty. One still had someone's drink in the bottom of it.

  • Stayed November 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sandramiller, General Manager at Doubletree by Hilton Hotel Murfreesboro, responded to this review, November 19, 2013
I apologize for the noise during your stay and for lack of response from our team to address the situation. Your comments will be shared with our Front Desk Manager and Executive Housekeeper. I would welcome a chance to discuss these issues in more depth if you would like to contact me.
Sincerely,
Sandra Roberson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Murfreesboro, United States
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed November 16, 2013

I've stayed at this hotel for years and have had good experiences, but the furnishings and decor have become "tired" and need to be updated. We have been told that renovations were planned, but nothing has been done to date on the guest rooms. Other guests from our company have complained of no hot water, used soap in the bathroom, dog food on the floor, etc. and have decided to use other area hotels instead.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sandramiller, General Manager at Doubletree by Hilton Hotel Murfreesboro, responded to this review, November 19, 2013
Thank you for taking the time to share comments from your previous stays at our hotel. I am very sorry for the conditional and cleanliness issues you have encountered.
We do have renovations planned but those will not be completed until mid-year 2014. They include a complete renovation and concept change of our restaurant as well as updates to the public spaces in the hotel. The ballroom and banquet space renovation was completed in August 2013. Our hot water boilers were replaced in August 2013.
In regards to the cleanliness issues you and members of your company have faced in the past, I am very embarrassed. We have had a management change in the housekeeping department which I anticipate will improve the overall cleanliness of the rooms.
Sincerely,
Sandra Roberson
General Manager
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Colorado Springs, United States
1 review
2 of 5 stars Reviewed November 15, 2013

The hotel is outdated and not very clean. When taking the glass elevator the paint job was sloppy and worn. In my room the carpet was dark, the AC was noisy and controls were on the unit (newer hotels the controls are on a wall) and shower door track was black (mold?) the entire length. There was leftover paint on the bathroom door. They messed up my bill 3 weeks in a row (charged personal credit card I gave for incidentals instead of business cc which they had on file.) I stayed there 5 or 6 weeks and each room was much the same. What I liked about this hotel was location, comfy bed, free pass to Golds Gym and the breakfast room and nightly managers reception for Diamond members. I won't stay here again.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sandramiller, General Manager at Doubletree by Hilton Hotel Murfreesboro, responded to this review, November 16, 2013
Thank you for sharing your comments and please know that they will be addressed. I apologize that the hotel did not exceed your expectations as is our goal.

Sincerely,
Sandra Roberson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, United States
1 review
5 of 5 stars Reviewed November 13, 2013

This was one of the most clean and most quiet hotels I have ever stayed in. It was close to the mall and many good restaurants. The bathroom was very clean and the room spelled very good when we arrived.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sandramiller, General Manager at Doubletree by Hilton Hotel Murfreesboro, responded to this review, December 6, 2013
I am very pleased you enjoyed your stay and I thank you for sharing your comments. We hope to have you as our guest again soon.

Sandra Roberson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 12, 2013

Stayed three nights. Great location. Easy access to everything. Staff very helpful. Will be back. Room was comfortable and clean. Did not eat in the restaurant as there are so many great eating places close by. Shopping centers located all around and the battlefield is right down the street.

Stayed November 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryville, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 12, 2013

Other great meeting at the Double Tree. They always do a very nice job with our class. The motel was full of various sports teams but they took care of the meeting with easy. There is some remodeling going on but no problem with noise. Hats off again to Deb and Pam with the event staff and other staff at the Double Tree!!!

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sandramiller, General Manager at Doubletree by Hilton Hotel Murfreesboro, responded to this review, November 16, 2013
Thank you for taking the time to share comments from your stay! We always enjoy having your group stay with us and I will pass your comments on to Deb and Pam.

Sincerely,
Sandra Roberson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Hotel Murfreesboro

Address: 1850 Old Fort Parkway, Murfreesboro, TN 37129
Phone Number:
Location: United States > Tennessee > Murfreesboro
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Murfreesboro
#5 Family Hotel in Murfreesboro
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton Hotel Murfreesboro 3.5*
Number of rooms: 168
Official Description (provided by the hotel):
Welcome to the DoubleTree by Hilton Murfreesboro, your ideal choice for Murfreesboro Tennessee hotels. The DoubleTree by Hilton in Murfreesboro provides lodging near Middle Tennessee State University, Middle Tennessee Medical Center, Alvin C. York Veterans Hospital and General Mills. We are also located near Murfreesboro attractions such as Tennessee Miller Coliseum, Oaklands, Stones River Battlefield, Cannonsburg, Sam Davis Home and Jack Daniel's Distillery. Nissan, State Farm, Pillsbury, Verizon and Stones River Mall are also nearby. When visiting Murfreesboro, Tennessee, make the DoubleTree by Hilton hotel Murfreesboro, your first choice for Murfreesboro hotels. ... more   less 
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Also Known As:
Doubletree Murfreesboro Hotel Murfreesboro

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