The hotel rate was typical for mid-priced chains ($120 / night - king), but more like lower-end hotels by operating with a VERY thin staff. While the room was in great shape - very nice, very clean and quite comfortable - there was a problem with my room initially - a maintenance problem with the toilet which was apparent immediately on my arrival in the room. I called the front desk to tell them - knowing that any maintenance guy with a tool belt could fix the problem in 30 seconds.
But there was only one hotel staff member working at this time (5 PM on a weeknight - prime time for check-ins) and she was the extremely polite and helpful front desk clerk who had checked me in (I think her name was Julie). She insisted on bringing me a new set of keys so I could move to a new room - but it took almost 30 minutes till she could clear the front desk and run them up to me.
She was clearly doing her best to provide me with a helpful response (she said she didn't want me to have to lug my stuff back down to the front desk just to lug it back upstairs to a new room), but they just didn't have the manpower to do it right. If I was paying budget hotel prices, I would expect a skeleton crew. But you can't charge higher prices and then skimp on labor to the point where customer service is diminished.
The room was very nice and very clean, and the experience would have been very good if there had been either a maintenance guy on hand, or at least a second person at the front desk to help out. Nevertheless, her morale was great, and she did the best she could - so Julie gets an A+ for effort.
Oh, one more minor gripe while I'm at it - the powdered "scrambled" eggs they serve hot for the free breakfast are the worst I've ever had. Blech!
I agree with the reviewer who said this would have been great if it was an $80/night room. Not worth $120.
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- Also Known As:
- Comfort Suites Murfreesboro Hotel Murfreesboro
- Murfreesboro Comfort Suites