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“Comfortable and excellent to stay at” 5 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.5 of 5 Hotel   |   3348 Cerrillos Road, Santa Fe, NM 87505   |  
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Ranked #15 of 60 Hotels in Santa Fe
So Cal
Top Contributor
307 reviews 307 reviews
59 hotel reviews
Reviews in 86 cities Reviews in 86 cities
93 helpful votes 93 helpful votes
“Comfortable and excellent to stay at”
5 of 5 stars Reviewed 6 days ago NEW

I've been staying in quite of a few CS's, all in California. This one is as good...I confused myself and drove to the Quality Inn up the street, which is part of the Choice chain, but Comfort suites is a step ahead. The location might make you miss it as it is behind another business on Cerillos, but that only helps in keeping in quiet. I know I turned to early and had to go around turn on to the side street (stupid GPS).

While most come to the area to enjoy the touristy stuff, this one is straight business at the right price (more expensive than Albuquerque but that's Santa Fe), and the breakfast and free cookies rocked the boat. Would stay again if I come back to Santa Fe, which I hope I would.

  • Stayed November 2014, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, General Manager at Comfort Suites, responded to this review, 3 days ago
Thank you so much for taking the time to give us a review about your most recent visit. We’re so happy to hear you enjoyed the accommodations. We really appreciate you choosing our Comfort Suites as your choice of lodging.
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388 reviews from our community

Traveler rating
    201
    139
    35
    10
    3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Oklahoma City, Oklahoma
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Rooms are slightly tired but not overly objectionable. Seemed like a good value for the price from my research of the area. Most young people would find one of the downtown properties better for their visit - but you would find yourself doing a lot of walking from most of these hotels to points of interest. Breakfast was better than some at this chain.

  • Stayed September 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, General Manager at Comfort Suites, responded to this review, 1 week ago
Thank you so much for taking the time to give us a review about your most recent visit. We’re so happy to hear you enjoyed the accommodations. We truly appriciate it. We hope you come back soon to stay with us at our Comfort Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
El Prado
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We have never stayed at this Comfort Suites before, but will certainly stay there again. It wasn't the easiest place to find because of the small sign. The room was clean, neat and very comfortable. The front desk people kind and gentle (it was Thanksginving, we were late and tired). Breakfast was good, wifi speedy. Its a great value!

  • Stayed November 2014, traveled with friends
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, General Manager at Comfort Suites, responded to this review, 2 weeks ago
Thank you for your wonderful review, we are thrilled that you had such a wonderful experience at our Comfort Suites. We really enjoy giving our guests the best possible experience at the hotel. We really appreciate you acknowledging our friendly staff. Thank you for choosing our Comfort Suites as your choice of lodging.
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Nelson Bay, New South Wales, Australia
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Some may feel I am being a little 'picky' with my review of this hotel, but having stayed at over 10 different Comfort Inns and Suites over the past 3 weeks, I feel that I am almost an 'expert'! Everyone has their opinion and priorities and I would like to offer mine. Our first 'complaint' if you want to call it that, was the difficulty in finding the property. The road is lined with hotels and eateries and Santa Fe obviously has some city ordinance that prevents large signage. Although we had put the hotel details in our GPS we drove right past it the first time. The hotel is set back from the main road and there is only a small sign to guide you - easy to miss if your eyes are not as sharp as they used to be! This is not the hotel's fault and certainly not a major deal.
Our check in was pleasant enough although the front desk clerk was not particularly interested or helpful (unlike others we have encountered) - he wasn't rude or overtly unpleasant, just not as welcoming as we have come to expect.
We had a standard king room, again on the top floor (we request this where possible to have the quietest room) which was comfortable, clean and well-maintained, although it was starting to show signs of ageing.
Strangely there was no microwave in the room - all the other Comfort inn and Suites we had stayed in (to my recollection) had a microwave which we had not used. Here we actually wanted one and there was not one! Also, I desperately needed to do some laundry and there was no guest laundry facility! The girl at the reception desk said there was a public laundromat just a couple of blocks away, but we were late in checking in and were out all day the next day so it was not convenient.
We did use the hot tub but not the pool - the former was pleasant, although they always seem to smell very strongly of chlorine - a necessary evil I guess with public hot tubs! There was a tiny gym with treadmill, cross trainer and a weight machine of sorts.
My husband was thrilled to find fresh-baked cookies at the coffee stand which we felt was a nice touch.
The Wifi was good in the room and free.
We had two nights here and felt it was good value for what we got.

