We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Best stay in Springfield” 4 of 5 stars
Review of Springfield Marriott

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Springfield Marriott to your Saves list
Springfield Marriott
3.5 of 5 Hotel   |   2 Boland Way, Springfield, MA 01115   |  
Hotel website
  |  
Hotel deals
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
$25 Daily Credit
Ranked #3 of 5 Hotels in Springfield
Brattleboro, Vermont
Senior Contributor
44 reviews 44 reviews
7 hotel reviews
Reviews in 23 cities Reviews in 23 cities
13 helpful votes 13 helpful votes
“Best stay in Springfield”
4 of 5 stars Reviewed August 3, 2014

I would never think to stay in Springfield but because of a late night sporting event I needed a hotel room. The Marriott was great. Convenient location right off of 91. Despite overlooking the highway, my room on the 12th floor was completely quiet and had a nice vista of the Connecticut River. The staff was very helpful with parking, luggage and an early morning breakfast and departure. The room was large and the bed was more comfortable than mine at home. My only complaint was that the wifi was expensive and kept me from quickly checking in on some important emails. I feel in this day and age wifi should be free. Parking is $15 for the night but that is normal for a central city location. All in all, this is a convenient and quality hotel if Springfield is your destination.

Room Tip: You might want to ask for a high floor not facing the highway for extra quiet.
See more room tips
  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Micheline F, Manager at Springfield Marriott, responded to this review, August 5, 2014
Thank you so much for recently staying at our hotel in Springfield. I greatly appreciate all of your positive comments about our hotel products and services. I do very much understand your valuable feedback about WiFi service and fees. We do offer special rates with enhanced Wi-Fi Service should you decide to return for a future visit. Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

190 reviews from our community

Traveler rating
    42
    87
    41
    17
    3
See reviews for
51
26
10
62
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Spanish first
  • Any
English first
North Bergen, New Jersey
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 1, 2014

Good location...but rooms are old need renovation... bathroom and bedroom need to be upgraded/refreshed...did not feel clean...way below other Marriott, Sheraton, Westin etc. Club Level was okay......

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Micheline F, Manager at Springfield Marriott, responded to this review, August 2, 2014
Dear Ji,
Thank you for staying at the Springfield Marriott. I am disapointed to hear that your hotel room cleanliness did not meet our standars, please rest assured that I have addressed this with appropriate housekeeping management. Also, thank you for your feedback regarding our room product and need for renovation, I will make sure to share your valuable feedback with our hotel leadership team. In future, should your travel plans bring you back to Springfield, I hope that you will give us another opportunity to be of service to you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bechtelsville, Pennsylvania, United States
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 29, 2014 via mobile

The hotel room was fine for this visit. The issue we had was with the pool. You could barely see the bottom of the pool the water was so cloudy.

The parking garage roof is very low, we had a yukon, we fit, but just barely.

Location was very convenient for the Basketball Hall of Fame.

Stayed July 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Micheline F, Manager at Springfield Marriott, responded to this review, July 31, 2014
Dear Rod,
Thank you very much for staying at the Springfield Marriott. Please rest assured that our engineering manager has followed up on the comments that you provided regarding the pool, your feedback is very valuable and appreciated. Our hotel does not own nor manage the garage that we are attached to, although we have discounted rates arranged with them for our hotel guests. The infrastracture of the garage allows for height restriction vehicles that are up to 6'4", there are a couple of other lots in the immediate area that can accomodate oversized vehicles. Thank you again for your business and we hope that you will visit us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 28, 2014

Very clean room, including the bathroom. There is wi-fi available in the room, for a fee. There's a restaurant just off from the lobby. A large parking garage gives you quick access to the rooms, but again there is a fee for parking. We didn't hear any noise from neighbors rooms or in the hallway. And at check-in the receptionist was very respectful and friendly.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Micheline F, Manager at Springfield Marriott, responded to this review, July 29, 2014
Thank you for selecting to stay at the Springfield Marriott. I appreciate your positive comments about our hotel products, services and amenities offered. As we are located in downtown Springfield, our hotel does not own or manage the garage facility. However we have negotiated discounted parking rates extended to all of our guests. Thank you once again for your valuable feedback and I hope that you will choose to stay with us again soon!

