Stayed at this hotel the weekend of October 6th while visiting the Springfield area, and we are more than pleased with the outcome! This hotel has a great location right off of highway 91, downtown springfield, adjacent to the basketball hall of fame, and great restaurant options very close by. Also, not far from 6 flags new england and shopping at the holyoke mall. Right from the start this staff was very accommodating. Upon check-in the front desk manager couldnt find my reservation... this was because I accidently reserved a room at the wrong springfield hilton! Immediately he was very hospitable and called the other hotel, cancelled the reservation at no charge, and booked me a comparable room for the same rate I reserved (great deal!) AND on the top floor of the hotel. I was very pleased with this, something that could have been a huge headache was made into an easy fix and positive experience. He also gave us complimentary breakfast coupons (which I found out about from reading reviews on here, so thank you) Definitely ask about this, it is worth it! From there on our stay was great. The hotel lobby and main floor have been recently renovated, very appealing and beautiful. The room was a great size, not as updated as the lobby but still with granite counters and comfortable bed and large LCD tv. We decided to get take-out on our first night and the restaurant we went to forgot to give us utensils. I simply asked the front desk and they provided silverware at no charge :) The best part of our stay was the breakfast (served in the lobby restaurant from 6-10) which includes everything you can think of and more. Try the french toast and made-to-order omelet! 5 star breakfast experience. All the staff that we encountered during our stay had smiles on their faces and were very friendly.
Some things which could be improved is the outdated wallpaper borders and rugs in the rooms, and renovate the pool area (pool looked as though it had seen its day). But overall these were nothing in the grand scheme of our stay especially for the price. Great extras included the bath and body works soaps and shampoos, mini-fridge and microwave and very comfortable beds. I didnt get a chance to check out the fitness center but it looks very nice!
Overall, I cannot wait for our next visit! We will stay here again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.