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“Excellent very friendly staff” 5 of 5 stars
Review of Courtyard by Marriott Thousand Oaks

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Courtyard by Marriott Thousand Oaks
3.0 of 5 Hotel   |   1710 Newbury Road, Thousand Oaks, CA 91320   |  
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Special Offer
$20 Daily Credit
Ranked #2 of 9 Hotels in Thousand Oaks
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Excellent very friendly staff”
5 of 5 stars Reviewed October 19, 2013 via mobile

Nice and spacious rooms, hotel is well maintained, friendly and helpful staff at desk and in restaurant. Nice breakfast at a good price. A good variety of restaurants around the hotel at walking distance.
Free printing service in the business center next to free internet on multiple devices (when does it become a true free-wifi in every hotel?).
Value for money and recommended for a business traveller.

Stayed October 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaParrish, General Manager at Courtyard by Marriott Thousand Oaks, responded to this review, January 22, 2014
Thank you for the TERRIFIC review about our Thousand Oaks hotel. Our team at the Thousand Oaks Courtyard truly takes pleasure in providing excellent customer service and reading these awesome reviews.

We look forward to seeing you on your next visit to Thousand Oaks.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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160 reviews from our community

Traveler rating
    90
    51
    14
    2
    3
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53
38
11
33
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Los Altos, California
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 12, 2013 via mobile

Stayed there for one night in October this year. Very nice front desk. Pleasure to experience after a long drive from Nor Cal

Clean rooms, nice size (king with sofa bed)

Hot Breakfast buffet available. Pool open until 11!

Stayed October 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
uk
Senior Contributor
45 reviews 45 reviews
26 hotel reviews
Reviews in 33 cities Reviews in 33 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 11, 2013

Pretty easy to find just off the highway.....but far enough to mitigate any major noise
Efficient and friendly check in...
Had a room preference that was accommodated.....everything clean & tidy.....comfy beds, which were well earned coming off a long flight.
Couple of local dinner options & store near by.
More traditional courtyard breakfast set up which I much prefer to the cafe / self serve type remodels that have happened in many. Everything hot and tasty.
Only grumble....no coffee in the lobby as I took off for the day.
Very nice hotel that seems to be well run.

Room Tip: If you have a preference call them...if they've got..you'll get it.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Clarita, California
1 review
5 of 5 stars Reviewed September 30, 2013

We were here for a one night stay prior to surgery very early the next morning. We arrived late and were greeted by Janet, who was terrific the entire time. She helped get us situated into a nice room, and was very friendly throughout the entire check-in process. The next morning when we got back from surgery, she asked how things went and if there was anything she could help with. When I came back downstairs to start loading up the car (after being offered a late check-out) Janet once again checked to see how things were going and took the time to ensure housekeeping did not kick us out of the room as we were still trying to get our things together to leave. I can't say enough great things about Janet's customer service skills and personality. The hotel general area was very clean, AC worked great, linens, towels, all provided. Breakfast was not included in the price though (not sure where I read that it was included). I am not sure what was going on that weekend but at one point after surgery (when trying to sneak a nap in) there was a bit of commotion outside of the building that we could hear pretty loudly. 24 fitness center definitely a plus for next time. Our TV couldn't be turned down under a certain level and was still a little loud for us. We will be staying here again for future visits!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Myers, Florida
Top Contributor
138 reviews 138 reviews
43 hotel reviews
Reviews in 47 cities Reviews in 47 cities
69 helpful votes 69 helpful votes
1 of 5 stars Reviewed September 22, 2013

I was publicly insulted, threatened, and humiliated by the breakfast staff. The reason? I changed my egg order. The manager did try to make it better and I was not charged for the night. But to be threatened by three large young men because I objected to being called an an ugly word was a distressing experience. . And after the hundreds of nights I have stayed in hotels, including hundreds of nights in Marriotts, I find this event unique. . Desk staff was great, everything else a bit below average for a Marriott

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelWebster, VP Operations at Courtyard by Marriott Thousand Oaks, responded to this review, September 26, 2013
Dear Ed B,

We appreciate all guest feedback and apologize for the negative experience you had at our hotel. At Marriott, we train all team members to handle all guest interactions professionally, and it appears in your case we missed the mark. When in the area again, please give us another chance to WOW you with our outstanding guest service so many of our other guests have been recently been raving about on TripAdvisor.
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 22, 2013

Stayed here with the family and enjoyed our time here. Staff were very helpful and accommodating, especially Adriana at the front desk. Rooms are spacious and quiet and the kids enjoyed the pool. Will stay here again.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed September 22, 2013 via mobile

At every hotel all that really matters is the staff (most of the time) and Janet made me feel right at home. The hotel is beautiful, and the location is good. Good food and shopping all around. Thank you Janet and the rest of the Marriott staff for making me feel comfortable and at home! Will be coming again for sure.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Thousand Oaks

Address: 1710 Newbury Road, Thousand Oaks, CA 91320
Location: United States > California > Thousand Oaks
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Thousand Oaks
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Thousand Oaks 3*
Number of rooms: 120
Official Description (provided by the hotel):
Located in Thousand Oaks California, the new Courtyard Marriott Thousand Oaks is l mile from Stagecoach Inn Museum and within a few miles of Thousand Oaks Civic Arts Plaza, Ronald Reagan Library, Camarillo Premium Outlets and the Strawberry Festival. Malibu Beach, Ventura Beach, Santa Monica Mountains and Channel Islands are all within 20 miles of the hotel. The Courtyard Cafe serves breakfast and dinner. Enjoy the outdoor pool or a beverage in the Courtyard Lounge. ... more   less 
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Also Known As:
Courtyard By Marriott 1000 Oaks
Courtyard By Marriott Thousand Oaks Hotel Thousand Oaks
Courtyard Thousand Oaks
Marriott Thousand Oaks
Thousand Oaks Courtyard
Thousand Oaks Marriott

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