I had a chance to revisit The Victorian Inn under the new management/chef/owner. He comes to the turnstile known as the Victorian Inn. Once a very nice "family" Inn and humble restaurant that has changed hands so many times as it has changed seasons. Now a new neon "OPEN" sign and big banner out front saying we are open half hung across the front fence of this once sucessful inn. Both signs that the ambiance of this location has left the building. We ventured in not to be too judgmental to see what the Victorian Inn brings now under the tutelage of Chef Marcus. First impression is the place is a ghost town on a summer evening Saturday night -- just two couples. We ordered a couple drinks, and considered ordering food until we witnessed the other couples long wait and ultimate dissatisfaction with the outcome of the food. The food looked uninspired and the plating was terrible. Overall, the service was slow, the staff were clueless/catatonic, and the kitchen seems to leave alot to be desired. That was enough for us to choose other dining plans.
A little time has passed since that fateful night, and went to the website to see what they are presently attempting to be. I was a bit taken back when they claimed to be The Tripadvisor rated number 1 which is blatently false in any present terms in regards to the Victorian Inn. I find no joy in calling out a place on what it supposedly stands for, but this edges on libelous claims given the service we and others have received. It also claims to be family owned for Twenty years, and in some respects that is true, but the family has been mostly hands off for many years. Not to mention it is claimed to be owned by the new chef. Like so many things at the Victorian Inn this is just another example of the mixed messages this place has been and still is today.
Best advice moving forward would be to focus on what was sucessful. A humble inn that stakes its claims on offering real food at a reasonable price, and it builds its name through hard work. That means thoughtful creative seasonal LOCAL food, attention to detail, and extensive staff training that empowers them with a thorough knowledge and goal of impeccable service. This doesn't mean you need to be the Inn at Little Washington, but it means you strive to be the very best at everything you do. Once you focus on these things you will regain your identity, and slowly regain the loyalty of the town and tourist as well.
- Official Description (provided by the hotel):
- The Victorian Inn is an elegantly remodeled Victorian home located in the heart of Luray. The Victorian Inn offers 3 elegant suites with king beds and Jacuzzi's for two. Guests may also choose to stay in The French Cottage which houses two oversized suites with kitchenettes, Jacuzzi's, and private decks. The French Cottage is located directly behind The Victorian Inn. Travelers may also enjoy one of our three Shenandoah River Escape Cabins located on the banks of the Shenandoah River. Each cabin has it's own unique personality and offers full kitchen amenities, Jacuzzi's or Hot Tubs (depending on cabin), onsite BBq grills, firepits perfect for roasting marshmallows, and much more. The Victorian Inn houses a restaurant that is independently operated with seasonal changing menus. ... more less