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“rooms are nicer than the lobby would suggest” 3 of 5 stars
Review of Springfield Marriott

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Springfield Marriott
3.5 of 5 Hotel   |   2 Boland Way, Springfield, MA 01115   |  
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Ranked #3 of 5 hotels in Springfield
Mssachusetts
Top Contributor
66 reviews 66 reviews
21 hotel reviews
Reviews in 34 cities Reviews in 34 cities
22 helpful votes 22 helpful votes
“rooms are nicer than the lobby would suggest”
3 of 5 stars Reviewed October 30, 2013

Stayed here this summer when in Western Mass for a concert. Stayed with a free night certificate - probably wouldn't have paid full price. Somewhat annoying to pay for parking, but the room was very nice and spacious. In the morning the hotel restaurant was a bit chaotic and hard to get service. Since all we wanted was coffee we gave up and went to Dunkin' Donuts.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill H, General Manager at Springfield Marriott, responded to this review, November 4, 2013
Thanks for staying with us this past summer. I was pleased to read that you found our rooms to be spacious and well appointed. It sounds like the restaurant was very busy on the morning of your departure and was pleased that you found another option within Tower Square which is connected to the hotel.
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172 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Any
English first
Hartland, Vermont
Top Contributor
51 reviews 51 reviews
37 hotel reviews
Reviews in 35 cities Reviews in 35 cities
135 helpful votes 135 helpful votes
5 of 5 stars Reviewed October 27, 2013

Her Ladyship and I frequently stay in hotels -- and we can be quite critical. (Some would say hypercritical.)

At the last minute we decided to have the Eastern States Exposition (Big E) experience, and I could only find a room at the Marriott. This hotel looks drab and uninteresting -- both on its website and as we've driven past it on the I91. I made our reservation with a "don't-expect-much-but-it's-only-one-night" feeling.

Instead we were completely surprised by the hospitality of the staff -- and our dinner was surprisingly good as well . . .

Before arrival I'd read on TripAdvisor that the hotel didn't own the parking garage and there was no valet parking. I dropped Her Ladyship off at the front door and the bellman gave me clear instructions on how to find the hotel's dedicated entrance inside the parking garage. But then he did something completely unexpected: he gave me a photograph of the door I needed to locate when parking the car. What a clever idea. I found the magical portal without difficulty, and parked about 15 feet away.

Our room was fine -- in a Marriott sort of way -- and had a nice view over the I91 to the Connecticut River.

We went to dinner in the hotel's sports bar. Not something we normally do, but it was convenient. Our food was excellent, and the service was exceptionally friendly.

When we got up the next morning I asked Her Ladyship if she wanted a latte. She responded by saying "they won't know how to make one." Being more optimistic, I pressed a button on the 'phone and spoke with the most cheery, helpful lady. Not only could they make a latte -- but they could make one exactly the way Her Ladyship preferred. And they did. Even the gentleman who delivered it to the room was friendly.

The hotel voice (I'm sorry I didn't get her name -- because I really should give her credit here) gave me hints about what to see and do at the Big E, and was charming.

I once read a story of the Managing Director of an airline (I think it was SAS) and a wake-up call he'd received in a hotel. He'd expected one of those awful automated calls, but instead a cheerful, human voice was on the phone. She gave him the weather forecast and commiserated about his having to check out and fly back to the cold. He said this friendly touch made him want to stay at that hotel again -- simply because of the friendly attitude and human touch of the wake-up call. He wanted SAS staff to understand that small, friendly gestures make folks return.

Congratulations to the staff -- and management -- of this Marriott. We were pleasantly surprised to find world-class customer service in, of all places, Springfield, Massachusetts.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill H, General Manager at Springfield Marriott, responded to this review, November 4, 2013
Thank you for taking the time to write a review on TripAdvisor. I am so glad you decided to stay with us while visiting the Big E. I appreciate your positive comments about the hospitality of our staff and overall dining experience in our Champions Sports Bar. Please be assured that I will share your feedback with my team. We hope to see you next year as well.
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Vermont
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 18, 2013

The only positive thing that I can say about this hotel is that the food was fairly decent. Otherwise: not so much! The staff gave my sweetie bad directions to the hotel, and when he called to get clarification, the woman at the desk actually laughed at him. It's completely unclear what part of the parking garage to use to access the hotel. I'm a seasoned traveler; I don't appreciate wasting half an hour simply to figure out how to get to the hotel lobby! The room itself was barely adequate: small, with an air conditioner that did not respond to the thermostat (we FROZE!), and with very loud traffic noise all night--it sounded as though the hotel was in the median strip of the interstate.

