Beautiful, had-painted headboards in room. Unique art throughout the hotel. Inconsistent service. Checked ahead to be sure pool/hot tub would be available and open. Told yes, open until 10. got there to receive a different story each night as to why not really open. some staff made it clear they were doing me a big favor to let me briefly use promised facilities. Not told, but supposedly Kurig coffeemaker, cups and glasses inside dresser/armoire. Again, confusing service surrounding this. One night manager was helpful, then not, then helpful. Jeremy not empathetic or helpful, though initially tried to help. One other front desk staff member helpful, as was one maintenance staff member, Jose. Concierge gave out wrong information about a full performance which had plenty of seats. Chocolates left on bed some nights, no others. Such a beautiful hotel, wish the service matched. Would come back if thought it had.