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“Clean, Comfy & Great Customer Service” 4 of 5 stars
Review of Courtyard by Marriott Thousand Oaks

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Courtyard by Marriott Thousand Oaks
3.0 of 5 Hotel   |   1710 Newbury Road, Thousand Oaks, CA 91320   |  
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Ranked #2 of 9 Hotels in Thousand Oaks
Sacramento, California
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Clean, Comfy & Great Customer Service”
4 of 5 stars Reviewed May 29, 2014

I have actually stayed at this hotel several times. The staff have always been friendly. The room is a nice size and clean. There is a restaurant & bar on site - but they have limited hours (wish they were open longer & more days - reason I gave very good rating instead of higher). This is a comfortable hotel & good value. I would highly recommend it.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaParrish, General Manager at Courtyard by Marriott Thousand Oaks, responded to this review, June 2, 2014
Thank you for the nice review about our Thousand Oaks hotel. Our team at the Thousand Oaks Courtyard truly takes pleasure in providing excellent customer service. We are so happy that you enjoyed the restaurant. I know the hours are limited, but we have many items for sale in our 24 hour market and several full service restaurants within walking distance right outside the hotel. Our staff really enjoys these great reviews.

We look forward to seeing you on your next visit to Thousand Oaks.
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155 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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English first
San Francisco, California
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 19, 2014

We arrived around 9pm on a Friday night and we easily found parking in the row nearest the hotel entrance. Staff was friendly upon check-in. As requested in our online reservation from the hotel's website, we got a quiet room away from the elevator on the third floor. The room was clean and of a comfortable size. We had no trouble with the complimentary wifi even though we were kind of at the end of the building.

We wished there were some more TV channels. The blankets on the beds were thin, but that was all right since we could adjust the room temperature.

Overall, our one-night stay at the hotel was very comfortable and we were satisfied with the affordable price for this level of quality.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaParrish, General Manager at Courtyard by Marriott Thousand Oaks, responded to this review, May 20, 2014
Thank you for taking the time to tell the community about your AWESOME stay at our hotel recently. We constantly strive to WOW our guests and it seems that our staff did a great job of exceeding your expectations. We look forward to seeing you again when you have the opportunity to return to Thousand Oaks.
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Portland, Oregon
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 17, 2014

Large clean room. Attractive decor. Comfortable bed and linens. Predictable Marriott quality. Staff was very friendly. I agree with another review...night lighting could be better and brighter. We enjoyed this location for proximity to the Pickles Deli, a short walk away.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaParrish, General Manager at Courtyard by Marriott Thousand Oaks, responded to this review, May 20, 2014
We are delighted to have received such a positive review from you on TripAdvisor. Our team is committed to providing the best service and accommodations in Thousand Oaks. Thank you for the TERRIFIC review about our Thousand Oaks hotel. Our team at the Thousand Oaks Courtyard truly takes pleasure in providing excellent customer service and reading these awesome reviews.
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 1, 2014

Last August 2013, we stayed at this hotel and loved it. The rooms were very nice and clean. The staff was very friendly and wonderful. We went to the pool our first night and saw something at the bottom of the pool that looked foul. Adrianna immediately came out to take out the "offending" item. It ended up just being a decomposing leaf, but she responded so nicely and quickly. At that moment our issue was the most important thing on her plate. She and the rest of the staff were great the rest of the time. Thanks for a great stay!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaParrish, General Manager at Courtyard by Marriott Thousand Oaks, responded to this review, May 20, 2014
We are delighted to have received such a positive review from you on TripAdvisor. Our team is committed to providing the best service and accommodations in Thousand Oaks. Thank you for the TERRIFIC review about our Thousand Oaks hotel. Our team at the Thousand Oaks Courtyard truly takes pleasure in providing excellent customer service and reading these awesome reviews. I am so happy we were able to assist you with dining recommendations and during your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed April 23, 2014

Our family stayed at this hotel for a family function. We had 6 separate reservations and the staff put us all together on the same floor and rooms next to each other, this was something that we all appreciated. The staff was wonderful, hotel and rooms are very clean.
We will be staying here in the future when we are in this area.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaParrish, General Manager at Courtyard by Marriott Thousand Oaks, responded to this review, May 20, 2014
Thank you for the TERRIFIC review about our Thousand Oaks hotel. Our team at the Thousand Oaks Courtyard truly takes pleasure in providing excellent customer service and reading these awesome reviews.

