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“First Visit to Sante Fe” 4 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.5 of 5 Hotel   |   3348 Cerrillos Road, Santa Fe, NM 87505   |  
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Hotel amenities
Ranked #13 of 60 hotels in Santa Fe
Georgetown, Texas, United States
1 review
“First Visit to Sante Fe”
4 of 5 stars Reviewed September 2, 2013

We stayed 5 nights while in SANTA FE. The Hotel was Clean and comfortable. We changed our plans and arrived a day earlier then scheduled and they were able to provide a room for us at the same rate we had reserved on line. The staff was friendly and professional. The Hot FREE breakfast each morning was an added benefit. The location was great only 4 1/2 miles from down town Santa Fe. The Pool and Spa were great, an we enjoyed the use at the end of each day.The location was quiet and with easy access to all sites we visited in the surrounding area. We liked the Hotel and staff that we joined the Choice Privileged Rewards Program and plan to stay at other hotels in the chain. We will be back to stay the next time we visit Sante Fe.

Room Tip: Top Floor next to elevator was easy to access all amenities
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review, September 3, 2013
Dear Valjene O,

I'm so happy to hear about your positive experience with our hotel. Thank you for taking the time to rate us 4/5 and we look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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334 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • English first
  • German first
  • Portuguese first
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English first
Arizona
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 30, 2013

We really had no complaints about this hotel. It is a ways from the old downtown but an easy drive. It was comfortable, clean and a good price. We won't give it more stars because it really isn't comparable to high end properties, but in comparison to other chains it definitely gets high marks. The room was spacious and comfortable. The bed and pillows were great. The bathroom was clean. Free breakfast included the typical choices with the obligatory Belgian waffle maker. There are many places to eat nearby; neighborhood seemed safe enough to walk from the hotel. The young man at the front desk was always polite and helpful - and always there. One of the nicest things was coffee available in the lobby all day - with warm cookies in the afternoon.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review, September 3, 2013
Hello easygoing1Arizona,

Thank you for taking the time to leave your feedback and for rating us 4/5! I'm happy to hear that your stay was a pleasurable experience, and we hope to see you again!
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Chicago, Illinois
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 25, 2013

This is a nice and clean hotel. The breakfast was great. It was alittle hard to find ,not being known to the area.The front desk were LWya nice and HELPFUL. Chris was the best front desk employee I have ever had. He goes over and beyound the call of his job! He got me back to the hotel 3 nights in a row by staying on the phone with me ,due to me being lost in Santa Fe. It is a perfect place between downtown and shopping malls. I will stay there the next time I go to Santa Fe. I was there for the Indian Market and they gave me advice on what to do to get good parking downtown and what to expect since this was my first time. They are the best !

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review, September 3, 2013
Dear LMellijor,

Thank you for such a positive review and 5/5 rating! We are very happy that you enjoyed your stay and was able to take advantage of our great location. We hope to see you again next time you're in town!
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Berlin MD
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed August 19, 2013

We had a change a plans and reserved this last minute on-line on a busy weekend. The front desk check-in was efficient, friendly and actually he went out of his way to help us and explain the area and local restaurants. The room was what I would expect from a Comfort Suites, it was clean, roomy and we had no complaints other than the room AC didn't really work that well. It was a bit hot and stuffy in our room that night. There was plenty of room to stretch out which we really needed after staying the previous night in a small cramped room. We were not impressed with the breakfast the hotel offered -- very basic offerings and anyone with gluten issues - well it just wouldn't work. They had fruit but it looked horrible. All in all it was a positive experience for type of chain hotel.

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review, August 22, 2013
Dear opgal1,

Thank you for your feedback. I'm sorry you ended up with a bad AC. We do regular maintenance and renovations from time to time and AC issues are now resolved. I agree on the importance of having a gluten-free option for guests with allergies. I will promptly relay your concern to management. Again, thank you for staying with us and taking the time to leave your comments.
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Highland, CA
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 19, 2013

This is a nice establishment. Clean and well maintained. It was a bit hard to find as it is located behind another business so you have to be on the lookout for their sign.

Free breakfast was nice and not usually an issue to get a table.

The front check in folks could probably use more help. The day we checked in the person was working with us, and handling all the incoming calls at the same time. So, both processes were slowed. More of a "labor" issue I imagine!

