My family and I booked 2 rooms with 2 queen beds each at this motel. We were given an adjoining rooms which was nice and fun. I was pleasantly surprised at how big, clean and updated the rooms were. There was a microwave, pretty good size refrigerator, coffee maker, free wifi and plenty of towels. The bed and pillows were clean and comfortable. The beathroom was updated and clean as well. Parking was never a problem. Our room was located at the back away from the streets so we did not experience any noise problem. The front desk, housekeeping staff and security were very pleasant. Speaking of security, they had security guards that walks around the premises at night. It's actually nice and we feel secured but it just makes me wonder if there were some reasons to hire security in that area. I also noticed the extra locks and security bar on the glass sliding door in our rooms. Intriguing. Anyway, there was not a single time where we felt unsafe or threatened during our stay.
Our stay included breakfast. I like that the window to get breakfast is from 7am-10am. We were able to sleep in and not rush in the morning. The breakfast place was never crowded when we were there. The restaurant staff were very friendly and efficient. Aside from the usual continental breakfast, you can order 3 different types of plate that incude pre-cooked scrambled eggs, bacon or french toast. I had the scrambled eggs and french toast for two days and it was good. They also had other healthier food like oat meal, cereal and fresh fruits. Their coffee was good too.
Although I did not get to use their pool and hot tub, I checked it out and it looks nice and clean.
The only complain I have is the airconditioner/ heater. It was a bit loud. Not too much but loud enough to bother me. I hope the hotel does something about that. Also, the outside premises are not very nice. I hope they improve the facade of the building.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
According to the FBI, as well as national surveys, Thousand Oaks consistently ranks in the Top 10 Safest Large Cities in America with several years ranked as the #1 Safest Large City in America. Therefore, our concern is less with security from crimes but security for safety and housekeeping. The security officers are rarely called upon, and usually it's to assist the Front Desk in delivering towels or toiletries to guest rooms.
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The sliding doors are original, from the '60s, when the door was on the outside. Therefore, the security bar is in place to prevent people (usually locked out guests) from trying to lift the sliding door off its tracks to enter the room. We are currently in the process of replacing the sliding doors with newer, double-paned, soundproof glass, which will further reduce noise, as well as eliminate the need for the security bar.
I'm glad you enjoyed our breakfast. Although the cooked items are pre-cooked, they are all freshly prepared each morning. Since you did not mention the tapas restaurant, I hope you have an opportunity on your next visit to try our critically acclaimed and award-winning tapas restaurant, and at that time, I look forward to your feedback on our new fascade.
This month we begin construction on a facelift for the front of the building, as well as construction of a new driveway and plaza in front of the hotel. New lighting, landscaping, and balconies will complete the transformation of the exterior.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.