We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“great hotel when traveling” 5 of 5 stars
Review of Santa Fe Comfort Inn

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Santa Fe Comfort Inn to your Saves list
Santa Fe Comfort Inn
2.0 of 5 Hotel   |   4312 Cerrillos Rd, Santa Fe, NM 87507   |  
Hotel website
  |  
  |  
Hotel deals
  |  
Hotel amenities
Ranked #18 of 60 Hotels in Santa Fe
Maricopa, AZ
2 reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
“great hotel when traveling”
5 of 5 stars Reviewed June 4, 2013

We were traveling from DeKalb, IL to Phoenix, AZ. We arrived late evening and were greeting by friendly and curtious staff. The hotel was clean and spacious. My granddaughters loved the pool and hot tub. The hotel was under new management. All staff were extremely friendly and welcoming. The breakfast was also over expectations... fresh fruit, waffles, eggs, sausage, juice, yogurt, coffee and even flavored creamer! We will definitely visit this location again when traveling from AZ to the midwest!

Room Tip: located off the expressway I 25.... with plenty of great restraurants in the area
See more room tips
  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlen T, General Manager at Santa Fe Comfort Inn, responded to this review, June 6, 2013
Dear guest,

We really appreciate your last stay with us. Also, we're very thankfull for your recent positive review on Trip Advisor. At our hotel your satisfaction is our priority. Please let us know next time you visit Santa Fe, NM and we will take care of you again.
Thank you very much for your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

114 reviews from our community

Traveler rating
    59
    38
    13
    0
    4
See reviews for
38
40
10
10
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Georgetown, Texas
1 review
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 30, 2013

great location . rates were reasonable for 4 nights total of 250.00. great staff, very informative of the area. will stay again when in santa fe.we have stayed here the last time in santa fe. nice indoor pool, very good breakfast to get you started each morning. . close to good restaurants, about 5 miles to the plaza.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlen T, General Manager at Santa Fe Comfort Inn, responded to this review, May 31, 2013
Dear guest,

Thank you very much for your review on Trip Advisor, we really appreciate you took the time to leave a positive review. We, at Comfort Inn, do our best everyone of our guests feel like if they were home. Please try us again next time you come to Santa Fe, NM, and we compromise to continue providing you the best of us.
Thanks again and thanks for your business.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Broken Arrow, Oklahoma
Top Contributor
364 reviews 364 reviews
43 hotel reviews
Reviews in 90 cities Reviews in 90 cities
265 helpful votes 265 helpful votes
3 of 5 stars Reviewed May 29, 2013

This was the first time that my wife and I had stayed at this hotel. With tax, the amount for three nights, using the AAA discount was $243. The hotel is within a couple of miles of I-25, on Cerrillos Road. There are many stores and places to eat within walking distance – and even a liquor store next door. Parking is free and the lot is lit well at night. I did not feel any concern for safety in the parking lot, or in the surrounding area.

There is a swimming pool with a hot tub in the same area. The vending area has a soft drink machine, a snack machine, and an ice machine. The hotel provides a decent breakfast, with eggs, sausage, Danishes, cereal, fresh fruit, yogurt, oatmeal, bagels, and a waffle grill. Coffee, milk, orange juice and tea bags were provided for drinks. Breakfast is served from 6 AM – 9 AM, and the dining area is pretty full from 7 AM until breakfast closes.

There is an elevator, but the buttons were so worn out that you couldn’t call the elevator. In the elevator, the door would close, but it took a lot of effort to get the elevator to go up or down. By the end of our visit, the elevator buttons were almost impossible to operate. There was a lady that had recently undergone chemotherapy that simply couldn’t operate the elevator due to the worn out buttons. The condition of the elevator is of concern for those with health problems or physical limitations.

The room we had was listed as a suite and had a flat screen TV. We had trouble operating the Direct TV and did not find instructions. We experienced intermittent problems with the air conditioning unit, but the maintenance man said that he couldn’t find a problem. The shower water pressure was horrible – the maintenance man installed another shower head with no appreciable increase in water pressure. There was a hot tub option with the shower, but it took over 30 minutes to fill the tub to use it. A hair dryer is provided. There is free wireless internet, but you have to watch an ad to get the free internet – I have never experienced that before. The refrigerator worked, but seemed to always make a sound like a motor that is running. The microwave worked fine until the last day of our stay. An ironing board and iron are also provided. The room was clean.

