Was there for business conference with my family. They were coming in from different originating cities. Flights got totally messed up with everyone arriving at least a day late. My son (minor) was the first to arrive and Hotel staff took care of all different arrivals with no fuss and let him check in and had him fed (most important part for him) until I arrived much later in the evening.
This hotel boasts about making you feel like family. It is not an idle boast or marketing tool. Staff from concierge to housekeeping were friendly, kind and flexible. I've been to the hotel a number of years around the same time (Spanish Market). Even though it is literally jam packed with people, there wasn't anything we requested (rollaway; extra blankets; towels) that they didn't deliver or hand to be reminded.
And unlike other 4-5 star hotels, you don't get the "attitude." Even during the peak front desk time, they have 4-5 people at the desk, helping guests check in, out and taking walk up questions from non-guests, everyone treated in a courteous and friendly manner.
Due to airline rescheduling, we had to check out of the hotel before 5 a.m.. Someone was there, had my bill ready and it was a breeze.
The hotel was such a welcome oasis during our trip, and it's the staff that made all the difference.