I think ncmttravelers owes April an apology...in my opinion. One overnight stay doesn't make him an authority on customer service; however, I will say that first impressions do mean so very much. I seriously doubt April was as rude as she was portrayed in his review and I get the distinct impression there's another side to this story. Mr. ncmttravelers said he never once complained, but his review is nothing but just that - one big complaint after another. And, I'd venture to say April's first impression of him wasn't so pleasant, either.
I wouldn't dare write a review or speak out against someone else's review unless I had first-hand knowledge and extended experience at the same hotel. My husband, son, and I have been staying at the Candlewood for several weeks now and I have never been more thrilled with a hotel experience than I have staying here - and we've stayed in many hotels for extended periods of time over the years.
Some of the staff are more outgoing and talkative than others, but absolutely every staff member we've come in contact with has been pleasant, always smiling and greeting us each time we come and go through the hotel lobby, very courteous, and extremely helpful. So many have gone out of their way to assist us in so many ways. From day one when we arrived Jonathan made us feel at home and was so pleasant. My 10-yr-son absolutely loves the staff - he's made them his best buddies and they've made him feel like he's their kid brother, each watching out for him and treating him like he's their only concern in the world all the while maintaining complete professionalism. Kurt has been a godsend assisting me with unruly washing machines on the weekend and never once stopped smiling or uttered a complaint as he mopped up soapy water from what he'd hoped had been a successful repair to the machine, but unfortunately was not. (Don't worry; replacement parts are on the way and it'll be good as new again!)
But the one who has made me feel most comfortable and cared for has been April. One of the reasons we chose to stay at Candlewood (while our home is being remodeled) was its proximity to the hospital, just in case. My husband is quite ill and stays in our room a good portion of the day while my son is in school and I go to work. There have been many times I've tried to reach my husband to check on him during the day and don't get an answer on his cell phone. I've called the hotel front desk getting April each time, asking her to ring the room and hoping he'd hear the hotel phone ring (thinking maybe the volume on his cell phone was turned down too low and he couldn't hear it while resting). Not only did April ring the room, but she was kind, caring, thoughtful, and told me if he didn't answer to call her right back and she'd go to the room to check on him for me. She didn't have to know the details of his illness and didn't ask. She just knew he wasn't well and I was worried.
So, Mr. ncmttravelers, I'm very sorry your overnight stay for you, your wife, and friend wasn't as peachy as you thought it should be, but calling out one person by name to make yourself feel better doesn't mean a lot to people like me who know April a little better than you do. I know her as caring and compassionate.
I hope ncmttravelers will take the time to give Candlewood and its staff another chance if he's ever to come through Murfreesboro again. It's sad to think he's missed out on getting to really know the great staff here that are quickly becoming dear friends to my family. I don't mind staying an extra few weeks if our home isn't quite ready yet - and that's saying a lot coming from someone who has wanted nothing but to be in our own home again for some time now. I know if I ever needed a place to stay again in the future, this would be the only place I'd call and I'd most definitely recommend it to anyone who wants a great hotel at a reasonable rate with the most helpful and courteous staff in town.
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