I always stay at Hamptons or Hiltons, but this one was not a good experience. I arrived late at night. I asked about any restaurants in the area that might still be open (even fast food). I was referred to a gas station. Since there are no restaurants around late at night, the hotel should provide a small convenience shop in their hotel like most other Hampton's do. They have microwaves in the room, but no food. When I approached my room, the door was ajar. As a woman travelling alone, I was not comfortable entering the room. As I headed back down to the lobby, I noticed that other room doors were ajar. This is a serious security risk. The desk clerk changed my room promptly. When I arrived in the room, I noticed a badly patched hole in the wall. The whole room has a grungy feel. When I sat down at the desk, I almost flipped backwards out of the chair. The back was broken. Perhaps worse of all, I asked for a wake up call which I never received. even though the desk clerk wrote it down. I was late getting to my destination. The hotel clerk only offered a "sorry 'bout that." He noted the other things, but didn't even look up at me. The "business center" was a small desk in the busy lobby. It wouldn't take much at all to bring this place up to Hampton standards (a better attitude would go a long way). Until then, I won't be back here.
- Official Description (provided by the hotel):
- Tucked between the Allegheny Mountains and the Pocono Mountains, our Hampton Inn® hotel in Scranton at Montage Mountain is just a mile from one of the most popular ski slopes in the Northeast. In fact, you can even watch skiers on Sno Mountain from our warm and cozy lobby. Reserve a room with a mountain view and fireplace here at the Hampton Inn hotel in Scranton at Montage Mountain, and you'll have a recipe for a vacation you'll never forget. ... more less
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- Also Known As:
- Hampton Inn Scranton At Montage Mountain Hotel Scranton
- Scranton Hampton Inn
- Hampton Inn Montage Mountain