Excellent staff. Traveled earlier than expected. No problem. Called hotel while en-route and Ismael went that extra mile to fulfill request. Friendly greeting from Lina upon arrival. Room was perfect as far as request made. The rooms are spacious. Bathroom and closet were a tad on the small size. Bed and pillows were very comfortable. Television was great. Air Condition was quite and worked well. Love seat was comfortable and comes in handy for that extra room feeling. Refrigerator and microwave are welcomed when you want to eat in. All staff-front desk, Ismael, Lina, Marcos and Ben were extremely helpful, friendly and professional. Called by name. Nice extra touch. Other staff members, just as friendly, professional and helpful: Rosalba, Lorena, Gaby, other ladies whose names we failed to get.
Breakfast was good. Usual items served in a chain hotel. Someone should tell guests to use tongs to serve food. Hands were used by other guests and children. Hotel is very reasonable for a long stay. Short stay works just as well. Hotel was going through a remodeling in the lobby. However, this did not affect our stay in any way. All staff made our stay very memorable. Quite hotel. Noise is minimal to none, which is very unusual in hotels. About ten minutes to historic downtown. Close to restaurants and convenience stores. Entrance is kind of tricky. However, there are two ways you can access the hotel. You can turn in at the Loan establishment and go in to the hotel through there. You can also turn in on the intersection of Cerrillos and I believe Avenida de America and use the entrance through there. Unfortunately for some guests, there was a break in to their vehicle. In all fairness to Comfort Suites, there are signs all over the parking lot saying they are not responsible for break ins and theft. However, the hotel might look into security guards. We, as guests should also help by not leaving items in our vehicles overnight. If you are looking for comfort and home style accommodations, this is the place for you. If you are looking for luxury stay close to the Plaza. All in all, we will be back.