We look forward to seeing you on your next visit to Thousand Oaks.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 18, 2014

Attractive hotel, courteous and helpful staff, but cannot recommend the rooms. The receptionist was very helpful in accommodating us after I had made a mistake in our reservation. Other staff were helpful in responding to our room complaints. However, the rooms are designed poorly and we were immediately disappointed.
1) The lighting is terrible. No entry light - so when you walk in, you can only turn on a tiny task light over the bar. The room remains dark until you turn on, by hand, every lamp in the room. Even then, dark.
2) Our first room was so awkward we declined it. The king bed faced out the window with the TV off to the right, hard to see at all and it felt strange. We were moved a couple of times, into a double queen (just my wife and I). Again, the lighting is bad, the bathroom is poorly designed.
(again, little things - you had to remove the toilet tissue to retrieve the extra roll, and.. no fan in the bathroom). Finally, that room had cleanliness issues and we had to have staff take care of them.
3) The desk?TV are together so you can't use both very well. Also, no suitcase bench - so the suitcase sits on the floor.

The only reason it's worth noting all these details is that the Hampton Inn, where we usually stay in Thousand Oaks, offers a better room, better designed, and a free breakfast. I recommend staying that Hampton Inn. (We moved and I'm writing from here now)

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaParrish, General Manager at Courtyard by Marriott Thousand Oaks, responded to this review, April 21, 2014
I want to thank you for taking the time to review our hotel and as much as I appreciate the honesty, I certainly wish your experience was better. What you experienced is not typical of the type of service in which we pride ourselves. Our hotel Guest Satisfaction Scores are consistently in the 10% of Courtyards in the US. Needless to say, you caught us on a day we were not at our best, and that is never ok. We clearly have some training opportunities before us. If you would like to call me directly at 805-499-3900 I would be happy to discuss this further. I do hope to have the opportunity to welcome you back and give you the experience you expect from a Marriott hotel.
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San Francisco, California
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 14, 2014

For the past 20+ years, my family has stayed at a nearby hotel every year for a family event that is held in-town. Over the years, this mentioned hotel has slowly declined. For the past 3 years, we've been looking for a replacement hotel to meet our needs.

I can honestly say we've found a new hotel we all loved. From the moment we checked-in, the staff was friendly, efficient, and helpful. We were even recommended a great sushi restaurant around the corner that was fantastic.

The rooms are well-appointed, and clean. As long as the hotel keeps up their fantastic service, and the rooms stay modern to the times....our family will be reserving rooms here for years to come.

I highly recommend this hotel to anyone looking for a stay in the Thousand Oaks area.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaParrish, General Manager at Courtyard by Marriott Thousand Oaks, responded to this review, April 16, 2014
We are delighted to have received such a positive review from you on TripAdvisor. Our team is committed to providing the best service and accommodations in Thousand Oaks. Thank you for the TERRIFIC review about our Thousand Oaks hotel. Our team at the Thousand Oaks Courtyard truly takes pleasure in providing excellent customer service and reading these awesome reviews. I am so happy we were able to assist you with dining recommendations and during your stay.

Please contact our Sales Team next time your family is in the area and we may help you with a group block or anything else you may need while in Thousand Oaks. Thank you again, we really do appreciate the positive feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Thousand Oaks

Address: 1710 Newbury Road, Thousand Oaks, CA 91320
Location: United States > California > Thousand Oaks
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Thousand Oaks
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Thousand Oaks 3*
Official Description (provided by the hotel):
Located in Thousand Oaks California, the new Courtyard Marriott Thousand Oaks is l mile from Stagecoach Inn Museum and within a few miles of Thousand Oaks Civic Arts Plaza, Ronald Reagan Library, Camarillo Premium Outlets and the Strawberry Festival. Malibu Beach, Ventura Beach, Santa Monica Mountains and Channel Islands are all within 20 miles of the hotel. The Courtyard Cafe serves breakfast and dinner. Enjoy the outdoor pool or a beverage in the Courtyard Lounge. ... more   less 
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Also Known As:
Courtyard By Marriott Thousand Oaks Hotel Thousand Oaks
Courtyard By Marriott 1000 Oaks
Courtyard Thousand Oaks
Marriott Thousand Oaks
Thousand Oaks Courtyard
Thousand Oaks Marriott

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