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“Nicely Surprised” 5 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.5 of 5 Hotel   |   3348 Cerrillos Road, Santa Fe, NM 87505   |  
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Hotel amenities
Ranked #13 of 60 hotels in Santa Fe
Amarillo, Texas, USA
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Nicely Surprised”
5 of 5 stars Reviewed February 25, 2013

When we drove up to the hotel and went into the lobby we thought we had made a mistake booking here. But to our surprise this place was just wonderful. The staff was friendly and helpful, the beds were comfortable, and although obviously an older hotel, it was clean. I would recommend this hotel to anyone!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review, March 1, 2013
Dear Susan,

Thank you for those kind words and 5/5 ranking! We do hold very high standards for service, cleanliness and comfort, because we understand how these fundamental things are so often overlooked in today's fast-paced, digital world. But now you know that you can always count on us to be your home away from home!

Thanks, and we look forward to serving you again soon!
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349 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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English first
Portland,OR
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 24, 2013

Reserved here because of ratings on TripAdvisor, and they were accurate!
Graciously greeted, room was very nice, breakfast was great! I'd stay there again anytime.
Our only problem was that we didn't see the sign the 1st time by. The hotel is just off the street, so not as visible. We found it the 2nd time, and no other problems

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review, March 1, 2013
Hi DC1843,

Thank you for taking time to share your experience with us, and for rating us 5/5! We LOVE reading reviews from happy customers. We love what we do, and it gives makes our work all the more rewarding when we turn around and find such positive and helpful feedback.

We are sorry you had trouble finding us initially, and thank you for bringing that issue up so future customers will be better prepared. We like to think of ourselves as a cozy little haven, just slightly tucked, in a great location. You just have to look a little at first, and we make it all worthwhile with comfort, cleanliness and great service every time!

Thanks again!
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Vancouver, Washington
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 23, 2013

There are two Comfort Inns in Santa Fe. this review is for the one closer to town called Comfort Inn Suites. Staff great...breakfast OK (the scrambled eggs at those egg patty things)....but lots of choices and great service. Room clean....bed comfortable...shower good....and at night chocolate chip cookies! The wifi works well.

To be improved...the switch by the door turns the lights (AND THE REFRIGERATOR!!!) on and OFF. No warning or instructions. Food ruined before we realized. Even the maid turned the refrigerator off once.

Handicapped bars double as towel racks and interfere with toilet roll dispenser. Strange. Sink outside the bathroom with very minimal counter space. exceedingly cramped and no towel racks at all. So...towels and washcloths on the sink.Also no washer and dryer.

Needs a bit of design thought...otherwise really nice

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review, May 20, 2013
Thank you for taking time out to share your feedback. Sorry to hear about your bad experience with the switches turning the refrigerator off! Thank you for pointing that out, and it was indeed fixed shortly after your stay!

It sounds like you stayed in one of our rooms designed to accommodate guests with physical disabilities. The design of those rooms were adjusted to maximize spaces/functions with highest priority for those guests.

Again, thank you for your feedback! Hopefully with those issues now addressed, you would return and find that we are excellent! :)
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Somerset Village, Bermuda
Top Contributor
238 reviews 238 reviews
45 hotel reviews
Reviews in 94 cities Reviews in 94 cities
131 helpful votes 131 helpful votes
4 of 5 stars Reviewed February 23, 2013

My title says most of it....we booked to stay for one night but found Santa Fe so interesting that we stayed a second night...then the recent cold storms coming across from the West necessitated us staying another night we had no qualms about continuing our booking. Room was good & above CS standards....always clean...employees were responsive & helpful.
Our ONLY negative would be that the hot tub foamed up & I believe needs the water changing rather than to keep adding chlorine.... we got a rash from a single use on first day.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review, March 1, 2013
Dear WishIWasSailing,

I'm very sorry about your uncomfortable experience with the hot tub. In line with all the rest of our efforts that have made your stay comfortable otherwise, we actually have been keeping up with changing out the water to keep the pool as clean as we could as well for you. The issue that week was that we had a large sports group staying at the time, which made the task, temporarily, quite the challenge.

Our pool and hot tub are actually salt water systems, which have dramatically lower chlorine concentrations than a traditional pool, as the source of chlorine is pulled from a salt-chlorine generator, which extracts the chlorine from the salt itself. Salt water based pools and hot tubs are great because there is no need to add all the additional chemicals that are required for traditional chlorine-based pools. It's actually the pre-packaged chlorine & additional chemicals that people usually react to in those traditional chlorine-based pools.

I'm glad that otherwise, that you were satisfied with the amenities and service, and thank you for rating us 4/5! I brought this issue up with the staff, and we will be more vigilant with the pool upkeep and be more prepared in circumstances such as was the case at the time of your stay. Take care, and hope to see you again soon!
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Espanola, New Mexico
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 17, 2013

I've stayed at this location several times. It is my favorite place to stay while in Santa Fe. The hotel is centrally located to just about everything you need. the rooms are clean and comfortable, and the staff is always friendly and professional.

