We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice But A Couple of Issues” 4 of 5 stars
Review of Candlewood Suites Murfreesboro

Save Saved
You added Candlewood Suites Murfreesboro to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Candlewood Suites Murfreesboro
2.0 of 5 Hotel   |   850 N Thompson Lane, Murfreesboro, TN 37129   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #3 of 32 hotels in Murfreesboro
Acworth, Georgia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Nice But A Couple of Issues”
4 of 5 stars Reviewed December 31, 2013

I stayed two night at the Murfreesboro Candlewood in late December. As others have said here, the rooms are very clean, new and large. It was nice to have the full kitchen with a full size fridge and it made ice within an hour.

The gentleman at the front desk on Sunday around 1PM was VERY kind and let me into my room a little early. His work here and making sure I had towels was very appreciated. Later that night I tried to have the evening person place my newly acquired Rewards Club number on my room account but she was not able to, but she did have me write down my number and someone did take care of that for me later.

The shower/tub does have a handle to steady yourself but it is too low for this average height male to securely hold onto. This likely can't be easily corrected but I wanted to mention it as my son did slip while in the shower.

Most everything else positive mentioned here by others was true for me. However, perhaps I didn't completely read the website info as I didn't know the rooms were only cleaned once a week since this appears to be an extended stay motel. A big downside to that was the fact that multiple bags and boxes of trash accumulated next to the elevator and it smelled (see picture). It sat there until sometime after I mentioned it to the front desk the next mid-morning and there were different trash bags sitting there the next evening. This needs to be corrected as it really stands out and smells in this nicer looking motel. Overall + Value and cleanliness ratings were rated lower because of this issue. I didn't use the pool or room service.

Overall a nice place in a nice area but given the abundance of other nice places in this area I will be choosing another motel the next time I'm here.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GenMgrCW, Guest Relations Manager at Candlewood Suites Murfreesboro, responded to this review, January 3, 2014
We really appreciate you taking the time to write a review. It's always good to hear from our guest and know what we are doing right and what areas could use some improvements. We are addressing the important issue that you have raised about the trash. Trash has always been collected on a regular, daily basis. We are looking into additional collection times as a possible correction of this issue. As an extended stay hotel, we offer housekeeping services once a week. Of course most items needed such as clean towels or linen can be traded out at the front desk. We understand that this isn't for everyone, but are so happy that you gave us a chance and had a good experience overall. Thanks again for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

65 people have reviewed this hotel

Traveler rating
    41
    12
    4
    4
    4
See reviews for
19
11
2
22
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Norwegian first
  • Any
English first
Lansing, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 14, 2013

We had never stayed at the Candlewood Suites in M'boro until this trip. The suite was spacious with a very well stocked kitchenette (pots, pans, cutlery, dishes, pop corn, dish soap, dishwasher). Free washers and dryers! Everything was fantastic....but the staff was the best of all! Every single staff member we came in contact with was so nice! Jonathan started our trip out on the phone and wrapped up our check out......AMESOME! Our 3 year old really loved Darren. Athena.....AWESOME! Felix and Nancy....AWESOME! The man who helped me find the button to get our dvd player to work....AWESOME! You are all amazing and we can't wait until our next week long stay with ya'all! Thank you also for the multitude of free dvd "rentals" from your library of movies. We were very well entertained!

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GenMgrCW, Guest Relations Manager at Candlewood Suites Murfreesboro, responded to this review, January 3, 2014
We really appreciate the wonderful review! It's always nice to hear from our guest, but it's awesome to know that we succeeded in making your stay a good one. The team here works hard to make every guest stay a positive one. We look forward to seeing you and your family again..
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 6, 2013

