OK. Let's start with the good. The rooms were clean and the hotel was quiet, The gas grills on the back patio were a nice addition, I liked having a stove and full refrigerator. Good shopping and restaurants were a quick walk from the hotel. I really enjoyed having a real coffee cup and dishes. So, what wasn't so good. At check-in, I was made to feel like I was imposing. The gentleman at the front desk was brisk, as if I had interrupted something more important to him than customer service. After I checked in, I was ignored. No greetings when I entered and left the hotel. There are no ice machines, and it takes 3 days for the ice maker in the fridge to make enough ice, but we weren't there for 3 days. Didn't get a good night's sleep, the pillows were uncomfortable, and I woke up to a very sore back from an uncomfortable mattress. I'm not used to having to bring my dirty towels down to the front desk to get fresh ones, and I don't like the idea of once a week room cleaning. Glad I wasn't there for more than a day. I won't be back, primarily because of the poor customer service, and because the mattress and pillows were not conducive to a good night's sleep!
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- Also Known As:
- Candlewood Suites Murfreesboro Hotel Murfreesboro