Let me start off by staying I travel to Springfield for work every month for business. I am a regular at the Sheraton across the street, but decided to give the marriott a try. I stayed at this marriott 3 weeks ago, as well as this weekend. My first stay wasnt paticularly miserable, but this weekend was awful. First off, the staff were on duty were horrible and far from friendly. We got a room in which the bathroom was half the size of a standard broom closet. I had also seen bigger tvs in homeless shelters. Upon arrival, no robe was present in my room. I called 3 different times requesting one yet never recieved it. Upon stopping by the desk to see what was going on, I was informed that only ONE robe was given to rooms on the concierge level, and none to standard rooms. So esentially, even if you pay close to 300 dollars for a room in the middle of nowhere, you are only provided one robe. Im pretty sure the red roof inn gives you robes in standard rooms. Next, we decided to order room service which was clearly a big mistake. We ordered a greek steak salad, only to find out there is no steak left in the whole hotel. Next, we recieved a skunked beer, and an espresso martini that was not an espresso martini by any means. The best part was, instead of the ice cream sundae we ordered, they sent us a small container of vanilla ice cream....some sundae. We ate at Champions two times, and our meal was butchered both times. The first time our request for fried chicken in a wrap was ignored and we got grilled chicken, and then the nachos we requested cheese only came fully loaded.
Do yourself a favor....STAY AT THE SHERATON!! Its directly across the street, about half the price, and the architecture is fantastic. The food is very very good, and the staff is beyond friendly. I have stayed there about 30 times, and only had one bad experience involving a room that was not renovated. The problem was quickly adresed and taken care of. I have stayed at many luxury hotels in my life, and the sheraton is up there with my favorites. Marriott, one of my least favorites. All things considered, probably the worst.
- Official Description (provided by the hotel):
- The Springfield Marriott hotel, near I-91 and I-90, is ideal for family vacations, business trips, and leisure travel. This Springfield, MA hotel is located near the Basketball Hall of Fame, Six Flags New England, the Dr. Seuss Memorial, the MassMutual Center, and other attractions. As the premier downtown Springfield, MA hotel, the Springfield Marriott offers 11,000 sq ft of newly renovated meeting space that is perfect for business, weddings, and social events of any size. ... more less
- Reservation Options:
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- Also Known As:
- Marriott Springfield Hotel Springfield