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“Amazing Value with Fantastic New Rooms and Bathrooms - plus breakfast is included!” 5 of 5 stars
Review of La Quinta Inn & Suites Springfield

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La Quinta Inn & Suites Springfield
3.0 of 5 Hotel   |   100 Congress Street, Springfield, MA 01104   |  
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Ranked #3 of 7 Hotels in Springfield
A TripAdvisor Member
“Amazing Value with Fantastic New Rooms and Bathrooms - plus breakfast is included!”
5 of 5 stars Reviewed April 14, 2013

Based off of the low rate I knew I was paying (under $90) and the entrance as I drove up, I never expected that my room was going to be as updated, clean, comfortable, and modern as it was. Wow, this was a great hotel with really modern bedrooms and bathrooms. So much nicer than I had expected it would be and I'm thrilled that I got so lucky. I was in Springfield for a meeting downtown and it was just a short walk there so I saved a ton compared to others who stayed at one of the hotels they thought would be nicer because they cost more and were right at the downtown.

Count on my coming back another time.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

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296 reviews from our community

Traveler rating
    128
    122
    30
    8
    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Swedish first
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English first
New York City
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed April 13, 2013

La Quinta Inn is the latest incarnation of what was formerly the Holiday Inn.
It was better when it was the Holiday Inn!
At that time, they had a first-class restaurant and a cocktail lounge in the penthouse.
Now: all they have is breakfast. sad.
One improvement: they claim to have put fridges into all the rooms.
Avis rent-a-car is located in the lobby, which is convenient.
The hotel is within walking distance of the train station (Amtrak). However, the neighborhood is scary at night for walking. There is ample parking on the grounds.
Club XStatic is a short walk away, for those interested in that scene.
The penthouse has spectacular views of the city and Connecticut River Valley. The rest rooms there are open to the public.
One advantage: it's cheaper than the Sheraton or the Marriott!

Room Tip: Ask for a room with a fridge.
See more room tips
  • Stayed May 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William C, Guest Relations Manager at La Quinta Inn & Suites Springfield, responded to this review, April 16, 2013
Hello,
I think you are mistaken with regard the to the facts stated in your review. True, the hotel is no longer a Holiday Inn but it underwent a $5 million renovation in 2012 to become a La Quinta. Nor do we have a restaurant on the 12th floor; it has been closed for over two years and is now the 260 seat Mt Tom banquet room. We now serve the free hot breakfast in the new first floor breakfast area. We do have fridges and microwaves in our rooms as other reviews have already confirmed. Budget/Avis Car Rental has not been located in our lobby for almost one year, but it is in a separate area of the building and is only accessible through their independent entrance. We are located in a neighborhood that mostly consists of office buildings such as the Baystate Medical offices and the US Post Office; the areas you referenced are more than two blocks away from the hotel. Many families routinely walk from our hotel to the Mass Mutual Center, the Dr Seuss Museum, and to local restaurants such as Big Mamou's and Theodore's . We have an excellent safety record and have full time security at night to ensure our guests safety. And yes, we do offer more value than the Sheraton and Marriott. If you would like, we would be more than happy to give you a tour of the hotel so you can provide everyone with a more accurate review of our hotel. Thank you for your time
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newark, New Jersey
1 review
5 of 5 stars Reviewed April 8, 2013

This hotel must have just been remodeled. Can't rave enough about our stay. Rooms were clean, tidy and roomy. Hotels appearance inside and out, well kept and clean. Exercise room and pool area great, could use a hot tub.
Complimentary breakfast like no other, made to order waffles. Along with rotating hot breakfast choices.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northport, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 8, 2013

Went to this hotel to visit a nearby college. Located near highway but no noise issues at all. Clean and comfortable. Breakfast was typical fare but very well attended to. Everything was good. Courteous staff. Asked for additional pillows and blankets at 10pm and had them in 5 minutes. Basketball hall of fame located within minutes of hotel. We would return.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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NH
Level Contributor
51 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed April 8, 2013

Had to spend a couple nights in Springfield and picked this place to stay due to availability. The place was clean and staff was friendly. The room was a good size but the bathroom was small but clean and modern. The only negative issue we encountered was when we noticed the place was filled with very young girls and their families that were going to a CHEER LEADING competition. We would have ran out of the place right then and there if other hotels hadn’t been full. However, we didn’t encounter any problems till the second night. On that night the “girls” got a little rowdy running up and down the halls and shouting cheers etc. We called the front desk and were informed that they were aware of the problems and were correcting them as we spoke. Sure enough, the staff did just what they said they would do and the rest of the night was quiet. I guess if I had to say something negative about the place it would be that they could have put a little more soundproofing in the walls while building it but it is no worse and quite possibly better than a lot of hotels we have stayed in.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn & Suites Springfield

Address: 100 Congress Street, Springfield, MA 01104
Phone Number:
Location: United States > Massachusetts > Springfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3 star — La Quinta Inn & Suites Springfield 3*
Number of rooms: 182
Official Description (provided by the hotel):
La Quinta Inn & Suites Springfield Hotel, Massachusetts is the ideal location for family fun or a business excursion. Located at the junction of I-91 and I-291 in Downtown Springfield (the only hotel in downtown with free parking), guests are just minutes away from some of Western Massachusetts greatest claims to fame: Dr. Seuss Memorial Sculpture Garden, the Naismith Memorial Basketball Hall of Fame, and Six Flags New England. Not here for fun? We hope you'll find some time to enjoy and let loose. Smith & Wesson, MassMutual, Big Y, Hasbro and Friendly's corporate offices are just minutes from the hotel. A long day must be started on the right foot! Here at La Quinta Inn & Suites Springfield Hotel, we will treat you to our free Bright Side Breakfast that include hot fresh Belgian Waffles, each morning in our tranquil breakfast and lounge area. Prefer to burn a few calories before breakfast? We have just the place for you! Treat yourself to a dip in our pool or a quick cardio routine in our fitness center. No matter how you get your morning started, we will help you get the day going right.If you find yourself having to do some work while here, our 24-hour business center has a desktop computer, printer, and free high speed wireless Internet access is available throughout the hotel.Every day must end; so let it end on a high note. Grab dinner at one of our area's great restaurants, like Theodore's, 350 Grill or Uno's Chicago Grille, or snag a cocktail after work in our lounge. When you're done, retreat to your modern and comfortable guest room for some rest and relaxation.La Quinta Inn & Suites Springfield, MA will be in your dreams! Fresh breakfast, luxurious beds, and a great fun-filled location. What more could you want for your family vacation or business trip? ... more   less 
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