If I were rating this hotel purely based on the appearance of the guest rooms and public areas, I would have rated it as "terrible," but I gave it the "average" scored because the room was quiet and VERY clean, and beds were comfortable, despite terribly outdated furnishings and some service issues that are far from the quality that most have come to know when staying at a Sheraton property. Many aspects of this hotel are what I'd expect from a property that's seen better days and has downgraded to a Ramada or Clarion brand name.
I'll give credit to the hotel's GM, Paul, who provided a personalized response to an online follow-up survey that I completed after my stay, and responds to reviews here on Tripadvisor as well, and while he's apparently fairly new to the property, he has many obstacles for the hotel to overcome.
Rooms are always the most critical part of a stay. I stunned by the appearance of my room. It was plenty clean, but the carpet had multiple stains and marks looking as though it was due for replacement 10 years ago. I'm shocked that the Sheraton brand allows that. The next thing I noticed was the outdated furnishings -- the red and gold striped curtains with tassels was certainly the focal point of the room. A picture posted to Facebook invoked comments about the circus. The sleigh beds with their foot boards were also unmissable. To the hotel's credit, these 1970s-era furnishings were in excellent condition. Had it not been for the terrible carpet, I might have thought this room had simply been unoccupied for the past 20 years, and was just sitting there being preserved like a museum. The modern flat panel television looked almost out of place. The bathroom had a large mirror with a curved frame making it appear as though the entire mirror itself was curved -- a bit dated look, but still pretty cool. Otherwise, the beds and linens were comfy, there was plenty of room and the bathroom was well-lit. I have posted pictures of most of this, though a picture of the carpet didn't turn out well enough to show just how bad it is. I'll add that I was in some other rooms at the hotel occupied by friends, and some of the other rooms have been updated with new carpet, curtains, beds, etc. They were more modern for sure, but not spectacular by any means.
I didn't have too much interaction with the hotel staff, but the little that I had wasn't impressive. Upon check in, things started off great when the attendant asked where we preferred our room be. He graciously granted our request with a room up high with a view -- and it was a view of the river and bridge, which is about the best available at this hotel (I wish he pointed out to me that some rooms were renovated and asked if I wanted one of those). From there it was a bit downhill. He told me that parking was $12.95/day. After I pointed out that I had a rate that included parking, he promptly corrected himself, and all was good. I have no issue with such a simple mistake, but less than a minute later, he was checking in a friend of mine who had the same rate that included parking, yet the attendant, like a robot, proceeded to state the cost of parking. My rate also included Internet, and unbeknownst to me, that attendant never provided me with the complimentary Internet code, resulting in me having to go to the front desk upon checkout to have the charges removed from the bill, which made checkout anything but speedy.
A friend of mine who was staying at the hotel at the same time was told, during the middle of the multi-night stay, that they had to change rooms as theirs was going to get remodeled. That's a real inconvenience, yet they weren't offered any compensation for it.
The public areas of the hotel aren't very inspiring. The front desk and actual lobby is on the street level. It's small and is what it is. Up a flight of stairs is the level with the bar, restaurant and some conference facilities, the center of which goes up some dozen floors as a giant atrium to this triangle-shaped hotel. There's a lot of potential here, but the changing colors of LED lights that flood it at night do little to capture that potential. There are a couple of old couches and chairs in this open space and one night I saw it used as a reception area for a conference (odd because it remains a public space simultaneously), but it could be the hub of activity and would be the perfect place for a Sheraton LINK center (with free WiFi and computers) combined with an open bar/lounge area serving drinks and food. Instead, the bar, MVP Grill, is a kind of small hole-in-the-wall off to the side, that seems small for a hotel this size, is uninviting, has no vibe to it and expensive drinks. I was shocked when the general manager's response to my survey stated that it was recently renovated. The GM also informed me that there's a LINK center on the second floor, but it must be stashed off to the side and not in the open, because I didn't notice it (and it isn't staffed; there's no bar; only drinks and snacks available by room service). When I was in the second floor public restroom, the old school drop ceiling was also very dated -- yeah, I'm nitpicking here, but it's relevant to illustrate just how badly the hotel needs some love, especially as a Sheraton.
On the plus side, JT's Sports Bar is a very short walk just around the corner from the hotel, and has good food and drinks (drinks cost about 40% less than at the hotel, and they are open until 2 a.m., whereas the bar at the hotel may be open as late as 1 a.m.). I felt safe enough walking within a few blocks of the hotel, but it feels a little sketchy at night, and locals advise not going too far.
Others complained about the parking. The one floor of parking beneath the hotel is a puzzle of sorts and it's pretty tight, if you're lucky to even find a space, but if not, there's another parking area -- a two level parking deck, across the street and connected by a crosswalk, so the parking situation isn't as grim as others make it sound. If you do park below the hotel, the elevator to the lobby is another example of much-needed upgrading. It looks more like what I'd expect from the elevator in a Quality Inn that was downgraded from being a Holiday Inn.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.