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“This Quality Inn needs updating!” 3 of 5 stars
Review of Quality Inn Murfreesboro

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Quality Inn Murfreesboro
2.5 of 5 Hotel   |   2135 S. Church St., Murfreesboro, TN 37130-5506   |  
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Ranked #15 of 32 hotels in Murfreesboro
Memphis, TN USA
Top Contributor
79 reviews 79 reviews
18 hotel reviews
Reviews in 27 cities Reviews in 27 cities
17 helpful votes 17 helpful votes
“This Quality Inn needs updating!”
3 of 5 stars Reviewed April 1, 2014

Location good if you are staying in Murfreesboro on business. The sign is not very obvious, and went right past it initially (immediately behind the Cracker Barrel). The hotel, basically, is in need of some refurbishing, appearance-wise.

I stayed on the ground floor, and room was noisy from both sides, particularly from the side with the connecting door. The room appeared to be clean, but personally, did NOT like the odor; not sure it was cleaning stuff, or air freshener. Bed was quite comfortable and clean. Sink was in the bedroom rather than bathroom, but maybe because this was a handicapped room.

The internet was terrible, period. I would much, much prefer having decent internet to a tv!

Room Tip: Ask for a room with NO connecting door! No icemaker on ground floor either.
See more room tips
  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qualitytn044, General Manager at Quality Inn Murfreesboro, responded to this review, April 5, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

We are actually beginning to undergo renovations now. We just replaced all of the carpet and televisions last year, and throughout the next 2 years you will see big changes being made to update the property and rooms, each time you visit!

Also, we have a wonderful tech support hotkey on the room telephones to assist with any problems with the high speed internet. You did not specify if you contacted them to fix your connection, but they are usually very quick about getting our guests taken care of. Always contact the front desk if you are unhappy for any reason, because we are always happy to ensure the satisfaction of our guests (including bringing you a bucket of ice to save you the trip upstairs). We will do what it takes; that's why we're here!

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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79 people have reviewed this hotel

Traveler rating
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    15
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Winchester, California
1 review
3 of 5 stars Reviewed March 20, 2014

Why did I have to ask three times to get my room cleaned, and have to sleep in a dirty bed, and reuse towels? I even told the room service, and the front desk, to be sure and clean my room, and it wasn't done. The second day it was done, but the next day not. Shouldn't this be standard, and especially if a guest asks for it from both the cleaners and the front desk, shouldn't they make sure somebody did it. Isn't this a big part of what I was paying for?

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qualitytn044, General Manager at Quality Inn Murfreesboro, responded to this review, March 23, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

If I am not mistaken, I believe you had a pet with you when you stayed with us. If a housekeeper knocks on a door to clean a stayover room, and nobody answers the door, but they can hear a pet in the room, they are instructed not to enter the room for safety reasons.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. When you do, we can schedule a specific time to have your room cleaned when your pet is not in the room, so that you can be satisfied with the quality of the room and staff. We would be glad to do so!
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Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 15, 2014

We reserved online, and arrived to find pubic hair all over the bathtub and the bed, and a bottle of lubricant and rose petals behind the bed. The furniture looked very worn and cheap, like something from a yard sale. I was afraid to sleep there; it was disgusting and creepy. The manager was very defensive, and we were allowed to cancel, but there were no other rooms in the city, and we ended up driving all the way to Huntsville at 2:00 am. The manager did not offer to try to find us another hotel. If I owned this hotel and knew it was being run this way, I would be livid. We have had good experiences with Choice Hotels in the past, but this one broke our lucky streak.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qualitytn044, General Manager at Quality Inn Murfreesboro, responded to this review, March 18, 2014
Thank you for taking the time to complete a review regarding your recent visit to our Quality Inn.

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the cleanliness of the room on your recent visit. I have shared your feedback with my entire staff to ensure we handle these types of situations differently in the future, and to avoid this type of oversight in the future as well.