Room Tip: We always try to choose a top floor room as far away from the elevator as possible for quiet. It us...
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  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, General Manager at Comfort Suites, responded to this review, 2 weeks ago
First of all, thank you very much for your review. Thank you for leaving your feedback of your recent experience with us. I sincerely apologize for the unfortunate experience of not being able to find the hotel right away during your recent visit to Santa Fe. As you stated, city ordinances limit us on signs. The fitness room is small but well equipped. As far as the front desk agent, I appreciate your bringing this incident to my attention and allowing me to follow up with this. We are undergoing some renovation and the laundry room is in the plans. I also want to apologize for not communicating the amenities of the rooms very well, all suites will have mini fridges and microwaves, but we do have some standard rooms that will not have the amenities that the suites have. I sincerely apologize if that caused you an inconvenience. Thank you once again for your feedback, we hope we can see you back at our hotel soon.
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Eagle Nest, New Mexico
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Have been staying here for years. Love all the renovations!! Everything clean, comfortable and quiet for a great nights rest.. Front desk clerks Sgarci and Erica were super friendly and efficient. thanks for all you do. We will Continue to stay here on our regular visits to Santa Fe.

  • Stayed November 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, General Manager at Comfort Suites, responded to this review, 2 weeks ago
Thank you very much for staying with us during your recent trip to Santa Fe. We really appreciate your excellent review. Thank you for sharing your wonderful experience with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rapid City, South Dakota, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 3 weeks ago

I can't say enough positive about this location. The room was very comfortable and clean. The décor was beautifully done and fit perfectly with the south west culture of the area. Breakfast was very good and gave my sister and me a great start for a long day of travel home. The thing I have to say was the best, however, was the customer service. I had to contact the hotel a couple of times before arriving and was fortunate to get Ismael each time. He was so professional and helpful. I was delighted at check in that he was working. His top notch customer service continued. He answered several questions we had and also gave as a great recommendation for a restaurant that was easy to find at that time of the evening. He is a real asset to this hotel.

  • Stayed November 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, General Manager at Comfort Suites, responded to this review, 3 weeks ago
We appreciate the kind words and wonderful review! We do have a nice clean hotel and really good breakfast every morning. Our staff is our best asset when it comes to making sure our customers have the best possible stay. We really appreciate you choosing our Comfort Suites as your choice of lodging.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Virginia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Near a busy highway, but far enough away to be quiet. Friendly, welcoming staff at reception (Ismael, I believe). Large rooms, comfortable bed. Very good breakfast, nice selection and quality. The Cerrillos Road location is very busy and not really close to the Santa Fe Plaza (almost 4 miles), but the factors above and the reasonable price make this friendly hotel a winner -- esp. for longer stays in this expensive town (mine was 5 nights).

Room Tip: As with most hotels, the higher the floor the better.
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  • Stayed October 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, General Manager at Comfort Suites, responded to this review, 4 weeks ago
Thank you very much for your great review. We really appreciate you sharing your wonderful experience with us. We truly pride ourselves in exceptional, professional, friendly service. Our staff really enjoys helping our valued guests. Our guests are our best asset. Once again, thank you for choosing our Comfort Suites as your choice of lodging during your recent visit to Santa Fe.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Address: 3348 Cerrillos Road, Santa Fe, NM 87505
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Santa Fe
#8 Family Hotel in Santa Fe
#15 Romantic Hotel in Santa Fe
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
Welcome to the Comfort Suites, a Santa Fe hotel near Santa Fe Plaza and the historic old townYour Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving early, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast.New Flatscreen TV in all rooms. Many HD channels, including several HBO & ESPN channels in HD. Newly renovated indoor heated pool and hot tub. All rooms include refrigerator, hair dryer, iron & ironing board,coffe maker. In addition, we continue to offer: Free high-speed internet,Free local calls, Computer in the lobby with free internet and access to copy and fax services. Very close to a variety of restaurants including Olive Garden, Outback Steakhouse, Applebees, Starbucks or local favorites such as Blue Corn Cafe & Brewery, Horseman’s Heaven Cafe and Santa Fe Capitol Grill. the shopping center featuring Target, Best Buy, Regal Cinema and many more……. Discover the richness of the arts and culture with your stay. The Comfort Suites® hotel is near College of Santa Fe and the Museum of New Mexico. The Eight Northern Pueblos Arts & Crafts Show, Santa Fe Opera and Ski Santa Fe are all located minutes from this Santa Fe, NM hotel. The Santa Fe Plaza and the historic old town are less than four miles away.Enjoy the many area attractions including Canyon Road and Santa Fe Plaza, home to museums, galleries, fine dining and entertainment. The hotel is also minutes from the state capitol and casinos. Visitors will appreciate the American Indian culture and scenic beauty of Santa Fe while staying at the Comfort Suites hotel.Guests of this Santa Fe, NM hotel will enjoy the free coffee and free weekday newspaper. Guests in the mood for a swim will want to take a dip in the indoor heated pool and hot tub. Business travelers will appreciate free wireless high-speed Internet access, on-site meeting room and access to copy and fax machines.All rooms at this Santa Fe hotel are air conditioned and come equipped with irons, ironing boards and cable television.100% Non-smoking room. The hotel also offers valet cleaning service.Our perfect location and convenient access to area attractions makes this Santa Fe, New Mexico hotel a great place to stay for business and leisure travelers. We look forward to seeing you soon. ... more   less 
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Also Known As:
Comfort Hotel Santa Fe
Comfort Suites Santa Fe
Santa Fe Comfort Suites

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