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“Not bad for a quick stop.” 4 of 5 stars
Review of Scranton Fairfield Inn by Marriott

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Scranton Fairfield Inn by Marriott
2.5 of 5 Hotel   |   949 Viewmont Drive, Scranton, PA 18519   |  
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Ranked #4 of 10 Hotels in Scranton
New York
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
“Not bad for a quick stop.”
4 of 5 stars Reviewed October 8, 2012

The Marriott brand has always been my first choice of hotels when I travel for the simple reason that it is clean. I've stayed at the JW Marriott right down to their low budget hotel like the Fairfield Inn and Townplace Suites and all seem to have the same standards of cleanliness. Rooms smelled fresh, clean and up to date. Pleakfast was Jimmy Dean breakfast sandwiches among other items. Not a bad band for your buck. Don't use the directions from the website to get here, they are wrong from 81 South. There is also some construction and detours. A bit of a pain to find, especially if one is tired and arriving late.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelsea C, Sales Coordinator at Scranton Fairfield Inn by Marriott, responded to this review, November 26, 2012
Thank you for you review! We are happy that you found your stay comfortable and will look into getting correct directions on our website!
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141 reviews from our community

Traveler rating
    44
    57
    33
    5
    2
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54
27
4
24
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Swedish first
  • Any
English first
Pennsylvania
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed July 26, 2012

A typical older Fairfield Inn, no surprises there, but despite very pleasant and helpful front desk staff, the hotel could do no better than an overall average due to a much needed overhaul and refurbishing.
In particular, the base of the bath tub was so worn out that where you would stand for a shower looked permanently stained, so much so that my wife refused to stand on it. Half of the painted veneer on the edge of the bathroom door was missing and the bare wood was exposed. This stay was basically just a place to sleep for the one night and at least the bed was comfortable.
On the plus side, despite the flaws, housekeeping seemed to do a decent job of having the room well kept. The television was very clear and had good definition.
There's an indoor pool, which although we did not use, the water looked very clear. The complimentary breakfast was adequate, while the staff were very cordial and did a good job keeping the area clean.
The location of the hotel is well situated in a large shopping area with a mall, several strip malls and the usual assortment of "big box stores". Plus there are enough restaurants within a five minute drive to satisfy any appetites for a week or more. There's also a large IMAX movie theatre
about a mile away just off the same road next to Kohl's.
Someone said they heard the hotel was undergoing refurbishing, if so future reviews might reflect that. Until then, just an average room.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DicksonCity, Manager at Scranton Fairfield Inn by Marriott, responded to this review, August 4, 2012
Thank you for you review. We do work hard to upkeep our hotel. We will follow up with maintenance issues such as the ones you have listed. I do apologize for the tub surface being worn off. We do make sure all the tubs are cleaned. I am glad that you found the staff helpful and pleasant.
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Pointe Claire, Canada
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 12, 2012

We've stayed here before and continue to do on our way from Montreal to/from the southern USA. The rooms are clean with windows that open. We stayed four nights here on two occasions in the last month and enjoy the hotel.

Some beds are newer than others and on our last stop-over we asked for firmer beds. We were definitely more comfortable in the newer beds.

The motel is close to restaurants and a large mall with an excellent BAM bookstore.

The Dickson City Fairfield continues to offer a friendly staff and good value.

KG

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DicksonCity, Manager at Scranton Fairfield Inn by Marriott, responded to this review, May 12, 2012
Glad you enjoy our hotel!! Thank you for your loyalty.
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Ambler, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 29, 2012

Location is fantastic and the staff could not have been friendlier. This is not a luxury hotel, but it is great for the price. Basically clean and well maintained. Wild be nice if the spa works, but the kids enjoyed the pool!

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DicksonCity, Manager at Scranton Fairfield Inn by Marriott, responded to this review, February 3, 2012
Thank you for your reponse. Glad you all enjoyed your stay with us!
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East Haven, Connecticut
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 16, 2012

My family (6 of us) traveled in from CT to see family and friends in the Scranton area. We loved the location because we have family surrounding the site. Having 4 children we find it nessesary to have a pool to entertain them at night.
The pool room was cold, pool temperature was fine except when you got out it was frigid. The spa was drained and inoperable. Total downer. We asked the front desk if they had washers and dryers for drying bathing suits and they said "no" and that we would have to walk/drive over to the residence inn (which is right next door) in order to use theirs. When my husband did, they denied him access because it was after 10pm :/
Further more, there must have been a group of preteens because the hallways and Lobby had a lot of horse playing and loud rambunctious kids. The kids then infiltrated the pool area with little to no supervision. The hotel did nothing to get the chaperones to handle the situations at hand. We witnessed one of the boys jump and land on top of my 5 yr old and the chaperone did nothing. I was totally not impressed with operations to this point. The following morning as we were packing up to head home, a condom wrapper was found beneath my daughters bed. That sealed the deal for us. We will not be coming back here. It's sad when a Marriott loses sight of their standards. So much for some peace and relaxation.