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Murfreesboro.
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Chicago, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed February 9, 2014

Located one exit south of where majority of highway hotels are located. So it was quiet but more expensive than worth. Bathroom needs to be redone and cleaned better. Please remove the security light outside our 3rd floor room. It lit up the room way too much.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qualitytn044, General Manager at Quality Inn Murfreesboro, responded to this review, February 13, 2014
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
We are continuing work to update our guest rooms and also improve our guests' experience. Please consider staying with us again when you return to Murfreesboro, and give us the opportunity to provide you with a satisfactory visit!
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Mableton, Georgia, United States
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 7, 2014

We travelled recently to Nashville for the Music City Bowl. We decided to stay in Murfreesboro instead of Nashville because we have family there. Upon arrival, we were greeted well by the hotel manager. I asked for a change in the booked accommodations, which he gladly handled.

The room was very clean and pleasant. Everything functioned properly. The bed was great. The free breakfast in the mornings was above average for hotel breakfast bars. A lot of choices, including sausage, eggs, biscuits, gravy, waffles, cereal, etc.

The only reason I did not give this property a 5 was due to a little aging and the fact that they still have smoking rooms. They are pet friendly, but that was not an issue for us. We will stay here again when visiting family in the area.

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qualitytn044, General Manager at Quality Inn Murfreesboro, responded to this review, January 9, 2014
Thank you for your recent visit with us and for the detailed review. While we have several smoking rooms available, we do have 3 floors that are entirely nonsmoking, and would be happy to accommodate you on one of those floors if you let us know. We are always working to provide the best lodging and customer service possible at the best value, and we appreciate your business! Hope you see you again next time you visit Murfreesboro!
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MICHIGAN
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
Reviews in 24 cities Reviews in 24 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 11, 2013

This is an older hotel with updating through out. If you want a high-end place, go elsewhere. We were traveling back from Florida and wanted a decent, clean hotel to spend the night. It was only $65 for one night (other exits had hotels for $110). Jay at the front desk was a great host! We invaded his lobby for the evening and watched tv (a little toooo much family time on our trip lol). Jay was friendly & funny and helped us with everything we needed.

As others said, the continental breakfast was better than many others we've had at more expensive properties: Blueberry waffles and plain waffles. Flavored waters along with the juices. Just some nice, unexpected touches that show the manager here cares about customer experience and tries to please his repeat guests (and those of us that drop in while traveling).

All in all, it is a very solid, affordable choice while on the road.

If this review was helpful, please check the "helpful" box. Thanks!

Happy travels...

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qualitytn044, General Manager at Quality Inn Murfreesboro, responded to this review, December 17, 2013
Thank you for your recent visit with us and for the detailed review. We are not a full service hotel, but we do try to go above and beyond to make sure our guests are comfortable and happy! We are always working to provide the best lodging and customer service possible at the best value, and we appreciate you taking the time to notice! Thanks again for the kind words. Hope to see you again next time you are in Murfreesboro!
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Chicago, Illinois
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed November 13, 2013

While traveling to Florida we searched the web for hotels in a general vicinity to stop. Since we had a dog with us our selection was somewhat limited. I checked Trip Advisor reviews and made an on line reservation at this location. Due to the absolutely awful customer service at the hotel, and again when we tried to contact the corporate number, as we were advised to do so when the local management advised, we ended up so angry and frustrated we drove straight thru. Needless to say, we will NEVER stay at a Quality Inn property. Congrats Quality Inn, you angered a potential customer before they ever even stayed at one of your properties, just thru your less than professional customer service while making a reservation. The story is much longer and complicated, but I am limited to 200 characters.

  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qualitytn044, General Manager at Quality Inn Murfreesboro, responded to this review, November 19, 2013
I am so sorry to hear about the experience you had while trying to book a room at our hotel! I would like to ask you to contact us at the hotel directly, so that we can hear the details from you and find out what we can possibly do! Please call me (James Campbell, General Manager) or my front desk manager (Jennifer) at your convenience, at 615-890-1006. Again, my sincerest apologies.
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Additional Information about Quality Inn Murfreesboro

Address: 2135 S. Church St., Murfreesboro, TN 37130-5506
Phone Number:
Location: United States > Tennessee > Murfreesboro
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 32 hotels in Murfreesboro
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn Murfreesboro 2.5*
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Also Known As:
Quality Inn Murfreesboro Hotel Murfreesboro
Murfreesboro Quality Inn

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