Alexandra and Jillian (Front Office Supervisors) welcomed me with genuine warmth and appreciation of my business for the MAAC Basketball Tournament this afternoon. Room 609 was clean and ready shortly after 2 p.m. It is a king bedded room that was recently renovated. The bathroom was very large and had brand new fixtures. This room feature brand new carpet, ottoman and lounge chair, a new flat screen television set, two brand new nature scene artworks, brand new modern orange table lamps, and a new desk area, chair, and new chest of drawers.
Am extremely impressed with both the immaculateness of the room and the personalized level of service by Alecandra, Jillian, and Thomas. Vincent was extremely helpful in helping me retrieve my luggage that I left at the hotel while touring the Basketball Hall of Fame.
This has been an outstanding stay, and I know that the Sheraton Monarch Place Hotel appreciates my business very much supporting the Niagara University Purple Eagles at the MAAC Basketball Tournament.
Many thanks to the entire Guest Services Team for exceeding my expectations!
- Official Description (provided by the hotel):
- Springfield's largest hotel, The Sheraton Springfield Monarch Place Hotel is conveniently located in the heart of the city, just minutes away from several of Springfield's attractions. ... more less
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- Also Known As:
- Sheraton Springfield At Monarch Place Hotel Springfield
- Sheraton Monarch Place
- Springfield Sheraton