This is our 5-6 stay at this CI&S because my son attends MTSU. The first few times we stayed we didn't have any problems. The last 2 times we have. We were to stay in 231. We had stayed in this room before, and I wasn't thrilled about being in it again because the lighting in the bathroom is horrible. We quickly dropped off our stuff and then left until late. When we came in and turned the air down a roach was crawling on the unit. My husband went down to tell them. The guy at the desk asked how many we saw. My husband said ONE and that's enough!!! They moved us to 208. I immediately said oh great that's the room with the noisy that never stops while you are sleeping. We had been in that the room the last time we stayed, and they had to move us in the middle of the night. So we get to 208 and there is something disgusting on the wall and ceiling. The next morning I see a dead bug against the bathtub. The noise was still an issue. I go to the front desk and share all of this with them. I said I would do a review and I hated to because it wasn't going to be positive. She said I needed to do it anyway. She offered to move us. Who wants to pack up and move?. We had already done that once. She said the room would be thoroughly cleaned before we returned for our second night. The bug was gone. The stuff on the wall and ceiling wasn't. They left towels with holes. Needless to say, we won't be staying there anymore. We don't ask for much when we stay at a hotel. All we want is a quiet, clean room with a good bed!!! CI&S can only deliver on one of those items---a good bed.
Also, on a side note. It is almost impossible to get out on Thompson Dr. The traffic is awful. You can forget turning left.
Don't stay in 231 or 208!!!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We appreciate the concerns regarding the room issues and the difficulty in accessing the hotel from the main road. We are taking appropriate steps to make sure all of our rooms meet or exceed the expectations of our guests for cleanliness. The insect was dead and visible because pest control had just treated the hotel that day. We have corrected the noise issue in 208, and we now have a secondary road which makes access to the hotel much easier.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.