Friendly staff. Clean and nicely decorated. Easy check-in and check-out. Pet friendly. Easy on and off the highway. Located in lovely area. Plenty of good restaurants nearby. Plenty of shopping - large mall nearby. Will definitely be back.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GenMgrCW, Guest Relations Manager at Candlewood Suites Murfreesboro, responded to this review, January 3, 2014
We appreciate the great review. We are pleased that you were able to experience what the local area has to offer here. Our goal is to deliver the best customer service possible to all our guest. We are happy that we have met your expectations and look forward to serving you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pelham, Alabama
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 13, 2013

We are repeat customers here and will continue to be. This time (our forth or firth visit) we were at this location for three months I believe. Good location. Easy freeway access. Plenty of shops and restaurants close at hand. Location of hotel is usually quite. Kitchen is ready to walk into and use. Rooms with enough of a floor plan to move around. On site barbecue. Staff is all kind, friendly and personable. Every single one of them. Seriously, every single one of them has customer service above and beyond. Always making us feel like each day we were coming home. It was like they were all our smiling neighbors and this building of grouped tougher rooms was our neighborhood. The room is not bad at all. Myself and my husband are in the room, and depending on the work load, some weeks we spend a great deal of time in the room. There is plenty of room for the both of us to have space. The really special thing here is the staff. They go just as far too make it feel like coming home as the room. We are already booked for our next lengthy stay with them.

Stayed October 2013, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed October 27, 2013

The hotel is centrally located near many shops and restaurants. I made my reservation online and within minutes the front desk had my booking. Check-in was a breeze! Special thanks to Jonathan for making everything easy. The room was well appointed with newer furnishings, a flat screen tv, comfortable bed, fridge, cooktop and microwave. The bathroom was spacious. I would recommend to my friends in a heartbeat and I will be back!

Stayed October 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murfreesboro, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 17, 2013

We stayed here for 4 days and had an extremely pleasant experience. The Hotel was clean and the staff provided great customer service. I would definitely stay here again and recommend this hotel to anyone.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Top Contributor
60 reviews 60 reviews
35 hotel reviews
Reviews in 37 cities Reviews in 37 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed October 9, 2013

OK. Let's start with the good. The rooms were clean and the hotel was quiet, The gas grills on the back patio were a nice addition, I liked having a stove and full refrigerator. Good shopping and restaurants were a quick walk from the hotel. I really enjoyed having a real coffee cup and dishes. So, what wasn't so good. At check-in, I was made to feel like I was imposing. The gentleman at the front desk was brisk, as if I had interrupted something more important to him than customer service. After I checked in, I was ignored. No greetings when I entered and left the hotel. There are no ice machines, and it takes 3 days for the ice maker in the fridge to make enough ice, but we weren't there for 3 days. Didn't get a good night's sleep, the pillows were uncomfortable, and I woke up to a very sore back from an uncomfortable mattress. I'm not used to having to bring my dirty towels down to the front desk to get fresh ones, and I don't like the idea of once a week room cleaning. Glad I wasn't there for more than a day. I won't be back, primarily because of the poor customer service, and because the mattress and pillows were not conducive to a good night's sleep!

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Murfreesboro, responded to this review, October 25, 2013
Dear CharlieCN,

Thank you for your review and for enumerating the good, the bad and the opportunities to improve. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. I am sorry for the shortcomings you have experienced during your stay with us. As we continually strive for excellence in customer service, we maintain the ideal of keeping guest satisfaction as our top priority. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Candlewood Suites Murfreesboro? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Candlewood Suites Murfreesboro

Address: 850 N Thompson Lane, Murfreesboro, TN 37129
Phone Number:
Location: United States > Tennessee > Murfreesboro
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#8 Business Hotel in Murfreesboro
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Candlewood Suites Murfreesboro 2*
Reservation Options:
TripAdvisor is proud to partner with IHG, Travelocity, Booking.com, BookIt.com, Tingo, Expedia, Hotels.com, Agoda, BookingOdigeoWL and Venere so you can book your Candlewood Suites Murfreesboro reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Candlewood Suites Murfreesboro Hotel Murfreesboro

Owners: What's your side of the story?

If you own or manage Candlewood Suites Murfreesboro, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.