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“Great Place to Stay In Santa Fe!!!” 5 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.5 of 5 Hotel   |   3348 Cerrillos Road, Santa Fe, NM 87505   |  
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Ranked #15 of 60 Hotels in Santa Fe
Albuquerque, New Mexico
1 review
7 helpful votes 7 helpful votes
“Great Place to Stay In Santa Fe!!!”
5 of 5 stars Reviewed March 26, 2014

Stayed three nights in a king suite. The room was ready for early check-in. Had wonderful service every time I spoke to someone at the front desk, whether it was check-in, asking for change, asking for directions, or asking for restaurant recommendations ( which panned out, by the way...delicious). My suite was clean, spacious for one, and comfortable. I liked being able to spread out and have different areas in which to relax. My room was on the third floor facing away from the street and was very quiet ( with the exception of some rude guests who insisted on practically yelling in the hallways, and that is not an indication of the hotel itself). The room was made up nicely and promptly every morning, fresh towels and bathroom amenities. The bed was comfortable and you had a choice of firm or soft pillows for the bed . . . . My only complaint is with the hot tub, while the water temperature was good, there was a pile of sand at the bottom, and the jets were practically non existent. I was able to find one jet that worked, the others did not at all. Other than that, this was a wonderful place to stay, and I will stay again.

Room Tip: Ask for a room on the quiet third floor on the south side of the hotel.
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  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, General Manager at Comfort Suites, responded to this review, March 28, 2014
We appreciate the kind words and wonderful review! We do in fact have really nice spacious suites. Our housekeeping department prides itself in cleanliness. Our maintenance staff apologizes about the jets in the spa not functioning correctly and they have been fixed. Our staff is our best asset when it comes to making sure our customers have the best possible stay. We really appreciate you choosing our Comfort Suites as your choice of lodging. We hope to see you back soon!
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388 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Houston, Texas
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed March 25, 2014

The hotel is about 10 minutes from the plaza and couldn't be more convenient. We were greeted on arrival by very friendly, helpful staff. In the morning the kitchen attendant kept the tables clean and the food well stocked. The breakfast was always hot and had a good variety. The room was clean and I don't think we could have asked for anything more. I have no difficulty recommending this hotel to anyone. (Did I say the staff was great?)

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, General Manager at Comfort Suites, responded to this review, March 28, 2014
Thank you for your wonderful review. We really appreciate you acknowledging our friendly staff. We are thrilled about the wonderful experience you had at our Comfort Suites.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copperas Cove, Texas
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 14, 2014

We originally planned to stay for 3 nights but extended for another night because of the accommodations. The location is great, the staff was friendly and helpful, the room was comfortable and they had a great breakfast buffet. We are a family that loves to travel and have stayed at a lot of hotels. This is the first time we ever stayed at a Comfort Suites but definitely will not be our last. If we ever return to Santa Fe, we will be staying here.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review, March 20, 2014
Thank you so much for taking the time to write such a wonderful review. We truly look forward to seeing you on your next trip to Santa Fe!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jupiter, Florida
Top Contributor
86 reviews 86 reviews
27 hotel reviews
Reviews in 53 cities Reviews in 53 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed March 12, 2014

We initially booked online but when we arrived the online agent had messed up our reservation. Lucky for us we had an excellent checkin personnel, Ishmael who worked everything out. In fact he was here every night and went out if his way to help us and make our stay most enjoyable. The room is very comfortable and had a frig and microwave. It's was clean and bed was comfy. We stayed here 4 years ago and will stay here if we come back.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, General Manager at Comfort Suites, responded to this review, March 14, 2014
We really appreciate the time you took to write us a review. We are delighted by your wonderful experience at our hotel. In fact, we do have a wonderful staff that loves to help our guests. Once again, thank you for sharing your wonderful experience at our Comfort Suites in Santa Fe, we hope to see you soon.
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Longmeadow, Massachusetts
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 12, 2014

This Comfort Inn is located right on the main road going directly into the old city of Santa FE. The hotel itself is one building back from Cerillos Road making it a quiet place to stay. The staff is very helpful and pleasant to deal with. We had fresh coffee and a chocolate chip cookie upon our arrival.

