As a long time Marriott customer, I must say I was disappointed in my recent stay at the Springfield Marriott. Perhaps I've gotten spoiled by the consistently good hotel experience I receive at Marriott properties. Let me start out by saying the staff from check in to check out were friendly, helpful and very capable at their tasks. However, I found the rooms very small and quite frankly, not very functional. A chair was crammed in one corner, a desk in the other with a big Armoire in the center. A small table was just there. There was no room for our roller boards so we had to leave them in the middle of the room and move them to a corner so we wouldn't step into them at night. Since we were there for one night, we weren't about to unpack. Bathroom was also very small. On arrival, we found the condiments (soaps and shampoo) missing. A call to the front desk took care of that promptly. After dinner, we returned to find our TV had no power. Again, a call got the engineer to our room PDQ to discover the power cord wasn't fully plugged in to the back of the set. A constant problem, I'm told. Internet service was slow and spotty and if I were paying for it, I would have been quite annoyed. The room itself was clean although a bit dated but i understand you can't be in a brand new room every night. I also understand city hotels tend to have small rooms but the layout and the size of the furniture has to fit in order to be functional. Even the concierge lounge was tight. The staff up there worked double time to keep things moving along.
While these are small issues, it is not what we expect at a Marriott. As mentioned earlier, we are spoiled.
- Official Description (provided by the hotel):
- The Springfield Marriott hotel, near I-91 and I-90, is ideal for family vacations, business trips, and leisure travel. This Springfield, MA hotel is located near the Basketball Hall of Fame, Six Flags New England, the Dr. Seuss Memorial, the MassMutual Center, and other attractions. As the premier downtown Springfield, MA hotel, the Springfield Marriott offers 11,000 sq ft of newly renovated meeting space that is perfect for business, weddings, and social events of any size. ... more less
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- Also Known As:
- Marriott Springfield Hotel Springfield