Room Tip: If you HAVE to stay here--and I don't recommend it--ask for a room that's screened from inte...
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  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill H, Manager at Springfield Marriott, responded to this review, October 24, 2013
I was disappointed to read of your overall experience at our hotel. Please accept my apologies for the inconvenience you experienced with incorrect directions and the reaction from our staff. I appreciate that your time is valuable and that we did not get your stay off to a good start. Please be assured that I will share your feedback with our time to avoid sure issues in the future.
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Manchester, NH
Senior Contributor
47 reviews 47 reviews
20 hotel reviews
Reviews in 33 cities Reviews in 33 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 17, 2013

I recently attended a wedding here and the site is gorgeous. I did not stay overnight but visited the property for a few hours in the banquet hall. We did have ther wedding guests that stayed overnight and said their rooms were great. The property is gorgeous. The lobby is spacious and beautifully laid out. The hall was very pretty and did offer a bar. It wasnt huge, but could accomodate probably 125ppl or so. The wait staff was all polite, professional and helpful. The coolest part of this property to me was the backyard courtyard. It was Gorgeous!! There was a balcony, gazebo, tables, plenty of room to casually spend time outside, and a fire pit at night. The location of the hotel is right off the highway and close to many food options.

  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill H, Manager at Springfield Marriott, responded to this review, October 24, 2013
Thank you for your feedback on TripAdvisor. I was pleased to read your comments about our catering facilities and staff service. I agree with your observations on the outdoor space. It’s a unique area for a downtown hotel and offers many options.
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Waterford, Michigan, United States
Top Contributor
74 reviews 74 reviews
34 hotel reviews
Reviews in 45 cities Reviews in 45 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed October 3, 2013 via mobile

The staff here is very friendly especially the afternoon bellman, Jeff. He is one the best in helping with everything from luggage to getting an early morning cab to the airport. The meeting staff here is good but I have experienced better. The internet in the hotel is the worst of any hotel I have stayed at in the last year. They said they are fixing it but who knows.

Stayed October 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill H, General Manager at Springfield Marriott, responded to this review, October 7, 2013
Thank you for your feedback on TripAdvisor. I appreciate your comments about our friendly staff and the service provided by Jeff from our bellstaff. I am sorry for the interent issues you experienced and you did hear correctly. We will be replacing our internet system in the entire building starting on 10/28. We will have a totally wireless solution for all guest rooms, meeting space and public space. I estimate the install to take about 4-5 weeks with the end result being faster speed, improved connectivity and stability of the system. Thanks for staying with us.
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Colorado
Top Contributor
86 reviews 86 reviews
36 hotel reviews
Reviews in 35 cities Reviews in 35 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed September 28, 2013

Needed a one night stay in Springfield, and selected this from Tripadvisor ratings. Convenient from Bradley International and I-91. Room (7th floor) was clean, and quiet (non-river facing) once I figured out how to adjust the temp system. Room is cozy. Bath is small. Wouldn't recommend for a long stay. I would have considered this a better value if parking and internet were included. Staff were very helpful. I arrived after midnight, and left early morning, so my experience (and rating) is limited to the checkin, parking garage, and room.

Room Tip: I tried a room on the 8th floor first, and then changed to the 7th, because of A/C noise. Both were...
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  • Stayed September 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill H, General Manager at Springfield Marriott, responded to this review, October 1, 2013
Thank you for your feedback on Trip Advisor. I was please to read that your rom was clean, quiet and staff was helpful. I know it was a short stay and perhaps the next time you visit you can enjoy all the hotel and city of Springfield has to offer.
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New York
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 25, 2013

Stayed at this Marriott for visiting the Big E festival with friends. Got sick and needed some medicine, the front desk person (Viktorya) was extremely helpful in tracking down an open 24 hour pharmacy to get some medicine. I really appreciated her going the extra mile. Also food at the adjacent champions sports bar was fabulous. The rooms were comfortable and parking was easy. The only complaint was finding some long strands of mystery hair on the bed and in the bathroom which wasn't great but also wasn't the end of the world. Would definitely stay here again.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill H, General Manager at Springfield Marriott, responded to this review, October 1, 2013
Thank you for staying with us and providing feedback regarding your stay. I was pleased to read that a member of our front desk team assisted in finding a 24 hour pharmacy. I am sorry about the hair you found on your bed and will share this feedback with our housekeeping department. Happy to see you would definitely stay again when your travels bring you back to the Springfield area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Springfield Marriott

Address: 2 Boland Way, Springfield, MA 01115
Phone Number:
Location: United States > Massachusetts > Springfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 hotels in Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Springfield Marriott 3.5*
Official Description (provided by the hotel):
The Springfield Marriott hotel, near I-91 and I-90, is ideal for family vacations, business trips, and leisure travel. This Springfield, MA hotel is located near the Basketball Hall of Fame, Six Flags New England, the Dr. Seuss Memorial, the MassMutual Center, and other attractions. As the premier downtown Springfield, MA hotel, the Springfield Marriott offers 11,000 sq ft of newly renovated meeting space that is perfect for business, weddings, and social events of any size. ... more   less 
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Also Known As:
Marriott Springfield Hotel Springfield

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