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Medford
1 review
1 of 5 stars Reviewed July 20, 2014 via mobile

Let me start off by staying I travel to Springfield for work every month for business. I am a regular at the Sheraton across the street, but decided to give the marriott a try. I stayed at this marriott 3 weeks ago, as well as this weekend. My first stay wasnt paticularly miserable, but this weekend was awful. First off, the staff were on duty were horrible and far from friendly. We got a room in which the bathroom was half the size of a standard broom closet. I had also seen bigger tvs in homeless shelters. Upon arrival, no robe was present in my room. I called 3 different times requesting one yet never recieved it. Upon stopping by the desk to see what was going on, I was informed that only ONE robe was given to rooms on the concierge level, and none to standard rooms. So esentially, even if you pay close to 300 dollars for a room in the middle of nowhere, you are only provided one robe. Im pretty sure the red roof inn gives you robes in standard rooms. Next, we decided to order room service which was clearly a big mistake. We ordered a greek steak salad, only to find out there is no steak left in the whole hotel. Next, we recieved a skunked beer, and an espresso martini that was not an espresso martini by any means. The best part was, instead of the ice cream sundae we ordered, they sent us a small container of vanilla ice cream....some sundae. We ate at Champions two times, and our meal was butchered both times. The first time our request for fried chicken in a wrap was ignored and we got grilled chicken, and then the nachos we requested cheese only came fully loaded.

Do yourself a favor....STAY AT THE SHERATON!! Its directly across the street, about half the price, and the architecture is fantastic. The food is very very good, and the staff is beyond friendly. I have stayed there about 30 times, and only had one bad experience involving a room that was not renovated. The problem was quickly adresed and taken care of. I have stayed at many luxury hotels in my life, and the sheraton is up there with my favorites. Marriott, one of my least favorites. All things considered, probably the worst.

  • Stayed July 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill H, General Manager at Springfield Marriott, responded to this review, July 22, 2014
Dear Chris,

Thank you for choosing the Springfield Marriott for your most recent business trip. I was disappointed to see the low scores and specific comments regarding your stay. Please accept my sincere apologies for any inconvenience you experienced while staying with us. Please be assured that the service and food quality issues mentioned will be share with the proper department managers. I have asked that they evaluate the menu items ordered, compare to our standards and retrain as needed. I thank you for your time and constructive feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bridgeport, Connecticut
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 20, 2014

This hotel was great from a good comfy bed, to a delicious menu, to a little store and arcade, well that was when i went year or two ago but best place to stay in the springfield area, but some rooms didn't have that great if a view but it was fine to me.

Stayed September 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill H, General Manager at Springfield Marriott, responded to this review, July 22, 2014
Thank you for staying with us and for your review on Tripadvisor. I appreciate your positive comments about the hotel and food offerings. Unfortunately, the arcade within Tower Square has closed since your last visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, South Carolina
Top Contributor
143 reviews 143 reviews
58 hotel reviews
Reviews in 65 cities Reviews in 65 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed June 21, 2014

Just stayed one night for an event in the area. Check in and out was excellent - super nice staff. Parking was in a connected parking garage - walked right into Marriott property from parking area so no big deal. Also adjacent to a food court/mall type of area. We ate at Champions Sports Bar - great food & excellent service. There was a Dunkin Donuts and Green Mountain Coffee in that immediate area, so coffee was covered. Nice room, great bed. I would recommend if downtown Springfield is where you need to be.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill H, General Manager at Springfield Marriott, responded to this review, June 24, 2014
Dear Karen,

I enjoyed reading your recap of your visit to Springfield. Convenient parking, two restaurants and our overall location to many attractions are some on the many benefits the Springfield Marriott offers. I was happy to see check-in and out was smooth and our staff were friendly. We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Springfield Marriott? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Springfield Marriott

Address: 2 Boland Way, Springfield, MA 01115
Location: United States > Massachusetts > Springfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Springfield Marriott 3.5*
Number of rooms: 262
Official Description (provided by the hotel):
The Springfield Marriott hotel, near I-91 and I-90, is ideal for family vacations, business trips, and leisure travel. This Springfield, MA hotel is located near the Basketball Hall of Fame, Six Flags New England, the Dr. Seuss Memorial, the MassMutual Center, and other attractions. As the premier downtown Springfield, MA hotel, the Springfield Marriott offers 11,000 sq ft of newly renovated meeting space that is perfect for business, weddings, and social events of any size. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Travelocity, Priceline, Despegar.com, Odigeo, Marriott, Expedia, Hotels.com and Tingo so you can book your Springfield Marriott reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Marriott Springfield Hotel Springfield

Owners: What's your side of the story?

If you own or manage Springfield Marriott, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.