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“Suitable for business travelers” 4 of 5 stars
Review of Comfort Inn

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Comfort Inn
2.0 of 5 Hotel   |   4312 Cerrillos Rd, Santa Fe, NM 87507   |  
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Ranked #24 of 60 Hotels in Santa Fe
Austin, TX
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“Suitable for business travelers”
4 of 5 stars Reviewed June 15, 2014

You don't want to stay here if you're looking for Santa Fe ambiance, or you want to be close to the Plaza, or you enjoy walking around a neighborhood before you go to bed. This is a road-dog hotel, right on busy Cerrillos Road, near a factory outlet mall, without charm or any real sense of place. The hotel itself is long and narrow, and the whole ground floor feels like a basement. It also is currently undergoing much-needed renovations. That said, this hotel has a lot going for it: it's just a hop to get on I-25 and 599, the Santa Fe Relief Route; it's near the airport; it's very reasonably priced (for Santa Fe, that is); the beds (and we tried three) are comfortable; the rooms are clean; the staff is very very nice. Our first room, on the ground floor, was dark and depressing. It also was missing a hanging rack and coat hangers, so we were bumped up to a suite for no charge, but, alas, the construction noise was overwhelming in that room. We ended up on the second floor (and so should you if at all possible) at the back end of the hotel, in a quiet sunny room overlooking the parking lot, and we were quite happy there for our remaining three nights. The staff was utterly understanding of our desire to move and helped us relocate into an acceptable situation. We were there on business, so getting to the Plaza wasn't our objective. We just needed a reasonable place to stay, and we found one.
One other bonus is that the Plaza Cafe has opened a second restaurant, the Plaza Cafe South, right up the road. Yum.

Room Tip: Don't stay on the first floor. Second and third floors are fine.
See more room tips
  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlen T, General Manager at Comfort Inn, responded to this review, July 21, 2014
Dear guest,

Thank you very much for posting a positive review for comfort Inn, Santa Fe, NM

We appreciate your business very much, next time please visit us and ask our front desk staff for the return guest special.

Thanks again for staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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92 reviews from our community

Traveler rating
    43
    34
    12
    0
    3
See reviews for
29
34
6
8
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Racine, Wisconsin
1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 15, 2014

Yes, It really was great.The Davenport, Iowa Quality Inn was a very nice stay. The lady that checked us in was very efficient and within minutes we had our room. The room, just like every-thing else, very neat. My wife and I play a card game after each travel and need a large table.
The check in said to use the table in the Breakfast area which was just right. We generally stay
about 30 times a year in a motel and this one had by far the best breakfast. The food was excellent as was the service. I couldn't ask for more.
Bob and Faye Boehler

Room Tip: Stop in the Quality Inn in Davenport,Iowa, I know you'll be happy
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlen T, General Manager at Comfort Inn, responded to this review, July 10, 2014
Dear guest,
Thank you for staying with us, we hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 13, 2014

We had two restful nights in this hotel. We found the room to be spacious (two double beds) and very clean. We were met by friendly staff (Ruby at check in) and all the staff were very nice. There was a very efficient fridge and micro-wave as well as tea and coffee making facilities in the room. Vending and ice machines were also available. We were in walking distance of the Blue Corn Brewery and shopping centres and we took advantage of both.
Breakfast included scrambled eggs, sausages, a selection of cereal, yoghurt, waffles and fresh fruit. Tea and coffee were always available in the lobby.
We found the town of Santa Fe a refreshing change from big high-rise cities but that's another story!

