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“Christmas Cheer” 5 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.5 of 5 Hotel   |   44 Montage Mountain Rd., Scranton, PA 18507   |  
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Hotel amenities
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Choice Privileges Points
Ranked #3 of 10 Hotels in Scranton
Certificate of Excellence 2014
Keene, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
“Christmas Cheer”
5 of 5 stars Reviewed December 28, 2013

We were delighted with our stay at Comfort Suites, 44 Montage Mountain Road, Scranton, PA.
It is conveniently located just off Interstate 81 and close to downtown Scranton and Wilkes-Barre. From the reservation process and the confirmation reminder we received before travelling to the location, amenities and service, my wife and I were very satisfied with this hotel. We will certainly use this hotel on future trips south from Ontario and make use of Comfort Suites and the Choice Hotels group in the future. Thanks to all staff at 44 Montage Mountain Road.

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan E, General Manager at Comfort Suites, responded to this review, December 31, 2013
Thank you for letting us know how much you enjoyed your stay. We hope to see you again in the future.
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238 reviews from our community

Traveler rating
    115
    73
    27
    10
    13
See reviews for
86
46
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44
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • Any
English first
Philadelphia, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 18, 2013

This is not a Hilton, but for the price it is a good value. Rooms are suites, which is nice. It is undergoing renovation right now, but that has not been a problem. They give lower rates for seniors, so be sure to ask. Little kitchenet in the room a plus (frig, microwave). Free breakfast, but offerings are mediocre.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan E, General Manager at Comfort Suites, responded to this review, December 31, 2013
We hope you'll stay with us again after all the renovations are complete. Thanks for the nice review.
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Farmingdale, Maine
Top Contributor
144 reviews 144 reviews
14 hotel reviews
Reviews in 60 cities Reviews in 60 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed December 12, 2013

It has been many years since we stayed here and the service is as fantastic as ever. The front desk people are warm, friendly and welcoming. Our adult son was traveling with us so they put us in a two bedroom suite that was amazing. This is the best Comfort Suite we stayed in during our seven week trip. I commend housekeeping for having our room free of fragrances and chemical sprays since I am acurely allergic to them. The entire suite was perfect. This hotel is definitely going to be one of our stops whenever we travel south from Maine. Good job everyone.

Room Tip: We loved the third floor because it was so quiet up there.
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan E, General Manager at Comfort Suites, responded to this review, December 31, 2013
We love hearing from repeat guests. We're so glad that our service keeps you coming back.
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Dunmore, Pennsylvania
1 review
5 of 5 stars Reviewed December 10, 2013

Everything was wonderful, nothing but good things to say, a special thanks to January at the front desk and Theora in house keeping for making sure everything was just so. I Enjoyed my stay and will be back.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan E, General Manager at Comfort Suites, responded to this review, December 31, 2013
We're so glad you enjoyed your stay with us. I'll be sure to tell Jan and Teddy that you appreciated their efforts.
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Detroit
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 22, 2013

I will start by saying they are renovating, and it's not a day too soon. The rooms are very worn out. The couch and beds were awful. But they are changing that. However, after checking out my husband received a call accusing us of taking an end table and a lamp from the room. We had moved it into the bed room area to put up a pack and play for our baby. It was in plane sight... If they had bothered to look. This tells me they can't possibly clean these rooms. Also perhaps management should look into these matters BEFORE calling guests. Who steals a table from a hotel... I mean really?!

Stayed November 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan E, General Manager at Comfort Suites, responded to this review, November 29, 2013
I apologize for the phone call regarding the furniture. Our intent was not to accuse anyone of taking it but rather to apologize to you for it being missing when you checked in. Work was being done in that room earlier in the day and we thought the furniture had been removed and not put back. We're very sorry that you felt like you were being accused.
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Washington, DC
Top Contributor
76 reviews 76 reviews
29 hotel reviews
Reviews in 40 cities Reviews in 40 cities
93 helpful votes 93 helpful votes
2 of 5 stars Reviewed November 18, 2013

Not really sure why this place has such high ratings. The location is convenient to the freeway but nothing else. I asked the front desk receptionist about eating dinner and she referred me to the mall. I asked if there was a nicer fine dining establishment close by and she said "I don't know I am not from around here". Found a decent restaurant in town. It was near the Radisson which seems to be a more convenient location. My room was extremely dated! The couch was so stained I would not sit on it. The bathroom door opened in so that you would have to stand between the commode and the wall beside it to close the door. the refrigerator in the room was extremely loud. I will not stay here again.

  • Stayed November 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan E, General Manager at Comfort Suites, responded to this review, November 29, 2013
I apologize for the lack of dining options given to you by our front desk staff. I will review all dining options with the entire staff to make sure that this does not happen again. As a rule we try very hard to give our guests as many options as possible. We hope you will try us again after our renovations are complete.
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ky.
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 15, 2013

we had been on the road for 9 hrs.,traveling to a funeral,there were 3 adults,3 children.I was so tired,didn't even know what town I was in.I asked for 2 rooms---the price was really to high for me.So I asked about 1big room.When the clerk was told the reason for the trip,she gave us a suite at a price that was good for us.The suite was more like an apartment.Two separate bedrooms,each had a bathroom.There was a kitchen area and living room area.There was a total of 3 tvs.
This suite was super clean.The beds very comfortable.The swimming pool was a good size.It was late at night,so we were the only ones at the pool.That area was also very nice,and there were big fluffy towels at the pool.
For breakfast,there were hot and cold items,a good selection of foods.The area was well maintain,the eating area was large.
The night clerk and day clerks were very nice and helpful.

Room Tip: The water for the shower heats up to a hotter temp after running for maybe 30 secs to a minute.
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan E, General Manager at Comfort Suites, responded to this review, November 29, 2013
Thank you! We're glad you enjoyed your stay and hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Address: 44 Montage Mountain Rd., Scranton, PA 18507
Phone Number:
Location: United States > Pennsylvania > Scranton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Scranton
#2 Family Hotel in Scranton
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Comfort Hotel Scranton
Comfort Suites Scranton
Scranton Comfort Suites

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