Room Tip: Rooms away from the elevator are quieter.
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review, February 19, 2013
Ben,

Thanks for taking the time to rate us a 5/5! We are glad you've found us and know that you can count on us as a sure thing every time you are in town. We are very happy to hear that we are your favorite place for comfort, friendly service, and convenience.

And we are in a great location indeed, just a short drive from the heart of Santa Fe, Santa Fe Plaza downtown where you can enjoy a beautiful park, as well as galleries, restaurants, shops and yearly festivals. There are so many things to do and take advantage of in this area, and we are sure you have discovered some of your own true gems as well! We look forward to seeing you again!
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Colorado Springs
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 30, 2013

Really clean, really nice, the people were very friendly. Mary was very excellent! The breakfast was excellent and we will definitely tell our friends about our stay here. Thank you very much for the cleanliness of the rooms and the breakfast. The staff was very accommodating. Thank you very much!

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review, February 15, 2013
Hi Linda,

Thank you so much for the encouraging words, and for rating us 5/5! We do put a lot of time and extra care into living up to the name Comfort Suites, and we appreciate and count on great customers like you to spread the word! I'm glad you got to take advantage of our complimentary breakfast buffet too! We look forward to seeing you again and to meeting your friends too!
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El Paso, TX
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 15, 2013

No worries here. Very nice place. Contemporary rooms, with granite counter tops, comfortable beds, decent hot breakfast in the AM. Got a great night sleep. I'm giving it Five stars based on value ... I only paid $79 on a Friday night, so my expectation wasn't enormous, but it was just fine. Staff was friendly and helpful. The only knock I'd give it is that it's a few miles from the square at the center of Santa Fe, but if you don't mind a five minute drive, it's all good. Also, it's kind of set back from the street. We drove past it the first time. Look for the Super 8 sign, and this is right behind it. I'll stay here again.

Room Tip: I think they're all pretty much the same.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesMgmnt, Guest Relations Manager at Comfort Suites, responded to this review, January 17, 2013
Thank you for the navigation tip for our visitors...and for rating us 5/5!

We like to think of our hotel as a sure thing for comfort, service and a great night's sleep at a great value, and I am happy to hear that we have indeed met your expectations.

We want visitors to have the best experience possible while visiting Santa Fe and are happy to be a positive part of your experience and we look forward to serving you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Address: 3348 Cerrillos Road, Santa Fe, NM 87505
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Santa Fe
#11 Family Hotel in Santa Fe
#15 Romantic Hotel in Santa Fe
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Official Description (provided by the hotel):
Welcome to the Comfort Suites, a Santa Fe hotel near Santa Fe Plaza and the historic old townYour Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving early, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast.New Flatscreen TV in all rooms. Many HD channels, including several HBO & ESPN channels in HD. Newly renovated indoor heated pool and hot tub. All rooms include refrigerator, hair dryer, iron & ironing board,coffe maker. In addition, we continue to offer: Free high-speed internet,Free local calls, Computer in the lobby with free internet and access to copy and fax services. Very close to a variety of restaurants including Olive Garden, Outback Steakhouse, Applebees, Starbucks or local favorites such as Blue Corn Cafe & Brewery, Horseman’s Heaven Cafe and Santa Fe Capitol Grill. the shopping center featuring Target, Best Buy, Regal Cinema and many more……. Discover the richness of the arts and culture with your stay. The Comfort Suites® hotel is near College of Santa Fe and the Museum of New Mexico. The Eight Northern Pueblos Arts & Crafts Show, Santa Fe Opera and Ski Santa Fe are all located minutes from this Santa Fe, NM hotel. The Santa Fe Plaza and the historic old town are less than four miles away.Enjoy the many area attractions including Canyon Road and Santa Fe Plaza, home to museums, galleries, fine dining and entertainment. The hotel is also minutes from the state capitol and casinos. Visitors will appreciate the American Indian culture and scenic beauty of Santa Fe while staying at the Comfort Suites hotel.Guests of this Santa Fe, NM hotel will enjoy the free coffee and free weekday newspaper. Guests in the mood for a swim will want to take a dip in the indoor heated pool and hot tub. Business travelers will appreciate free wireless high-speed Internet access, on-site meeting room and access to copy and fax machines.All rooms at this Santa Fe hotel are air conditioned and come equipped with irons, ironing boards and cable television.100% Non-smoking room. The hotel also offers valet cleaning service.Our perfect location and convenient access to area attractions makes this Santa Fe, New Mexico hotel a great place to stay for business and leisure travelers. We look forward to seeing you soon. ... more   less 
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Also Known As:
Comfort Hotel Santa Fe
Comfort Suites Santa Fe
Santa Fe Comfort Suites

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