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“Little over priced for location” 4 of 5 stars
Review of Springfield Marriott

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Springfield Marriott
3.5 of 5 Hotel   |   2 Boland Way, Springfield, MA 01115   |  
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Ranked #4 of 5 Hotels in Springfield
Naperville, Illinois
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
8 helpful votes 8 helpful votes
“Little over priced for location”
4 of 5 stars Reviewed July 31, 2013 via mobile

The hotel and staff are great and want to make sure needs are met. The hotel itself is showing its age and needs to redo the exterior. The rooms are updated and modern, but the bathrooms are extremely small. The parking garage is a pain in the rear, but when your land locked not much you can do. The unfortunate part (which is beyond the hotels control) is the neighborhood sucks. Total ghetto. For the location, I believe it is way over priced ($159 a night) but the problem is that there is limited areas to stay. Overall, nice hotel in a crappy neighborhood. The only reason why I stay here over other hotels is the staff

  • Stayed July 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill H, General Manager at Springfield Marriott, responded to this review, August 13, 2013
Thank you for staying with us. I appreciate your positive comments about our staff and constructive feedback regarding the bathroom size and parking arrangements at the hotel. I was happy to see that the staff is what keeps bringing you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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181 reviews from our community

Traveler rating
    39
    85
    38
    17
    2
See reviews for
47
25
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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English first
Boston
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 30, 2013

Great stay at a location very close to Six Flags New England.
Check-in was tough and they didn't have the typical 'Rewards' carpet - so it was a bit of a mad house trying to get the desk staffs attention. Took me more than 15 minutes to check-in. Overall stay was nice, we used the pool which was quite clean.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nymetfan
Top Contributor
66 reviews 66 reviews
30 hotel reviews
Reviews in 34 cities Reviews in 34 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed July 22, 2013

2 years ago I rated this an excellent hotel and the following is still true:
* Friendly staff , especially at the front desk
* Quiet, very comfortable and clean room. ( but getting a bit old looking)
* Nice Pub, reasonable prices



The negatives on my current visit.... Fitness room could use a few newer machines. It's now $15.00 a day to park the car.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maine, New York
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 15, 2013

I thoroughly enjoyed staying at this hotel the room was great. I could have melted in our King size bed it was amazingly comfortable. The location was great. I was however not impressed with the parking fees to park in their hotel parking lot and the charges for wifi and the fact that there is no continental breakfast. I would have been fine with the room being a little bit more expensive then having to pull out the extra money for all the extras. I was never told about the parking fees and felt that it was snuck in there. It was nice having the on site dining options. I would have given 5 stars had it not been for the extra charges.

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 10, 2013

This hotel didn't have valet parking, which I found very inconvenient and frustrating. There was a charge for room internet, which I don't understand why people charge for wifi anymore. Just up the rate of the room and provide it. I just kinda felt nickeled and dimed. The breakfast buffet was fine and the sports bar was nice for dinner/drinks without having to leave the location.

Stayed March 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westport
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 3, 2013 via mobile

I've stayed at this hotel a few times, but hadn't felt compelled to write a review until today.
Room:
Upon entry, the room was clean, inviting, and smelled fresh. (mildew smell is one of my major pet peeves) The room had a mini-fridge and a coffee maker, which I appreciate. The shower and toilet are separate from the sink/vanity which is great when two people are getting ready at the same time, and the shower has decent water pressure. Quick note: be sure to request a room OPPOSITE the highway side. It's much quieter.
Amenities I used:
The fitness room is adequate, with a good number of machines/equipment and the treadmills have TVs.
Service:
My husband's phone call to room service was, in his words, "extremely pleasant" and the woman who delivered the food was off-the-charts friendly and helpful. We were very pleased with our meals.
Parking:
There is a garage adjacent to the hotel which is very convenient. I believe there is also valet, if one desires.

In summary, this is a solid full-service Marriott for the business traveler.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado
Top Contributor
323 reviews 323 reviews
71 hotel reviews
Reviews in 108 cities Reviews in 108 cities
129 helpful votes 129 helpful votes
4 of 5 stars Reviewed June 24, 2013

I stayed here recently for business. The lobby is nice. The room was obviously older and in need of some updating. The older Marriott seems to have the smallest shower/toilet rooms. The room also smelled a little funky. The bed was comfy. Because this is in the city there is a parking garage attached which you can access with your room card. The fitness center is okay. It has some treadmills, bikes & elliptical. There are a couple weight machines. There was a traveler photo on this site for this hotel with a large fitness room-that is NOT at this hotel. Also, this was my first time to Springfield. I would not plan on leaving the hotel to walk around after dark. There were a lot of bums and not a lot of other people out and about. The CVS next to the hotel was not even open at 7pm. There are 2 restaurants in the hotel.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Springfield Marriott

Address: 2 Boland Way, Springfield, MA 01115
Phone Number:
Location: United States > Massachusetts > Springfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Springfield Marriott 3.5*
Official Description (provided by the hotel):
The Springfield Marriott hotel, near I-91 and I-90, is ideal for family vacations, business trips, and leisure travel. This Springfield, MA hotel is located near the Basketball Hall of Fame, Six Flags New England, the Dr. Seuss Memorial, the MassMutual Center, and other attractions. As the premier downtown Springfield, MA hotel, the Springfield Marriott offers 11,000 sq ft of newly renovated meeting space that is perfect for business, weddings, and social events of any size. ... more   less 
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Also Known As:
Marriott Springfield Hotel Springfield

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