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“Very nice hotel, poor customer service” 4 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.5 of 5 Hotel   |   3348 Cerrillos Road, Santa Fe, NM 87505   |  
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Hotel amenities
Ranked #13 of 60 hotels in Santa Fe
Auburn Hills, Michigan
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
“Very nice hotel, poor customer service”
4 of 5 stars Reviewed November 15, 2013

I love their rooms.Very clean,spacious with all amenities needed.Hot tub was hot and working great.Very nice free breakfast with hot items.Customer service however could be better.Upon checking in,we asked for a room on the top floor,facing away from the main street.Clerk would not accommodate our request,neither was friendly.So check in process was not very pleasant and he gave us a room on the first floor,facing the busy main street.

Room Tip: the rooms on the first floor are more noisy
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review, November 18, 2013
Thank you so much for taking the time to post a review about your most recent visit. We’re so happy to hear you enjoyed the accommodations despite the customer service issue experienced during check in. We appreciate your candor and always welcome opportunities for improvement.
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347 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
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English first
Phoenix, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 7, 2013

I very often stay at Comfort inn/suites. For this stay, I had a large suite at this location. This location and room provided an excellent experience. Previously I had a "standard suite" which seemed nothing like a suite. This particular room and location turned out very well. However, CAUTION !!! different locations for comfort Inn/Suites have been EXTREMELY inconsistent in room size and quality. It reminds me of Forest Gump saying "You never know what you're going to get".

Room Tip: Call and ask about room size etc. Also check reviews for each location. Your experience can be ver...
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review, November 8, 2013
Thank you for taking the time to write a review. We're thrilled we were able to exceed your expectations!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
248 reviews 248 reviews
64 hotel reviews
Reviews in 97 cities Reviews in 97 cities
244 helpful votes 244 helpful votes
5 of 5 stars Reviewed November 6, 2013

Con: Set back from the road, hard to spot. Turn at Avenida de las Americas.
Pro: Set back from the road, behind a mattress store (unlike every other hotel on Cerrillas), making it very quiet.
Con: Suites aren't what I'd call suites. They are just a big room with a partial partition.
Pro: They are big rooms, with a couch and have a fridge and micro.
Con: It gets cold at night in Santa Fe.
Pro: The HVAC does a good job and is whisper quiet.
Con: The price sounds too low. What kind of basic place is this?
Pro: Competition is a wonderful thing for buyers. The price is a bargain for what you get.
Con: Staff is aloof. Not unfriendly, will respond but won't initiate.
Pro: Came here for a room, not a friend. Check-in clerk read back our requests (first time that's ever happened) and indicated they had been met (and they were). Nicely renovated rooms. Clean. Lots and lots of towels. Comfortable bed. Very good pillows and lots of them.

I suggest getting a different brand of air freshener; the one they use smells like barley if you fried it (says my wife). Apart from that, a superb 5 night stay.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review, November 11, 2013
Thank you for taking the time to write such a thorough review. We are so happy you had a good stay with us. We constantly look for opportunities for improvement. We appreciate that you have provided several good suggestions on how we could make your stay even more enjoyable. Thank you so much and we look forward to seeing you in the future!
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Austin, Texas
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed October 26, 2013

Few years back I stayed here and reviewed it. And surprisingly the Hotel added more Comforts by replacing new furniture and I think lot of other things! Room looked different but Comfortable nonetheless. This is a home for me in Santa Fe for sure!!! I think the Breakfast was improved too! You can literally skip Lunch! Staff is very friendly and accommodating.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review, October 29, 2013
Dear Deepak G,

Thanks for the great review! Glad you noticed the upgrades. We strive to keep everything top-quality. We look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pueblo
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed October 23, 2013

We've stayed at this hotel several times and love it each time. The facilities are clean and comfortable. Rooms are also verye clean. Staff are great and owner takes pride in their place. Decor is warm and welcoming. Awesome stay each time. This is definitely our go to hotel when we visit Sante Fe, NM every year.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review, October 29, 2013
Dear Agnes D,

