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“Nice hotel with good facilities within walking distance of the University, Steamtown and Trolley Museum.” 4 of 5 stars
Review of Hilton Scranton & Conference Center

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Hilton Scranton & Conference Center
3.5 of 5 Hotel   |   100 Adams Avenue, Scranton, PA 18503   |  
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Breakfast and WiFi
Ranked #1 of 10 Hotels in Scranton
GreenLeadersGold level
Top Contributor
177 reviews 177 reviews
36 hotel reviews
Reviews in 65 cities Reviews in 65 cities
67 helpful votes 67 helpful votes
“Nice hotel with good facilities within walking distance of the University, Steamtown and Trolley Museum.”
4 of 5 stars Reviewed September 2, 2013 via mobile

We have stayed here multiple times. Breakfast is ample. Bar is nice, though depending on the day the draft beer selection can be AWFUL (note to management, if you only have 5 taps, don't blow 3 of them on Bud Light, Coors Light and Miller while not even offering Yeungling or Sam Adams!).

Room was clean though carpet was very stained.

Rooms are good sized.

Pool is very nice and clean (indoors).

Staff was 100% excellent. Every one of them we dealt with got an A+.

  • Stayed August 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda P, Sales Coordinator at Hilton Scranton & Conference Center, responded to this review, September 24, 2013
Thank you, NKPBirkshire for your feedback. We at the Hilton love & take pride in taking care of our guests and making everyone feel welcome. Your comments & honesty are greatly appreciated and we take them very seriously. We took your advice & have changed the selection of the draft beers at our P.J.’s Pub; we currently have Woodchuck & Yeungling Lager just to name a few and we will be changing them seasonally! We hope to see you again soon!
The Hilton Staff
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495 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • French first
  • Russian first
  • Any
English first
Boston, Massachusetts
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 18 cities Reviews in 18 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 2, 2013

This downtown hotel was very quiet in the guest room, very clean throughout, had a mostly friendly staff and the room I had featured a king bed, sofa, 2 arm chairs, coffee table, desk, etc. It was a very big room. Parking garage next door is handy as is the overed pickup/dropoff area, especially in bad weather.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda P, Sales Coordinator at Hilton Scranton & Conference Center, responded to this review, September 24, 2013
Hi MB359,
Thank you so much for taking the time to complete the TripAdvisor review. I’m glad you came to visit us and noticed the recent renovations to our sleeping rooms! From the sound of it you were lucky enoguht to stay in one of our Deluxe King rooms. We do everything we can to make our guests comfortable & our housekeeping staff strives for perfection & cleanliness in every detail of our sleeping rooms.
See you soon,
The Hilton Staff
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Warwick, United States
1 review
5 of 5 stars Reviewed August 28, 2013

The staff was very helpful and everything was clean and neat. Breakfast Buffet had a wide selection for just about everyone, including an omlet station and waffle station. Excellent place to stay when visiting University of Scranton. Strongly recommend

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda P, Sales Coordinator at Hilton Scranton & Conference Center, responded to this review, September 24, 2013
Christine D,
We love that you stayed with us & took the time to tell us what you thought. Breakfast in Trolley’s Bistro, our restaurant located in our lobby, has not only an Ultimate Breakfast Buffet but an A la Carte menu with excellent healthy choices. There are so many little gems that Scranton has to offer and our convenient location makes it easy to walk to the University of Scranton! Thanks again for your review of the Hilton Scranton and Conference Center. We look forward your next stay with us.
The Hilton Family
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Rartian, NJ
Top Contributor
123 reviews 123 reviews
27 hotel reviews
Reviews in 48 cities Reviews in 48 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed August 27, 2013