The staff was friendly and courteous, as was everyone that we encountered in Santa Fe that lived in the area. Overall, this stay would be well worth the price if there were not so many malfunctions with features of the property. The number of items that did not function properly lowered this hotel from a "very good" to "average". Hopefully they will make some repairs and get the better ratings for which they have to potential to have.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlen T, General Manager at Santa Fe Comfort Inn, responded to this review, May 31, 2013
Dear guest,
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waco, Texas
1 review
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 26, 2013

Esmeralda and Christian were outstanding in helping us with directions, information and ease of mind as we visited Santa Fe. They were helpful in making reservations for us as we left Santa Fe and in straightening out our points for our stay in Santa Fe. These two individuals are to be commended for their professionalism, courteousness and knowledge base. They are perfect for their positions. We thank them for all they did for us.
Doug and Linda Stockton
Texas

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlen T, General Manager at Santa Fe Comfort Inn, responded to this review, May 31, 2013
Dear guest,

We really appreciate you took the time to write a review about your recent stay with us at Comfort Inn, and also appreciate you let us know how our staff treated you while you were staying with us. It's our responsibility to take care of you and make you feel like if you were home everytime you stay with us.
Thank you very much and remember to visit us next time you come to Santa Fe, NM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
1 review
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 17, 2013

Our family decided to get away from home and we decided on something close to our neighborhood. Comfort Inn was close and we decided to check it out, since we had been hearing very good comments on the new management. We were very impressed. The pool was the best part. It looked completely new and it was very clean. The hot tub as well was very clean. The rooms looked newly upgraded and it looks like housekeeping is doing a GREAT job the room was very clean. I can't forget about the front desk staff. They were extremely nice and very helpful. They made us feel at home. Next time we decide to get away from home we are definately coming back here!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlen T, General Manager at Santa Fe Comfort Inn, responded to this review, May 31, 2013
Dear guest,
Thank you very much for your recent review on Trip Advisor, your comments are really appreciated. Our commitment is to provide you the best of us and make your stay comfortable.
Thanks again for your review, and see you next time!!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
1 review
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 3, 2013

Lots of improvements, clean, much improved service. Their working hard on making the Hotel a better stay. Impressed, keep making it better for me guys...good breakfast too. Overall my stay was pleasant and I will definitely return.

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlen T, Manager at Santa Fe Comfort Inn, responded to this review, May 8, 2013
Dear Sir,

We really appreciate your recent review on Trip Advisor. At Comfort Inn we always do our best to offer you the comfort and quality you and your family expect when you travel. Please next time you visit Santa Fe, NM, give us a try again, and of course, we'll take care of you.
Thanks again for your stay.

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wyoming
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 28, 2013

This Comfort Inn is having major revisions, which are needed. We did not have reservations, but had no problem getting a room, but the motel filled up quickly. The motel allows dogs, which we had as well, and the room had no odor of previous pets. The layout is a little strange, but the location is very convenient to the interstate. It is easy to reach historic downtown as well.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlen T, Manager at Santa Fe Comfort Inn, responded to this review, May 1, 2013
Dear Guest,
Thanks for your recent review posted on Trip Advisor about our property being nice and hospitable. We really appreciate you as a guest. We'll continue working hard to offer the best from us to all of our guests. Thank you again for your stay.

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Santa Fe Comfort Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Santa Fe Comfort Inn

Address: 4312 Cerrillos Rd, Santa Fe, NM 87507
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Santa Fe
#21 Business Hotel in Santa Fe
#21 Romantic Hotel in Santa Fe
Price Range (Based on Average Rates): $
Hotel Class:2 star — Santa Fe Comfort Inn 2*
Number of rooms: 83
Official Description (provided by the hotel):
Comfort Inn, a Santa Fe hotel near the historic Santa Fe Plaza.The Santa Fe, NM Comfort Inn® hotel is north of Interstate 25, just east of State Route 14. We are near:Historic Santa Fe PlazaSangre de Cristo MountainsSanta Fe OperaLoretto ChapelGeorgia O'Keeffe MuseumPalace of the Governors, the oldest continuously used public building in the United States, is nearby.Our pet-friendly hotel offers amenities like:Free coffeeFree weekday newspaperFree local callsIndoor heated poolExercise roomYour Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Inn the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors!Business travelers can access free wireless high-speed Internet in all rooms and copy and fax services.All our rooms have cable television and coffee makers. Some rooms have refrigerators and microwaves. Non-smoking rooms are available, and guest laundry facilities are onsite.Next time you visit Santa Fe, allow our friendly staff to attend to your lodging needs. Book your room today. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Priceline, Booking.com, Hotels.com, Cheap Tickets, Orbitz, Despegar.com, TripOnline SA, Odigeo and Tingo so you can book your Santa Fe Comfort Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Hotel Santa Fe
Comfort Inn Santa Fe

Owners: What's your side of the story?

If you own or manage Santa Fe Comfort Inn, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.