  • Stayed January 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DicksonCity, Manager at Scranton Fairfield Inn by Marriott, responded to this review, February 3, 2012
Thank you for your feedback. I dont believe that we were made aware of any problems with kids in the pool area. If we were aware, a manager or front desk staff would have taken control of the situation. I do apologize for their behavior in the pool, however. What you found under the bedskirt is completely unacceptable and will be taking more detailed inspections of rooms to ensure that does not happen again.
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NJ, USA
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
Reviews in 18 cities Reviews in 18 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed January 10, 2012

We were in the area to move my niece into college for one night. The hotel was a good location for us and is located right off of Route 81. It's off a main street that has a lot of stores and restaurants within a few miles of the hotel. It is a very busy street and difficult to make a left from the hotel due to the traffic. There is also a Residence Inn right next door.

It's a small hotel (3 floors) but very comfortable. The gentleman that checked us in was very nice and efficient, the process took only a few minutes. The hotel offers free continental breakfast, a pool, hot tub, daily newspaper, and a PC in the lobby with internet. The hotel also has free WIFI throughout along with free parking.

We didn't use the pool and the hot tub wasn't working, I was looking forward to using that though. The breakfast room was very nice with a good selection of items including yogurt, fruit, breakfast sandwiches, waffles, cereal, muffiins, bagels, tea, coffee, & hot chocolate. It is well taken care of. It ends early during the week at 9am, but weekends it's open to 10am.

The room was very nice, the 2 queen beds were very comfortable. The bathroom was spacious but with minimal toiletries (only a small bottle of shampoo & conditioner). The towels were a bit hard. There was a flat screen tv with a good amount of channels and a small coffee maker with a regular & a decaf coffee packet. I'd assume it's replaced daily.

We had a small problem with the toilet backing up and the manager came right up and fixed it, it worked fine after that.

I would recommend the hotel and stay here again when in the area.

  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DicksonCity, Manager at Scranton Fairfield Inn by Marriott, responded to this review, February 3, 2012
Thank you for your kind words of our hotel and staff. Hope to see you again soon!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed August 27, 2011

For starters, we are Marriot reward members and wanted to find a nice hotel inside of Scranton for the least amount of points. This one looked very nice online, and mostly the same in person. It is situated in a small plaza also including a Residence Inn as well as a Japanese restaurant . Next door there is also a Staples and Best Buy for any electronics lovers!
My family and I came to this hotel mainly because we could use or gain points, and also because we had tickets to see the Scranton Wilkes Barre Yankees. When you first arrive you enter into a somewhat small lobby with a pool and breakfast area nearby. We got our room and noticed a bad smell like mold or mildew. Having allergies to both of these we called down to the lobby and they got us a new room right away.
Unfortunately we did have this issue, however service was great to address this issue. Our new room, just like the other is basically like any other Marriot hotel. Very nice, pretty clean and up to date. There were some small crumbs, cookies etc. left from the previous visitor, however nothing major. The air conditioning works extremely well and cooled off the room on a hot summer day.
A couple small disappointments arose during our visit, but again nothing really major. Watch out for the showers, the water does not go out easily, and you are standing holding the plug for 10 minutes. Also the pool is very shallow, considering the deep end is 4 ft. The storage room was constantly open, leaving an unpleasant look to a seemingly nice hotel. Lastly, the breakfast was just average for a Marriot! No eggs, bacon or any of the usual hot foods.
In the end, I did enjoy my stay here for the most part. The only thing I would change is bringing the quality more up to the full Marriot state. I would give this hotel a 3.5 but first of all I can't, and secondly the service here was outstanding, so they are the ones who deserve the good grade.

Room Tip: Pretty nice size, nice tv, not a #1 bathroom though
See more room tips
  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DicksonCity, Manager at Scranton Fairfield Inn by Marriott, responded to this review, November 26, 2011
Thank you for your feedback. I am happy that our employees were able to handle the inconvenience of the smokey room to your liking and that you enjoyed our service overall. We will be keeping a closer eye on the details in the rooms. I do apologize for not having the hot items that you were looking for on our breakfast bar, however our breakfast is a deluxe continental and not a hot breakfast as you might find at other marriott hotels. We have added hard boiled eggs and bacon and egg sandwhiches to our breakfast. Hope you come back and stay with us again next time you are in the Scranton area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Scranton Fairfield Inn by Marriott

Address: 949 Viewmont Drive, Scranton, PA 18519
Location: United States > Pennsylvania > Scranton
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Scranton
#5 Business Hotel in Scranton
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Scranton Fairfield Inn by Marriott 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
The Scranton Fairfield Inn by Marriott welcomes you with excellent amenities and always-friendly service with a smile. We're conveniently located, within miles of major highways and over 50 restaurants, shops, and other attractions. Business travelers have made us one of the go-to hotels in the Scranton, PA area for our close proximity to the Oil and Gas region, major healthcare facilities such as CHS, Alliance Global, TMG, Geisinger and other major companies! Likewise, leisure guests love to stay at Scranton Fairfield Inn for a convenient rest near popular attractions: NBC's "The Office" Tour, Viewmont Mall, Steamtown National Historic Site and Mohegan Sun Casino. When you're ready to relax, do so in our spacious rooms complete with luxury bedding, free Wi-Fi and premium Satellite channels on 32" flat screen TVs. Start each morning with our newly expanded free hot breakfast, now featuring scrambled eggs, breakfast bacon or sausage, fresh fruit, Dannon yogurt and more. You'll also enjoy an indoor pool. ... more   less 
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Also Known As:
Scranton Fairfield Hotel Dickson City
Fairfield Dickson City
Fairfield Inn Dickson City
Scranton Fairfield Inn
Dickson City Fairfield Inn

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