We arrived earlier than expected (midday) and our allotted room was not ready. No problem. We were immediately upgraded to a concierge room with a vast private balcony. Nothing was too much trouble for the experienced staff. The room was a delight. It came with breakfast included, which we took in their colourful restaurant. That was the only small disappointment. I would rather have ordered from the menu and paid for it as the offering wasn't up to the hotel's otherwise exemplary standards. Overall tho -- highly recommended.