On the night that we arrived, they were out of chips and salsa...what?!? With deep disappointment engulfing me, I asked my wife, "How can a Mexican restaurant run out of chips and salsa?" She quickly ordered half a carafe of wine thinking that would appease me until the food arrived. It would have, had the food (two tacos and an enchilada with rice and beans) not appeared until 1 hour and 15 minutes later. My two tacos arrived with rice and beans, which I assumed was comped since we waited until 10 p.m. to eat. When the bill came, I noticed that I was charged for a combination plate. That was not going to fly. I requested to speak with the manager, who refused to attend to us.She simply kept running our poor waitress back and forth over the course of 10 minutes to tell me that I shouldn't have eaten the rice and beans. Finally, the manager came to the table with a poor attitude and proceeded to challenge me about not sending the plate back, because it had rice and beans on it. She displayed zero grace and humility. Any manager with half a skill set, would have visited each table and prepared the diners for the obscene wait time. In addition,she would not have tried to belittle the waitress (who wrote the order down wrong- understandable for as hard as she was being worked) and the customer over a scoop of rice and beans. After much back and forth deliberation and a moment of silence where you literally could hear crickets chirping, she told the sweet mortified waitress to discount the ticket, turned, and walked away without saying another word. I would like to add that our waitress was great. In fact, she should be the manager!
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