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlen T, General Manager at Comfort Inn, responded to this review, June 15, 2014
Dear guest,
On behalf of our entire team at the Comfort Inn, we would like to thank you very much for taking the time to write a review about our property. I am pleased to hear that the front desk was friendly and helpful. We always enjoy hearing that guest appreciate our hard work. And it is also a plus that you enjoyed closed restaurants and shopping centers! We hope that next time you are in Santa Fe you will give us another chance to provide you with even better service.
Thank you very much!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 8, 2014

We arrived late into Santa Fe. The staff was great. The bedding was clean and gave you the option for soft or hard pillows. We did have our security latch that was broken on the door. The room needed painting and it was clean but looked worn. The price was reasonable. The TV didn't work in the room and the staff had to come in and reset the TV. It would have been nice to have instructions on the TV. We would stay again if we were just passing through Santa Fe but if we were staying for an extended time we would choose another hotel.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlen T, General Manager at Comfort Inn, responded to this review, June 10, 2014
Dear guest,

On behalf of our entire team at the Comfort Inn, we would like to thank you very much for taking the time to write a review about our property. I am pleased to hear that the front desk was friendly and helpful. We always enjoy hearing that guest appreciate our hard work. We hope that next time you are in Santa Fe you will give us another chance to provide you with even better service.
Thank you very much!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 29, 2014

The breakfast was hot and wonderful. The people at the front desk were very nice, polite and helpful. I will definitely stay here again. The location was close to restaurants, shopping and many more conveniences. I booked 2 rooms and each of the rooms were very clean and WiFi was also available. There were 4 people staying at this hotel and we all enjoyed our stay. They put us in rooms next to each other which made it easier to visit and plan our day.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlen T, General Manager at Comfort Inn, responded to this review, June 5, 2014
Dear guest,
It is our commitment to offer and giving you the best from all of us.
We are so happy your last stay at our hotel was comfortable and you enjoyed it. We are currently renovating entire hotel. Everything will be new and different when you visit us next time.
Please keep us on mind when returning to Santa Fe, NM
Thanks again for your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego
2 reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 26, 2014

Great hotel and very low price. Nice room, comfortable bed. I like how Choice Hotels now leaves both firm and soft pillows on the bed. Decent breakfast. We were passing through Santa Fe on our way to Colorado, and this hotel was great for the overnight at such a reasonable price. Would stay here again if in Santa Fe.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlen T, General Manager at Comfort Inn, responded to this review, June 5, 2014
Dear guest,
We really appreciate you took time to write a nice review for our property in Santa Fe, NM
But most of all we really like, is that your stay at our Comfort Inn was pleasant and nice.
Thank you very much for choosing us and remember to give us a call or just walk in on your next visit to Santa Fe, NM
Thanks again for your nice review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clinton, Connecticut
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 13, 2014

Great location, convenient to all the sights. Very friendly and helpful staff. The room was comfortable with plenty of space. The couch was comfortable and great for watching television. Breakfast was good with a large amount of food to choose from.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlen T, General Manager at Comfort Inn, responded to this review, June 5, 2014
Dear guest,
Thanks so much for writing a review for Comfort Inn, Santa Fe, NM
We are glad you enjoyed your stay at our property. Please stay with on your next visit to Santa Fe, NM, ask for our best available rate, we'll be happy to offer you the best of us again.
Thanks again for your nice review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn

Address: 4312 Cerrillos Rd, Santa Fe, NM 87507
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in Santa Fe
#26 Romantic Hotel in Santa Fe
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn 2*
Number of rooms: 83
Official Description (provided by the hotel):
Comfort Inn, a Santa Fe hotel near the historic Santa Fe Plaza.The Santa Fe, NM Comfort Inn® hotel is north of Interstate 25, just east of State Route 14. We are near:Historic Santa Fe PlazaSangre de Cristo MountainsSanta Fe OperaLoretto ChapelGeorgia O'Keeffe MuseumPalace of the Governors, the oldest continuously used public building in the United States, is nearby.Our pet-friendly hotel offers amenities like:Free coffeeFree weekday newspaperFree local callsIndoor heated poolExercise roomYour Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Inn the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors!Business travelers can access free wireless high-speed Internet in all rooms and copy and fax services.All our rooms have cable television and coffee makers. Some rooms have refrigerators and microwaves. Non-smoking rooms are available, and guest laundry facilities are onsite.Next time you visit Santa Fe, allow our friendly staff to attend to your lodging needs. Book your room today. ... more   less 
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Also Known As:
Comfort Hotel Santa Fe
Comfort Inn Santa Fe
Santa Fe Comfort Inn

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