I found this hotel on Kayak.com. It had okay to decent reviews on Kayak and on Tripadvisor.com so I decided to book my labor day vacation here. Their website had beautiful pictures and was put together well. I was most pleased at how close of a distance this hotel to the entrance to Sequia National Park. We got a better deal calling the hotel direct versus booking a reservation thru Kayak.com. That was awesome. When we arrived, all the reviews that I read were far from the truth. I was not pleased at the appearence of this hotel. Their grass looked yellow and dry. Their office was located in room 11 because of a fire that happened more than a year ago destroyed their main check in office. It looked like the owners had no intentions in rebuilding their office again. Their dining area was room 10. The rooms smelled musty and had furnitures looked like they were bought from craigs list. The dresser had some with handles and some with missing handles. The TV were the big old school tube TV.
We checked in and dumped our stuff in our room and left to the park. We came back in the evening to discover our toilet was leaking and not flushing properly. When we would flush,the water would rise up to the rim of the bowl and then slowly drain down. It wouldn't flush so the toilet paper stayed till we had to fish it out to put it in the trash. We immediatly went to the office and a guy answered. We told him our toilet was not working and he told us he could not do anything till tomorrow morning. He gave us a plunger and extra towels and that was that.
We were furious! The plunger was not a solution to the toilet issue. It did not help at all nor could we stop the leaking. Besides we had traveled for hours to get here and to not be able to use the toilet was ruining our trip. I wouldn't have cared so much if the TV didn't work or the AC was broken or if lights could not turn on but to have a broken toilet could not be tolorated. In the morning we spoke to the owner and he said he could fix it and although there was no vacancy he would switch rooms for us, however he would not comensate more than that. He insisted that we let his employee in our room while we go hiking and it would be fixed. I didn't like the idea of strangers being in my room with my personal items so we decline and told him to fix it when we come back. He was not pleased that my request was not convienct to him and his worker. We asked for partial refund on the room due the inconvience and the lazyness of his employee but argued with us that it was our fault for not notifying him sooner of the situation. FIRST- we did notify his employee when we first learned about the problem. Beside we didn't have to use the bathrooom till we came back later in the night after coming back from the park. Beside him arguing with us in front of other guest, he demanded that we stop eating our breakfast to show us that our toilet was indeed broken. How dare he accuse of lying. I have never been treated so badly for something that was not our fault.
In the end, we decided to leave this terrible hotel and pay more money and stay elsewhere. It was a has a hassle moving all our stuff and took time away from our trip but I couldn't bare the idea staying at such a crummy hotel and give my business to an owner who did not value his customers.
- Also Known As:
- Western Holiday Lodge Three Rivers Hotel
- Western Holiday Lodge 3 Rivers
- Western Holiday Lodge Three Rivers Hotel Three Rivers
- Western Holiday Three Rivers
- Western Holiday Hotel Three Rivers
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