We made a reservation for a three-night stay for Feb. 17-20. When checking in, I mentioned I wanted to change to a 2-night stay with an option to stay the third night. The owner told me this was not acceptable as there was a 72-hour cancellation perod! Nowhere on my reservation
guarantee was this mentioned, and nowhere in the office was this posted. I looked in the Best Value Inn directory and again, this is not stipulated. I fully intend to file a dispute with America's Best Value Inn and with my credit card company. There were plenty of empty rooms all weekend long, so this was not a question of "being booked."
Also, on my reservations guarantee, it stipulated that, since I was a Value Club member, I would receive an automatic upgrade upon arrival. This did not happen. i thought perhaps it was a question of the property being booked, but most of the units were empty.
On the positive side, the owners moved us to another room when our neighbors started to smoke marijuana. The facilities are good, but things like bathtub fixtures, heaters (noisy) and mattresses (lumpy) could use replacement. The continental breakfast is OK, and the peace and quiet afforded is wonderful. The owners are very helpful and make you feel at home.