Stayed for 3 nights. Reserved 1 bedroom suite months in advance, nonrefundable and prepaid. Upon arrival was told that room was NOT available, and had to stay first night in studio suite. I am a light sleeper, and my husband has medical issues which cause him to wake during the night. Usually once he wakens he sits for awhile watching TV. So neither of us got any sleep, and had to hang around the next day to be moved to our reserved room. I do understand things do happen that causes plans to have to be changed. But when we asked at least for the price difference in the rooms we were told that because we prepaid we got the room at a cheaper rate, so if we reserved now we would have had to pay more for the studio - so we got a good deal, HUH?? Terrible service policy!! I would NEVER have reserved the studio, and that policy just means if they can get a higher price for the room they can - what good is a reservation??
The studio was attractive, bed comfortable, sofa was definately very UNcomfortable - but generally the room was very nice. The 1 bedroom was wonderful!! (Except for the same uncomfortable sofa.) Kitchen/bathrooms in both units were more than adequate.
If I happened to be in the area without a reservation I would stay again if they had a 1 bedroom suite available. Unfortunately, I would never reserve there again since I wouldnt trust them to have my room:)
Felt very safe in the area, close to shopping and restaurants. No restaurant in hotel, but there is a room which has snacks/drinks/micro meals available to purchase.
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- Also Known As:
- Candlewood Suites Murfreesboro Hotel Murfreesboro