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“What are you waiting for get on the road to comfort suites” 4 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.5 of 5 Hotel   |   3348 Cerrillos Road, Santa Fe, NM 87505   |  
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Hotel amenities
Ranked #13 of 60 Hotels in Santa Fe
Certificate of Excellence 2014
San Antonio, Texas
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
32 helpful votes 32 helpful votes
“What are you waiting for get on the road to comfort suites”
4 of 5 stars Reviewed June 5, 2014

This is a very nice hotel.What do you think.The kids loved the pool. It was excellent . Only the was a bug in are bed .It jumps on you then it bites you.The people at the front desk were nice. The breakfast was not good it was faboulus.What more can you say

Room Tip: The second floor.
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  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, General Manager at Comfort Suites, responded to this review, June 9, 2014
First of all, thank you for taking the time to leave a review of your recent experience with us. I'm sorry to hear that you found a bug in your room. We always try to do whatever we can to ensure a positive stay for our guests, and I apologize if we fell short of your expectations. We do take this type of issue very serious and we do investigate further to avoid it from happening again. Our pest control expert came and investigated and could not find any type of bug. However, we do value your feedback, and will be using your comments in an effort to better our hotel for the future. We hope you'll give us another chance and stay with us again the next time you're in town!
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415 reviews from our community

Traveler rating
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    37
    10
    4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Spring City, Tennessee
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 5, 2014

Rooms are large and comfortable, hotel is off the main road so noise at a minimum. Breakfast options good and plentiful. Staff great and always smiling and willing to assist. Would pick this hotel again. Windows open for airing room.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, General Manager at Comfort Suites, responded to this review, June 9, 2014
Thank you for taking the time to share your experience with us. It was nice to hear that you enjoyed your hotel accommodations. Our breakfast is very good. We hope to see you soon.
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Alexandria, Virginia
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed June 1, 2014

Our mini-suite was decorated nicely and quiet. The beds, pillows and linens were comfy. I have back and sleep issues and that is always a big deal for me. The pillow top mattress was pretty comfortable (although some Comfort Inns have even thicker pillow top mattresses that are even better) and the pillows were plump. They offered two kinds of pillows so you could choose the right size. We were on the top (3rd) floor, facing mountains in the back and a storage facility immediately adjacent to the hotel. The curtains darkened the room effectively and the AC was not too noisy. The fridge was silent.
What I liked best at this Comfort Suites was their environmental awareness: we had a recycling bin in our bedroom in addition to regular trash bins, and they used paper plates for breakfast instead of foam.
The pool was clean, water temperature pleasant, and there was a large jacuzzi.
Breakfast was fresh, with all of the usual offerings. The breakfast room was large and there was no wait. The staff was very friendly. I would definitely stay here again.
Old Town is only 9 minutes away by car (down Cerrillos Road to the right when you leave the hotel).
Friends recommended Backroad Pizza on 1807 2nd Street, #1, also very near the hotel in the other direction. They serve delicious oven baked pizzas.

Room Tip: The 3rd floor was really quiet.
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, General Manager at Comfort Suites, responded to this review, June 3, 2014
Thank you for taking the time to share your experience with us. It was nice to hear that you enjoyed your hotel accommodations. Our breakfast and our friendly staff are definitely one of our best assets. Hope to see you soon.
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Arvada, Colorado
Top Contributor
87 reviews 87 reviews
19 hotel reviews
Reviews in 49 cities Reviews in 49 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed May 10, 2014

Five of us stayed in two rooms at the end of April 2014. The room was clean and comfortable, the breakfast was good. Reception was pleasant and the place was very quiet. Not a 5-star hotel but light years beyond a terrible hotel we stayed at in Abilene Texas two nights before.
I guess the only fault I could find with this place was the luggage cart that we used had tires that were low on air that made it hard to push.
We will definately go back to this place if we visit Santa Fe again.

Room Tip: Slightly off the main street but not hard to find.
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, General Manager at Comfort Suites, responded to this review, May 12, 2014
Thank you very much for your wonderful review. We serve a variety at breakfast to make sure we get to serve the best quality and different options on daily basis. We appreciate you choosing our Comfort Suites during your recent stay in Santa Fe. We hope to see you back soon.
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Brantford
2 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 9, 2014

This hotel claims to be "green" but the maids changed our towels even tho' we hung them up. When I mentioned this at checkout the desk clerk said that was the way it was done. When I mentioned the sign in the room, he knew nothing of it! The breakfast was the worst in 13 nights at Choice Hotels in Arizona and New Mexico including an EconoLodge, a Rodeway and 6 Comfort Inns! There were no bananas the second day, the bagels where tiny, white bullets, the biscuits were dry, etc. The clock was set at the wrong time and the desk clerk had to come up to reset it (and he had trouble!). The microwave was missing a leg and sitting at an awkward angel. The "view" was of a storage unit complex thru a dirty window. And all this despite being "upgraded" to a suite for being a platinum member.

