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“Lovely room. Inconsistent Service” 4 of 5 stars
Review of La Fonda on the Plaza

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La Fonda on the Plaza
4.0 of 5 Hotel   |   100 E San Francisco St., Santa Fe, NM 87501   |  
Hotel website
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Hotel amenities
Special Rate
Completely Renovated 2013
Ranked #8 of 60 hotels in Santa Fe
Albuquerque
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
30 helpful votes 30 helpful votes
“Lovely room. Inconsistent Service”
4 of 5 stars Reviewed May 7, 2014

Beautiful, had-painted headboards in room. Unique art throughout the hotel. Inconsistent service. Checked ahead to be sure pool/hot tub would be available and open. Told yes, open until 10. got there to receive a different story each night as to why not really open. some staff made it clear they were doing me a big favor to let me briefly use promised facilities. Not told, but supposedly Kurig coffeemaker, cups and glasses inside dresser/armoire. Again, confusing service surrounding this. One night manager was helpful, then not, then helpful. Jeremy not empathetic or helpful, though initially tried to help. One other front desk staff member helpful, as was one maintenance staff member, Jose. Concierge gave out wrong information about a full performance which had plenty of seats. Chocolates left on bed some nights, no others. Such a beautiful hotel, wish the service matched. Would come back if thought it had.

Room Tip: Ask for details before selecting room, as there are many options.
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  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (236)
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English first
Fort Worth, Texas, USA
2 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 3, 2014

I've always loved this hotel! Every time I stay in a different room and each has its own character, personality, art and furnishings. One thing they've all shared is an insanely comfortable bed -- so conducive to a great night's sleep! The staff is just so friendly and helpful -- everyone at the front and concierge desks and in the shops (especially Sophie!) makes guests feel welcome and like they're an old friend. I love the Fiesta Lounge for a nightcap, but the newly renovated Bell Tower bar is THE place to enjoy famous Santa Fe sunsets. They've just added fire pits too -- perfect when the nights are a little cooler. Can't wait to go back.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roswell, New Mexico
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed May 2, 2014

I visit Santa Fe frequently and stay at the La Fonda. The hotel had a rich history and excellent management. The staff are friendly and efficient and the location is perfect if you want to be near the plaza.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed April 30, 2014 via mobile

This room is under the "bell tower" which is a bar, with people shuffling and moving chairs and tables around on a tile floor. EXTREMELY loud, our dogs thought it was thunder and were fearful. They offered to move us, but I had spent 20 minutes unpacking. If it continues for much longer, I will have to change rooms. VERY ANNOYING and not very well thought out.

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bloomington
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 30, 2014

A great place to unwind with a night cap before enjoying a goodnight chocolate or a great place to get a little exercise on the dance floor at the La Fiesta Lounge before bed. Enjoy a spectacular view of Santa Fe from the View on the roof while sipping a Margarita or a glass of wine with a tapa or two. Very friendly staff from reception to wait staff to concierge, newly refurbished beautiful rooms which still retain the original flavor of La Fonda. What's not to enjoy? La Fonda is the perfect location for galleries, shopping, cooking class and all within walking distance. We parked the car and didn't get back into it until the day we left. Our stay at La Fonda was perfect!

Room Tip: All the rooms are wonderful. Just remember when you close the shower curtain be sure the loop goes...
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  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed April 30, 2014

We arrived earlier than expected (midday) and our allotted room was not ready. No problem. We were immediately upgraded to a concierge room with a vast private balcony. Nothing was too much trouble for the experienced staff. The room was a delight. It came with breakfast included, which we took in their colourful restaurant. That was the only small disappointment. I would rather have ordered from the menu and paid for it as the offering wasn't up to the hotel's otherwise exemplary standards. Overall tho -- highly recommended.

Room Tip: See if you can swing an upgrade!!!
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed April 28, 2014

Recently stayed at La Fonda for 2 weeks. The hotel is lovely, comfortable and well located. The service at La Fonda was incredible. From check in at the front desk, through many meals in the hotel, room service, concierge, bell staff and check out...without exception the service was second to none. In particular Daniel Martinez was always available to help, always pleasant, always smiling...though in fairness I could not find one employee of this property who did not demonstrate a similar level of exceptional service. The French Patisserie off of the Lobby was terrific...service was great and the French pastries and coffee a daily must! I had many meals at both the Restaurant and Bar during my stay and the food was always excellent and service impeccible. The Margaritas are the best! I would highly recommend La Fonda and certainly plan to return.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about La Fonda on the Plaza

Address: 100 E San Francisco St., Santa Fe, NM 87501
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Santa Fe
#2 Luxury Hotel in Santa Fe
#2 Business Hotel in Santa Fe
#5 Romantic Hotel in Santa Fe
#10 Family Hotel in Santa Fe
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — La Fonda on the Plaza 4*
Official Description (provided by the hotel):
Historic La Fonda on the Plaza has been described as "the essence of the city's exuberant soul." Each guest room and suite is unique, with hand-carved and hand-painted furnishings, fitted with luxurious pillow-top Sealy Posturepedic Comfort System Dynasty beds and Anichini linens. Amenities include Wi-Fi, fitness center, outdoor pool and hot tub, spa services. La Terraza concierge level offers 14 luxury accommodations. La Plazuela restaurant is famous for it's award-winning cuisine and 400 hand-painted windows. ... more   less 
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Also Known As:
La Fonda On The Plaza Hotel Santa Fe
La Fonda Hotel Santa Fe

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