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“Clean and reasonable” 4 of 5 stars
Review of Santa Fe Comfort Inn

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Santa Fe Comfort Inn
2.0 of 5 Hotel   |   4312 Cerrillos Rd, Santa Fe, NM 87507   |  
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Ranked #18 of 60 Hotels in Santa Fe
Gardnerville, Nevada
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Clean and reasonable”
4 of 5 stars Reviewed October 19, 2013

The hotel was clean and comparably priced to others we have stayed in. While waiting to check in the couple before who did not have a reservation got the same kind of room we did for about $7 less than our reserved room. We should have questioned it, but didn't. Our room was plently big and quiet. Breakfast was good as usual. Would have liked to use the indoor pool, but one of our party had a cold. It looked nice. Staff was nice. Would stay here again. Wanted to go to Bandolier Nat'l Monument, but government shut down ruined those plans.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlen T, General Manager at Santa Fe Comfort Inn, responded to this review, October 21, 2013
Dear guest,

Thank you very much for taking the time and write a review about our property, and mention those areas for us to improve. It's always a pleasure to offer and give the best from us. Sorry to hear you had to change your plans due to government closed places issues. Please next time you come to Santa Fe, NM try us again, ask for discounts or GM special, we will take care of you and your family, and will do our best to do your stay as nicer as it can be.

Thanks again for your business!!!
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175 reviews from our community

Traveler rating
    88
    65
    16
    1
    5
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60
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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  • French first
  • German first
  • Spanish first
  • Any
English first
Bedford, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed October 10, 2013

Perhaps a bit far out of town for someone wanting to sample Santa Fe but everyone has a car, so.. OK. Front desk service friendly and helpful. First night virtually no sleep because of loud noise every 20 minutes or so. Next morning we complained and set to cancel the second night. Another guest told us they she had slept perfectly, with no noise disturbance. Manager said that she had had complaints about noise in our room before - apparently it was immediately under the A/C compressor! We trusted to luck, moved room and had a good sleep that night. ("terrible" sleep rating applies to first night only) discount was given to compensate but that room should NEVER be used for paying guests.

Room Tip: DON'T let them put you under the compressor - room 317.
See more room tips
  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlen T, General Manager at Santa Fe Comfort Inn, responded to this review, October 17, 2013
Dear guest,
Thank you very much for taking the time and write a review about our property.
We, entire staff work hard to make your stay very pleasant, unfortunately, sometimes there are situations that go out of our hands, and we fail with our commitment. We already took care of this specific issue and made sure there won't be any more inconveniences caused to guests because of A/C compressor on top of the room you stayed.

Please take in consideration this was a matter that was not in our staff hands to be solved at that very moment, and again, it been taking care of.
Please, next tiime you come to Santa Fe, NM give us a call and we'll give you a discount in compensation for your bad experience the first night.
Thank you very much again for your business, and hope to see you soon.
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Richmond, va
Level Contributor
152 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed September 30, 2013

We drove up and down this road trying to choose where to stay. This part of the area is much better than the other end of Cerillos Rd. Some other hotels on the same road seemed to be in a sketchy area....at another comparable hotel down the street, the minute we got out of the car to inquire about staying, a woman approached us in the parking lot for money and would not leave us alone. We got in the car and left...but did call the hotel and told them what was going on. This place is clean and the lobby actually smells great! There were fresh baked cookies and it was peaceful. After driving all day, this is really what we need...comfort and peace.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlen T, General Manager at Santa Fe Comfort Inn, responded to this review, October 2, 2013
Dear guest,

We at Comfort Inn appreciate a lot you took your time to write a positive review about your stay at our property. All of our staff work very hard everyday to make your stay pleasant and comfort; that's another reason your positive review is much appreciated.

Please keep us in mind next time you come to visit Santa Fe, NM again, give us a call, tell us you previously stay with us, and our front desk will quote you our Special rate of Return Guest.

Thank you very much again for your business!!!
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Tyler, Texas
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed September 23, 2013

When we were looking for a room I saw that the reviews for this hotel were less than favorable. When we drove up we saw a sign that indicated the hotel was under new management.

The front desk clerk was very friendly. She met a price I had found online.

The room was pleasant. The location on Cerrillos Road was convenient.

All went well and the cookies were a nice treat!!!

