This is one of the friendliest hotels I have stayed in. The staff has gone above our typical hotel experience to make the stay nice. We arrive late with sleepy kids. Samantha checked us in and walked us too our room with additional linen to help out. She even offered to make the pull out for the kids before leaving! The managers and staff have greeted us each time we walk by with a smile and hurrying to help open doors. When I needed to print boarding passes the computer was not working, an employee left his desk in his office to allow me to print passes. The hotel is clean and standard Residence Inn. The breakfast was clean and good. Fairly standard with an extra bit of attention to make it a nice meal.
I am still impressed by the service though because it is rare to see all around great customer service from everyone encountered in a business. One negative is staff sitting in the courtyard smoking. Though unappealing, I did not smell the smoke.
- Official Description (provided by the hotel):
- Discover award-winning service and convenience at the favorite extended stay hotel- the Scranton Residence Inn! Our superior location is only a few miles from major highways and over 50 restaurants, shops and entertainment destinations. In addition, our hotel is in the heart of Northeastern PA's Oil and Gas region and only minutes from many healthcare facilities including CHS, Geisinger, TMG, and Allied. You'll feel right at home with complimentary perks that include daily hot American breakfast buffet and a social hour three nights a week featuring light fare and beer. Guests enjoy access to our 24-hour fitness and business centers, indoor pool, and grocery shopping service. Our spacious suites feature fully equipped kitchens and free Wi-Fi. We're pet friendly, too! Are you a frequent Marriott guest? Take advantage of the exclusive Marriott Rewards Program. Whether traveling for work or play, make the smart choice of extended-stay hotels in Scranton, PA - Residence Inn by Marriott Scranton. ... more less
- Reservation Options:
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- Also Known As:
- Residence Inn Scranton Hotel Scranton
- Residence Inn Dickson City
- Dickson City Residence Inn
- Scranton Residence Inn