Room Tip: Front rooms face the street but are set back and might have a better "view".
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  • Stayed May 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, General Manager at Comfort Suites, responded to this review, May 12, 2014
We apologize for not being able to deliver an outstanding experience for you. We take your comments very serious and will make sure that we fix any problems. We hope you can give us another chance to show you what we know how to do best, deliver the best service and quality possible
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 9, 2014

Clean, comfortable, current and most of all friendly and over accomodating. Ishmael and Marcos went above and beyond in welcoming me to Santa Fe. I couldn't ask for better, more friendly people. 5 Star in a 2 star property. Not a single complaint and a million compliments.

Room Tip: I was right by the entrance and not a single noise. Anywhere is good.
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  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, General Manager at Comfort Suites, responded to this review, May 12, 2014
Thank you so much for taking the time to give us a review about your most recent visit. We’re so happy to hear you enjoyed the accommodations. We truly appriciate you recognizing our friendly staff, we pride ourselves in customer service. We hope you come back soon to our Comfort Suites.
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Lake Villa, IL
Senior Contributor
30 reviews 30 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 8, 2014

This hotel is truly a gem. I'm glad we had reservations because we would have never found it by just driving down Cerillos Road; it is hidden and needs better sineage. Even though we knew the address, it was hard to spot from the road. I'm glad we did find it because we had two great nights of sleep. The room was quite large, clean and comfortable. We were exhausted from shopping in downtown Santa Fe, and had the hot tub at the hotel all to ourselves that afternoon. What a plus. All around great stay.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, General Manager at Comfort Suites, responded to this review, May 9, 2014
Thank you for your wonderful review! We really appreciate you choosing the Comfort Suites as your choice of lodging. We hope to see you back in Santa Fe soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Address: 3348 Cerrillos Road, Santa Fe, NM 87505
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Santa Fe
#9 Family Hotel in Santa Fe
#15 Romantic Hotel in Santa Fe
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
Welcome to the Comfort Suites, a Santa Fe hotel near Santa Fe Plaza and the historic old townYour Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving early, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast.New Flatscreen TV in all rooms. Many HD channels, including several HBO & ESPN channels in HD. Newly renovated indoor heated pool and hot tub. All rooms include refrigerator, hair dryer, iron & ironing board,coffe maker. In addition, we continue to offer: Free high-speed internet,Free local calls, Computer in the lobby with free internet and access to copy and fax services. Very close to a variety of restaurants including Olive Garden, Outback Steakhouse, Applebees, Starbucks or local favorites such as Blue Corn Cafe & Brewery, Horseman’s Heaven Cafe and Santa Fe Capitol Grill. the shopping center featuring Target, Best Buy, Regal Cinema and many more……. Discover the richness of the arts and culture with your stay. The Comfort Suites® hotel is near College of Santa Fe and the Museum of New Mexico. The Eight Northern Pueblos Arts & Crafts Show, Santa Fe Opera and Ski Santa Fe are all located minutes from this Santa Fe, NM hotel. The Santa Fe Plaza and the historic old town are less than four miles away.Enjoy the many area attractions including Canyon Road and Santa Fe Plaza, home to museums, galleries, fine dining and entertainment. The hotel is also minutes from the state capitol and casinos. Visitors will appreciate the American Indian culture and scenic beauty of Santa Fe while staying at the Comfort Suites hotel.Guests of this Santa Fe, NM hotel will enjoy the free coffee and free weekday newspaper. Guests in the mood for a swim will want to take a dip in the indoor heated pool and hot tub. Business travelers will appreciate free wireless high-speed Internet access, on-site meeting room and access to copy and fax machines.All rooms at this Santa Fe hotel are air conditioned and come equipped with irons, ironing boards and cable television.100% Non-smoking room. The hotel also offers valet cleaning service.Our perfect location and convenient access to area attractions makes this Santa Fe, New Mexico hotel a great place to stay for business and leisure travelers. We look forward to seeing you soon. ... more   less 
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Also Known As:
Comfort Hotel Santa Fe
Comfort Suites Santa Fe
Santa Fe Comfort Suites

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