Frankly I saw no reason for any bad reviews--the hotel was fine.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlen T, General Manager at Santa Fe Comfort Inn, responded to this review, September 25, 2013
Dear guest,

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed September 16, 2013 via mobile

Very disappointing. We usually stay at Comfort Inns on our road trips because they are consistent. However this one was not up to their usual standards. The toilet seat was very loose. The shower floor was so slippery that I had to hang on for dear life to keep from falling. The carpet was so filthy that five steps on it after my shower turned my feet black. The only working ice machine was on the 3rd floor (we were on the first floor). They were out of coffee in the breakfast room by 7 AM.
The AC was extremely noisy. This was a huge disappointment after having been in Comfort Inn in Flagstaff the night before which was very high-end nice. The only positive comment I have is that the staff were all very friendly. We stayed at a total of 5 Comfort Inns on this trip and all the others were very nice.

Stayed September 2013
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlen T, General Manager at Santa Fe Comfort Inn, responded to this review, September 25, 2013
Dear guest,

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to improve our service and our brand standards.

We apologize for the inconvenience we may caused while you stayed at our property because all the inconvenience you found in our hotel. Please give us a second change to fix all those gaps next time you visit Santa Fe, NM

Again, sorry for the inconvenience, hope to see you soon.

Thank you very much!!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado
Level Contributor
184 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
5 of 5 stars Reviewed August 26, 2013

...was a little bit apprehensive about staying here since there were some reviews that were questionable, but they were wrong!

Had 2 - adjoining King Suites as we had a few family members here. The rooms were immaculate and very large - king bed w/a sofa bed that could have slept two, bathtubs had jetted tubs. Didn't use them as we didn't have time. Room was air conditioned (you need it in Santa Fe), and the "white noise" at night wasn't bad at all. The bed was comfortable and BIG...

The pool was pretty big and heated nicely. There is also a hot tub / spa and a small gym. They have a full breakfast - eggs, sausage, cereals, waffles, fruit, yogurt, bagels, juices, etc., all the breakfast items! The breakfast was very good and filling....

The staff was absolutely wonderful here. They were polite and very helpful with questions that you may have about Santa Fe.

I will stay here again - that's for sure!

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlen T, General Manager at Santa Fe Comfort Inn, responded to this review, August 28, 2013
Dear guest,
Thank you for taking the time to write a review about our Comfort Inn, Santa Fe, NM

We very much appreciate and value your feedback and will share it with our team. Your comments will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.
Thank you again for sharing yur experience, and we hope your next visit will be even more pleasant than the previous one.
Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cerritos, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed August 16, 2013

I was looking for a place to stay in Santa Fe, NM, this is my first trip here. Was i glad to stay at this motel, the service was great, rooms was nice and clean, also the pool was clean. The property seems like it was recently renovated so everything here looks new, the breakfast was great in the morning. Zero complains about my stay and i will be staying here the next time i come here. I highly recommend this place!!!!

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlen T, General Manager at Santa Fe Comfort Inn, responded to this review, August 19, 2013
Dear guest,

Thank you for posting a positive review abour our Comfort Inn, Santa Fe, NM We work hard to make your and your family stay pleasant, comfortable and nice. We really appreciate your business. Our commitment is your satisfaction. Next time you visit Santa Fe, NM please let us take care of you and your entire family.

Thanks again for your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Santa Fe Comfort Inn

Address: 4312 Cerrillos Rd, Santa Fe, NM 87507
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#15 Family Hotel in Santa Fe
#20 Romantic Hotel in Santa Fe
#22 Business Hotel in Santa Fe
Price Range (Based on Average Rates): $
Hotel Class:2 star — Santa Fe Comfort Inn 2*
Number of rooms: 83
Official Description (provided by the hotel):
Comfort Inn, a Santa Fe hotel near the historic Santa Fe Plaza.The Santa Fe, NM Comfort Inn® hotel is north of Interstate 25, just east of State Route 14. We are near:Historic Santa Fe PlazaSangre de Cristo MountainsSanta Fe OperaLoretto ChapelGeorgia O'Keeffe MuseumPalace of the Governors, the oldest continuously used public building in the United States, is nearby.Our pet-friendly hotel offers amenities like:Free coffeeFree weekday newspaperFree local callsIndoor heated poolExercise roomYour Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Inn the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors!Business travelers can access free wireless high-speed Internet in all rooms and copy and fax services.All our rooms have cable television and coffee makers. Some rooms have refrigerators and microwaves. Non-smoking rooms are available, and guest laundry facilities are onsite.Next time you visit Santa Fe, allow our friendly staff to attend to your lodging needs. Book your room today. ... more   less 
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Also Known As:
Comfort Hotel Santa Fe
Comfort Inn Santa Fe

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