This is a fairly large hotel located in downtown Scranton. The room was a good size, very clean and nicely decorated. The beds were a little hard for my liking. Service was friendly. We did room service breakfast one day that was very good and more than we could eat. Another morning we tried the breakfast buffet and that was not as good - long wait for someone to man the "cook to order" station and some selections in the buffet were empty and not refilled. There is a Starbucks in the lobby but it only has the most basic options and we had to hunt down the barista. There is a bank of computers for use in the lobby that were in good working order. The pool is a narrow lap pool. We didn't use the gym but it appeared very well equiped and maintained. Note that you have to pay for parking in the garage next door. We were in Scranton for the Peach Music Festival and even though this hotel was a short drive away I think that if I were to go back I'd stay somewhere closer to Montage Mountain where I didn't have to pay for parking.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda P, Sales Coordinator at Hilton Scranton & Conference Center, responded to this review, September 24, 2013
Thank you, nancynj for your feedback! Your comments & honesty are greatly appreciated. We recently completed a 2.3 million dollar renovation to our entire hotel including our guest rooms & we also gave our fitness center a $45,000 facelift with state of the art equipment just a few months ago! Can’t wait to see you again when you come back to Scranton!
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Belmont, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 27, 2013

We stayed as part of a VIP package with the Peach Festival at Montage Mountain. The shuttle between the hotel and the festival grounds was extremely valuable. It was precise and reliable and the driver was very welcoming. Thank you for making it easier to get back & forth, not having to drive ourselves.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda P, Sales Coordinator at Hilton Scranton & Conference Center, responded to this review, September 24, 2013
Nancy R.,
Thank you for staying with us and taking the time to tell us what you thought. Our entire staff loves to make our guests feel right at home & makes sure you’ll get the special attention you deserve. I’m glad you took notice of the effort in making your stay as comfortable as possible. Look us up the next time you’re in town!
- The Hilton Team
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Warrington, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 26, 2013

Stayed at this Hotel for the Peach Festival (2nd yr. in a row) Everything was perfect, very comfortable would recommend this hotel. Room was very clean and staff was very helpful. Hotel situated in the center of town easy store/bar/resturant availability.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda P, Sales Coordinator at Hilton Scranton & Conference Center, responded to this review, September 24, 2013
Margret D,
Thanks for leaving a review of our property, we love hearing all of the comments that you are willing to share with the rest of the world. Our staff takes pride in the way we take care of our guests & I will be sure to pass your compliments on. Can’t wait to see you again when you come back to Scranton!
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LeClaire, United States
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 26, 2013

When I stay in a Hotel while on business, I'm in bed early and up early. My number one requirement is a quiet room. My number two requirement is a clean room. The Scranton Hilton delivered on both. When I turned off the TV and lights at 10 PM, the room was quiet. I heard no other TV's, to talking, nothing. I was there for three nights and loved each one.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda P, Sales Coordinator at Hilton Scranton & Conference Center, responded to this review, September 24, 2013
AlanP,
First let me thank you for choosing The Hilton Scranton for your stay & for taking the time to give us a Trip Advisor review! Our entire staff loves to make our guests feel right at home, and we understand that a good night’s sleep is a must! Hope to see you again soon!
The Hilton Family
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Scranton & Conference Center

Address: 100 Adams Avenue, Scranton, PA 18503
Phone Number:
Location: United States > Pennsylvania > Scranton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Scranton
#1 Green Hotel in Scranton
#1 Best Value Hotel in Scranton
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Scranton & Conference Center 3.5*
Number of rooms: 175
Official Description (provided by the hotel):
The Hilton Scranton is an IACC certified conference center located in downtown Scranton Pennsylvania. The Hilton offers 175 guest rooms and suites with on-site dining options in Trolleys Bistro, Casey's Corner, PJ's Pub and the Electric City Cafe which proudly brews Starbuck's coffee. The hotel features a beautiful 50' lap pool, a whirlpool and a 24 hour exercise room. The conference center has 19 total meeting rooms including a 75 seat amphitheater and a grand ballroom accommodating up to 500 guests. ... more   less 
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Also Known As:
Hilton Scranton And Conference Center
Hilton Scranton Hotel Scranton

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