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“Good Spot” 4 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.5 of 5 Hotel   |   3348 Cerrillos Road, Santa Fe, NM 87505   |  
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Hotel amenities
Ranked #13 of 60 hotels in Santa Fe
MN
Top Contributor
63 reviews 63 reviews
16 hotel reviews
Reviews in 29 cities Reviews in 29 cities
52 helpful votes 52 helpful votes
“Good Spot”
4 of 5 stars Reviewed July 7, 2013

Nice and clean. Pleasant staff and reasonably priced. For a small property, the breakfast was excellent. Besides the usual carb food there were eggs, bacon, biscuits and gravy, waffles etc. and all tasty too. Great location for pretty much everything. Would stay again no problem.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review, July 29, 2013
Dear cpetemn,

Thank you for taking time to comment and rating us 4/5! I am very pleased to hear that everything went your way. We look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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343 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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English first
Atlanta
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed July 1, 2013

I had rather a different experience at this hotel that was service related. I had left a smaller piece of medical equipment there that I needed for the remainder of my month long trip and called the hotel to see if I could have it sent to a future location. The person I talked to did not know that it would be possible to send to me, and said she would leave my number for management to call. No call. A few days later it arrived at my home state, where I would not be for another three weeks, and I was billed for shipping on my cc. I did call and get the charge reversed, and had my house sitter forward it to me. But, this was not fun, and I do expect better service when I explain the situation to the hotel.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review, July 29, 2013
Dear jlclphd,

My sincerest apologies for your experience with your equipment being shipped to the wrong address. There seems to be a gap in protocol for these cases, and I will be sure to address this issue. Again, my apologies, and thank you for taking time to share your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
Top Contributor
81 reviews 81 reviews
40 hotel reviews
Reviews in 36 cities Reviews in 36 cities
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed June 30, 2013

We stayed for a two night getaway and completely enjoyed the Comfort Suites. As other reviewers have mentioned, its a clean and extremely quiet place with first rate service. The room was comfortable and spacious. The location was excellent, just a few miles from the Plaza. I would definitely stay here again.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review, July 1, 2013
Dear mosocwbrian,

Thank you for your feedback, and we're glad we were able to live up to our reputation. :) Most importantly, we're happy you enjoyed your trip to Santa Fe, and we look forward to seeing you next time!
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Charlotte, NC
Top Contributor
86 reviews 86 reviews
57 hotel reviews
Reviews in 65 cities Reviews in 65 cities
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed June 29, 2013

We stayed here about four years ago and were pleased. Hoping that nothing had change, we decided to stay again. Once again we were pleased and very satisfied with our accommodations. the mattress' at Choice Hotels must be some of the best in the industry. In my opinion, they are far better than Hampton and on a par with Holiday Inn Express. If only they would get some decent pillows.

We found this location to be convenient to restaurants, shopping and old town. Parking was generous and we had no issues. Front desk staff was efficient, helpful, and knowledgeable.

If we are ever back in Sante Fe, we will stop here again.

Room Tip: Stay here, you will not be sorry.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review, July 31, 2013
Dear gramps-nanna,

Thank you for sharing your positive experience at our hotel, and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Hampshire
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 24, 2013

I spent three nights here last week. Rooms are updated, very clean, and bedding is comfortable. Staff is friendly and helpful. Bus route is a couple minute walk if you do not want to drive into downtown area. Did not find the bathroom cramped and had no issue with hot water.

Room Tip: Hotel is a little off the main road so not a lot of noise. Ask for the third floor if you want to b...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 23, 2013

We spent two days in Santa Fe at this hotel. The pluses are the comfy beds, hearty breakfast (more than just typical continental breakfast), free USA Today, near major roads and expressway. The only complaint really is the bathroom was cramped and the tub did not drain well while taking a shower. By the end of your shower you would be standing in a foot of water.

Staff was helpful and pleasant.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donie, Texas, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 15, 2013

Our stay was a wonderful experience. The staff was responsive and delightful. They helped us find a great place to eat and the best way to enjoy our time on the Plaza in Santa Fe. Would highly recommend Comfort Suites.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review, July 29, 2013
Dear Robert M,

Thank you for your kind words and for rating us 5/5! We definitely look forward to see you and your family again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Address: 3348 Cerrillos Road, Santa Fe, NM 87505
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Santa Fe
#10 Family Hotel in Santa Fe
#15 Romantic Hotel in Santa Fe
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Official Description (provided by the hotel):
Welcome to the Comfort Suites, a Santa Fe hotel near Santa Fe Plaza and the historic old townYour Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving early, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast.New Flatscreen TV in all rooms. Many HD channels, including several HBO & ESPN channels in HD. Newly renovated indoor heated pool and hot tub. All rooms include refrigerator, hair dryer, iron & ironing board,coffe maker. In addition, we continue to offer: Free high-speed internet,Free local calls, Computer in the lobby with free internet and access to copy and fax services. Very close to a variety of restaurants including Olive Garden, Outback Steakhouse, Applebees, Starbucks or local favorites such as Blue Corn Cafe & Brewery, Horseman’s Heaven Cafe and Santa Fe Capitol Grill. the shopping center featuring Target, Best Buy, Regal Cinema and many more……. Discover the richness of the arts and culture with your stay. The Comfort Suites® hotel is near College of Santa Fe and the Museum of New Mexico. The Eight Northern Pueblos Arts & Crafts Show, Santa Fe Opera and Ski Santa Fe are all located minutes from this Santa Fe, NM hotel. The Santa Fe Plaza and the historic old town are less than four miles away.Enjoy the many area attractions including Canyon Road and Santa Fe Plaza, home to museums, galleries, fine dining and entertainment. The hotel is also minutes from the state capitol and casinos. Visitors will appreciate the American Indian culture and scenic beauty of Santa Fe while staying at the Comfort Suites hotel.Guests of this Santa Fe, NM hotel will enjoy the free coffee and free weekday newspaper. Guests in the mood for a swim will want to take a dip in the indoor heated pool and hot tub. Business travelers will appreciate free wireless high-speed Internet access, on-site meeting room and access to copy and fax machines.All rooms at this Santa Fe hotel are air conditioned and come equipped with irons, ironing boards and cable television.100% Non-smoking room. The hotel also offers valet cleaning service.Our perfect location and convenient access to area attractions makes this Santa Fe, New Mexico hotel a great place to stay for business and leisure travelers. We look forward to seeing you soon. ... more   less 
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Also Known As:
Comfort Hotel Santa Fe
Comfort Suites Santa Fe
Santa Fe Comfort Suites

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