My girlfriend and I stayed here for a wedding in Santa Fe. We had booked the hotel for 3 nights. However, due to flight issues we were not able to make it there for the first night. We talked to the front desk attendant and they got back to us that the manager took off the first night from our bill! Not normal for most hotels. Besides the great customer service, the hotel had huge rooms that were clean and had comfortable beds. The fitness center was a great plus as well. The location was next to just about every retailer and nearby to the historic Santa Fe.