Thank you for the excellent review. We certainly do take pride in our accommodations, and I'm glad you noticed! We look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Senior Contributor
49 reviews 49 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed October 21, 2013

We stayed at the Comfort Suites on Cerrillos Rd for about a week in October 2013. Upon arriving, we were greeted by Ashley who was extremely accommodating. We had an issue with our room at first and she immediately moved us to another room. While we were there, she was helpful and friendly. The morning breakfast is a nice set up at the Comfort Suites. There are eggs, sausage, cereals, yogurt, boiled eggs, waffles, fresh fruit, etc. This probably changes on a daily basis, but for the most part, it was about the same. The dining room was clean as well as all the areas of the hotel. The rooms are spacious with a nice living room area and a bed on the other side of a pony wall. Parking and Wifi are free. It is about a 10 minute drive directly down Cerrillos to get to the main downtown area. I would highly recommend this hotel and would definitely stay here again.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review, October 22, 2013
Dear mops1234,

Thanks for the review! I'm glad you enjoyed your first stay here. We look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson
Top Contributor
125 reviews 125 reviews
16 hotel reviews
Reviews in 30 cities Reviews in 30 cities
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed October 20, 2013

I always stay here when I come to Santa Fe for work. It is consistently clean, comfortable and the staff is nice. The rooms are quite large and it is easy to park. Also, the televisions are big. I feel safe here.

Stayed October 2013, traveled on business
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review, October 22, 2013
Dear Linzie C,

Thanks for taking the time to write a review! We love to hear from our regular guests. We look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Address: 3348 Cerrillos Road, Santa Fe, NM 87505
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Santa Fe
#11 Family Hotel in Santa Fe
#15 Romantic Hotel in Santa Fe
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Official Description (provided by the hotel):
Welcome to the Comfort Suites, a Santa Fe hotel near Santa Fe Plaza and the historic old townYour Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving early, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast.New Flatscreen TV in all rooms. Many HD channels, including several HBO & ESPN channels in HD. Newly renovated indoor heated pool and hot tub. All rooms include refrigerator, hair dryer, iron & ironing board,coffe maker. In addition, we continue to offer: Free high-speed internet,Free local calls, Computer in the lobby with free internet and access to copy and fax services. Very close to a variety of restaurants including Olive Garden, Outback Steakhouse, Applebees, Starbucks or local favorites such as Blue Corn Cafe & Brewery, Horseman’s Heaven Cafe and Santa Fe Capitol Grill. the shopping center featuring Target, Best Buy, Regal Cinema and many more……. Discover the richness of the arts and culture with your stay. The Comfort Suites® hotel is near College of Santa Fe and the Museum of New Mexico. The Eight Northern Pueblos Arts & Crafts Show, Santa Fe Opera and Ski Santa Fe are all located minutes from this Santa Fe, NM hotel. The Santa Fe Plaza and the historic old town are less than four miles away.Enjoy the many area attractions including Canyon Road and Santa Fe Plaza, home to museums, galleries, fine dining and entertainment. The hotel is also minutes from the state capitol and casinos. Visitors will appreciate the American Indian culture and scenic beauty of Santa Fe while staying at the Comfort Suites hotel.Guests of this Santa Fe, NM hotel will enjoy the free coffee and free weekday newspaper. Guests in the mood for a swim will want to take a dip in the indoor heated pool and hot tub. Business travelers will appreciate free wireless high-speed Internet access, on-site meeting room and access to copy and fax machines.All rooms at this Santa Fe hotel are air conditioned and come equipped with irons, ironing boards and cable television.100% Non-smoking room. The hotel also offers valet cleaning service.Our perfect location and convenient access to area attractions makes this Santa Fe, New Mexico hotel a great place to stay for business and leisure travelers. We look forward to seeing you soon. ... more   less 
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Also Known As:
Comfort Hotel Santa Fe
Comfort Suites Santa Fe
Santa Fe Comfort Suites

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