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review, August 22, 2013
Hello mcmmwm,

Yes, we were short on staff for a brief period, but we are now back on track! I apologize for any inconvenience it might have caused. Please do come and see us again, and thanks for the 4/5 rating!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lubbock, Texas
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 18, 2013

this was our second stay at Comfort Suites on Cerrillos Road in Santa Fe. stay was very pleasant as always right up until we were checking out. I was outside loading my car, I finished loading and reached for my keys, I had apparently misplaced them, or lost them...still not sure. My keyring had my car key, rooftop luggage trunk keys, and our house key on it. After I frantically unpacked my car and searched everything again, I still could not find them. I informed the front desk, and she informed the manager, ( Mr. Patel) who promptly showed up and met me at my car, he graciously offered to help me look once again, still no keys. I was at a loss as to what I could do. I have a car that has an older "smart key". These type of keys are expensive, and hard to make. Instead of just giving me a phone number or two he offered to make any calls I needed, and used his own personal phone to do so, in order that I could keep looking for the keys, he had already spent about a half hour out of his day to stay outside with me and help out. At this point is when he informed me that he was a member of AAA, and offered to have my key made using his own personal AAA membership. The key cost $180, of which AAA covered $150, so I would only be out of pocket $30 for a new key. The manager stayed with me the entire time while waiting on the locksmith, (about an hour), got my key made at a cost of $30.
He went out of his way to help me out, and continue on my vacation with my family, He graciously used his own personal AAA membership to get me out of an extremely stressful situation far away from home, and I am grateful to him for helping out as he did! Saved me $150 in the process! We need more people out there willing to help others out in this manner, I will certainly "pay it forward" if the situation presents itself, and he certainly earned a loyal customer anytime I am In Santa Fe!

Thank you so much Mr.Patel !!

Room Tip: third floor rooms are the quietest.
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review, August 22, 2013
Hello Jeff V,

I'm happy you had a chance to meet Mr. Patel! That sounds just like him. I'll tell him you said hello. We look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sedona, Arizona
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 17, 2013

after travelling to many hotels across USA the only negatives I will comment on is the use of the word "suites" a half wall does not make a suite. Also Noise levels from Cerrillos Road traffic is high. Breakfast is what one expects from a free breakfast for this caliber of hotel. Bedrooms are clean- a bit cramped for 2 people could not imagine 3 people in this room. We have visited SFNM about 6 times and next visit will be spending a few bucks more for a site off Cerrillos Road.

Room Tip: elevators are very busy early am with the staff preparing for the room changes- make sure you are aw...
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review, August 22, 2013
Dear Boneboyj,

Thank you for your valuable feedback. We are always looking for ways to improve, and your comments will be strongly taken into consideration for future renovations and other possible improvements.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Address: 3348 Cerrillos Road, Santa Fe, NM 87505
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Santa Fe
#11 Family Hotel in Santa Fe
#13 Romantic Hotel in Santa Fe
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Official Description (provided by the hotel):
Welcome to the Comfort Suites, a Santa Fe hotel near Santa Fe Plaza and the historic old townYour Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving early, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast.New Flatscreen TV in all rooms. Many HD channels, including several HBO & ESPN channels in HD. Newly renovated indoor heated pool and hot tub. All rooms include refrigerator, hair dryer, iron & ironing board,coffe maker. In addition, we continue to offer: Free high-speed internet,Free local calls, Computer in the lobby with free internet and access to copy and fax services. Very close to a variety of restaurants including Olive Garden, Outback Steakhouse, Applebees, Starbucks or local favorites such as Blue Corn Cafe & Brewery, Horseman’s Heaven Cafe and Santa Fe Capitol Grill. the shopping center featuring Target, Best Buy, Regal Cinema and many more……. Discover the richness of the arts and culture with your stay. The Comfort Suites® hotel is near College of Santa Fe and the Museum of New Mexico. The Eight Northern Pueblos Arts & Crafts Show, Santa Fe Opera and Ski Santa Fe are all located minutes from this Santa Fe, NM hotel. The Santa Fe Plaza and the historic old town are less than four miles away.Enjoy the many area attractions including Canyon Road and Santa Fe Plaza, home to museums, galleries, fine dining and entertainment. The hotel is also minutes from the state capitol and casinos. Visitors will appreciate the American Indian culture and scenic beauty of Santa Fe while staying at the Comfort Suites hotel.Guests of this Santa Fe, NM hotel will enjoy the free coffee and free weekday newspaper. Guests in the mood for a swim will want to take a dip in the indoor heated pool and hot tub. Business travelers will appreciate free wireless high-speed Internet access, on-site meeting room and access to copy and fax machines.All rooms at this Santa Fe hotel are air conditioned and come equipped with irons, ironing boards and cable television.100% Non-smoking room. The hotel also offers valet cleaning service.Our perfect location and convenient access to area attractions makes this Santa Fe, New Mexico hotel a great place to stay for business and leisure travelers. We look forward to seeing you soon. ... more   less 
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Also Known As:
Comfort Hotel Santa Fe
Comfort Suites Santa Fe
Santa Fe Comfort Suites

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