On a spring break road trip with my two sons, we had been staying in chain hotels, which is a pretty homogenous experience, so the switch to a unique but still very comfortable setup was a welcome one.
The very nice people upgraded us to a suite, which I gather they do regularly when they have a suite open. It was a lovely room, every comfortable bed and luxurious (if cavernous) bathroom. Upon our request, two people from housekeeping came to make up the hide-a-bed for my youngest son - they were there inside five minutes and it took them barely two minutes to complete. Our interactions with the staff could not have been better.
La Fonda offers walking tours of downtown Santa Fe in the mornings. Though we did not have the time to do it, we ran into one of the guides out on the plaza the night before, and he selflessly offered us some fascinating history of the monument and the buildings around. The history of Santa Fe is eye-opening and I would highly recommend this tour that I admittedly did not take.