Our suite was beautiful nice and clean. The bed was comfortable and has a nice quilted comforter. There was plenty of hot water and towels. The breakfast had a good assortment and my husband and I settled for blueberry waffles.

Overall this was a pleasant experience and I wish we could have spent another day in Santa Fe and stayed at this hotel.

Room Tip: Room 312 was the best.
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review, March 20, 2014
We're so happy to hear you had a wonderful stay with us. We look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monument, Colorado
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed March 2, 2014

It was a good room that was clean and cozy. Came with a full and varied breakfast to satisfy anyone's palette and diet. Two complaints: the doors. They slam and resonate down the hall and averaged about every 3 minutes most of the night until late. They shake the walls and reverberate inside the room. Next the Direct TV choice. Accessing channels was hampered by getting stuck on pay for view programs loading and only after that's done you can go forward only to get stuck on the next one. I just wanted to find something to land on when it started on the hour/ half hour. Way more fussy and complicated than it needed to be. The staff was professional and accommodating.

Room Tip: It's a little hard to get to on a very busy major artery with lots of turn cuts with curbs. Find...
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, General Manager at Comfort Suites, responded to this review, March 4, 2014
Thank you very much for your feedback. I do apologize for the Door and TV selection issues you may have experienced during your recent stay at our Comfort Suites. We appreciate your feedback as it helps us identify and fix the problems. We hope you can give us another chance on your next visit to Santa Fe.
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Amarillo, Texas
Senior Contributor
33 reviews 33 reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 17, 2014

Very happy with this stay. Staff was great from check in to check out. Rooms were very clean and comfy. Great location, will return. It is a bit tricky to get to, located behind a mattress store off of main road.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, General Manager at Comfort Suites, responded to this review, March 4, 2014
Thank you for your wonderful review. We really appreciate you acknowledging our friendly staff. We are thrilled about the wonderful experience you had at our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Address: 3348 Cerrillos Road, Santa Fe, NM 87505
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Santa Fe
#8 Family Hotel in Santa Fe
#15 Romantic Hotel in Santa Fe
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
Welcome to the Comfort Suites, a Santa Fe hotel near Santa Fe Plaza and the historic old townYour Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving early, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast.New Flatscreen TV in all rooms. Many HD channels, including several HBO & ESPN channels in HD. Newly renovated indoor heated pool and hot tub. All rooms include refrigerator, hair dryer, iron & ironing board,coffe maker. In addition, we continue to offer: Free high-speed internet,Free local calls, Computer in the lobby with free internet and access to copy and fax services. Very close to a variety of restaurants including Olive Garden, Outback Steakhouse, Applebees, Starbucks or local favorites such as Blue Corn Cafe & Brewery, Horseman’s Heaven Cafe and Santa Fe Capitol Grill. the shopping center featuring Target, Best Buy, Regal Cinema and many more……. Discover the richness of the arts and culture with your stay. The Comfort Suites® hotel is near College of Santa Fe and the Museum of New Mexico. The Eight Northern Pueblos Arts & Crafts Show, Santa Fe Opera and Ski Santa Fe are all located minutes from this Santa Fe, NM hotel. The Santa Fe Plaza and the historic old town are less than four miles away.Enjoy the many area attractions including Canyon Road and Santa Fe Plaza, home to museums, galleries, fine dining and entertainment. The hotel is also minutes from the state capitol and casinos. Visitors will appreciate the American Indian culture and scenic beauty of Santa Fe while staying at the Comfort Suites hotel.Guests of this Santa Fe, NM hotel will enjoy the free coffee and free weekday newspaper. Guests in the mood for a swim will want to take a dip in the indoor heated pool and hot tub. Business travelers will appreciate free wireless high-speed Internet access, on-site meeting room and access to copy and fax machines.All rooms at this Santa Fe hotel are air conditioned and come equipped with irons, ironing boards and cable television.100% Non-smoking room. The hotel also offers valet cleaning service.Our perfect location and convenient access to area attractions makes this Santa Fe, New Mexico hotel a great place to stay for business and leisure travelers. We look forward to seeing you soon. ... more   less 
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Also Known As:
Comfort Hotel Santa Fe
Comfort Suites Santa Fe
Santa Fe Comfort Suites

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